Patient and Clinical Support Team Manager in Bedford inBedford PUBLISHED FRI 6 JUN 2025 Jump to job information section

The De Parys Group is looking to appoint an experienced patient and clinical support team manager to lead our organisation on a full-time basis 37.5 hours per week, Monday to Friday.

• Maximise patient interactions.
• Manage and train the team leads to ensure that they have the skills and knowledge to meet the needs of their role.
• Ensure the rota is appropriately resourced for all sites, including triage and extended access.
• Ensure the team are trained to a consistent level (using the competency framework), managing capability or capacity issues.
• Problem resolution for patients and staff alike, to resolve issues and complaints at the point of contact.
• Maintain existing policies and protocols for the team.
• Identify opportunities to improve processes and implement these across the team with the appropriate process, training and communication.
• Organise and attend meeting.
• Support the wider management team in the implementation of the aims and objectives of the organisation.
• Ensure that health and safety guidelines are adhered to.
• Work with the governance manager to ensure that all legal/regulatory requirements are embedded within any new services.
• Assist in the preparation for CQC inspections, to ensure that the practices are fully ready for inspection.
• Ensure that mandatory training is completed.
• Directly co-line manage team leads, currently 6.
• Shortlist and interview candidates and once hired, maintain the induction programme.
• Lead staff appraisals, performance reviews, return to work (for team leads).
• Support complex HR/employee issues.
• Work across all TDPG sites on a regular basis (likely to be at more than one site each week).

About us

If you would like to find out more information about this role, please do not hesitate to get in contact with us.