QR code linking to this job posting Evening Ward Clerk, Ward 17, Alex in Redditch inRedditch PUBLISHED THU 5 JUN 2025

Band 2  PERMANENT   NO SPONSORSHIP 

Worcestershire Acute Hospitals NHS Trust

Please note, the hours for this position is 3pm - 7pm
Are you a self-motivated and able to motivate others, organized, able to meet deadlines and work flexibly to suit departmental needs?
This non-clinical post, supporting the clinical team on Ward 17, will be an integral part of the ward team, and be responsible for the patient notes, answering the telephones and ordering stock. This role will not support direct patient care.
Please note this job is for 20.00 hours, working Monday-Friday as part of a job share.
For more information or to arrange an informal visit please contact Ward Manager Simi Bobby on .
*** Please note we do not offer Certificates of Sponsorships for this role ***
In line with NHS Employment Check Standards, we require references covering the past three consecutive years of employment and/or training. Applicants should provide a full employment and training history, explaining any gaps or discrepancies. Unexplained periods will be explored during the interview and pre-employment checking process. Please note that any misleading or inaccurate information may result in the withdrawal of a conditional offer.
The main duties of the role include:
  • Provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.
  • To arrange transport between departments and to destinations outside the hospital, as required.
  • Deal with queries from other members of staff and members of the public, in person or on the telephone.
  • To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
  • Arrange follow up appointments for patients prior to discharge.
  • Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.

About us
Key Duties
  • To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.
  • To keep staff informed of admissions and discharges, and to deal with queries from other members of staff and members of the public, in person or on the telephone.
  • To receive general telephone calls, recording messages and dealing with initial enquiries, referring the call to the relevant member of staff, as appropriate. To assist in admitting and discharging patients using manual and computerised systems.
  • To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
  • To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
  • To arrange transport between departments and to destinations outside the hospital, as required.
  • To assist with housekeeping duties within ward/department.
  • To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
  • To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
  • Arrange follow up appointments for patients prior to discharge.
  • Ensure that patient case notes are available, creating temporary notes whilst original notes are located. Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS, including collection and return of case notes to main maternity filing department.
  • Facilitate the prompt collection of data by liaison with the clinical coding department.
  • Assisting junior doctors with administrative tasks such as form completion, bereavement paperwork and audits, ordering and tracking of case notes.
Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.