Receptionist inStourport-on-severn inStourport-on-severn PUBLISHED
WED 4 DEC 2024
PERMANENT GOOD SALARY
Wyre Forest Health Partnership rVntUVyV
Engagement with a Diverse Range of Patients, As a receptionist, you have the opportunity to interact with a variety of patients, providing vital support and contributing to their healthcare experience.
Dynamic Work Environment, The role in an exceptionally busy surgery keeps you on your toes, offering a fast-paced and stimulating working environment.
Skills Development, The role offers a chance to develop and enhance a wide array of skills including communication, multitasking, and administrative abilities.
Collaboration with Healthcare Professionals, You become an integral part of a multidisciplinary team, working closely with clinicians and other health professionals to facilitate patient care.
Job Stability, Working within a healthcare setting often provides job security and a stable work environment, as the demand for healthcare services remains constant.
Opportunity to Make a Difference, By ensuring efficient operations and assisting both patients and healthcare providers, you play a crucial role in enhancing the overall patient experience.
The role of Receptionist at Wyre Forest Health Partnership in Stourport-on-Severn involves managing a high volume of incoming calls, with approximately 800-1000 daily. The primary responsibilities include greeting patients and visitors, handling inquiries, booking and managing appointments, and facilitating communication between patients and the medical team. The position also involves various administrative tasks such as registering patients, processing repeat prescriptions, data entry, and ensuring that patient information is accurately maintained in the system.
The receptionist will serve as a key liaison within the practice, supporting clinicians, managing medical report requests, and maintaining a tidy and professional reception area. Additionally, the role requires opening and closing the premises, following security protocols, and dealing with referrals to other healthcare services. The ideal candidate should possess excellent communication skills, organisational abilities, and a commitment to delivering high-quality patient care.
The receptionist will serve as a key liaison within the practice, supporting clinicians, managing medical report requests, and maintaining a tidy and professional reception area. Additionally, the role requires opening and closing the premises, following security protocols, and dealing with referrals to other healthcare services. The ideal candidate should possess excellent communication skills, organisational abilities, and a commitment to delivering high-quality patient care.
SMC is an exceptionally busy surgery with approx. 800-1000 incoming calls daily. The role is predominantly call operator with the responsibility of undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice.
Receptionist Duties
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
- Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate and/or take messages.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Deal with requests and completed medical reports. Including the receipts of fees for suchreports.
- Keeping tidy the workspace and waiting area.
- Open premises of a morning; set the alarm and lock premises of a night time.
Clerical Duties
- Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
- Data entry of new and temporary registrations and relevant patient information.
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.
- Retrieve paper notes from storage unit as required.
- Photocopy documents as required.
- Deal with referrals to primary and secondary care.
- Action tasks set by clinicians via the clinical systems and email.
About us
Receptionist Duties
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
- Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate and/or take messages.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Deal with requests and completed medical reports. Including the receipts of fees for suchreports.
- Keeping tidy the workspace and waiting area.
- Open premises of a morning; set the alarm and lock premises of a night time.
Clerical Duties
- Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
- Data entry of new and temporary registrations and relevant patient information.
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.
- Retrieve paper notes from storage unit as required.
- Photocopy documents as required.
- Deal with referrals to primary and secondary care.
- Action tasks set by clinicians via the clinical systems and email.
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
inStourport-on-severn
52.33539769999999 -2.2838305 Stourport-on-severn, Worcestershire 
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