Healthcare Assistant - Outpatients in Liverpool inLiverpool PUBLISHED TUE 3 JUN 2025 Jump to job information section

Band 3: £24,625 to £25,674 a year per annum PERMANENT GOOD SALARY

Liverpool University Hospitals NHS Foundation Trust r4GclzDY

Job description

We have an exciting opportunity for a Band 3 Health Care Assistant in the Assessment and Rehabilitation Day Unit. The ARDU is part of the Department for Medicine of the older people and stroke, a busy Outpatient Department that holds a diverse range of clinics. These range from: Metabolic Bone Disease, Osteoporosis, Movement Disorders, Stroke, Psychology, Physiotherapy, Falls and General Medicine.

This post is part-time Monday - Wednesday 9am - 5 pm.

The applicant must demonstrate a willingness and capability to undertake NVQ level 3.

Essential experience working in an Outpatient Department.

The nursing role involves rotating and working throughout all specialities in Outpatients and assisting with patient in environments such as , general medical and surgical clinics . Experience in Outpatients would be desirable.

We aim to provide the highest standards of care to patients in return we offer a stimulating and challenging role with full support of the multidisciplinary team in outpatients.

About us
See Job Description for further details.

Main responsibilities include carrying out patient observations, venepuncture, safe removal of IV cannula's, chaperoning consultants in clinic and organising and co-ordinating relevant patient scans such as MRI/CT/Doppler.

Excellent communication skills are essential as the ideal candidate will be the first point of contact for patient telephone query's and ensuring patient's appointment attendance is confirmed. The ideal candidate will liaise with multiple members of the MDT to ensure the patient's journey through the clinics is as smooth as can be.

Previous outpatient experience is essential and a willingness to work towards Band 3 clinical skills such as venepuncture/cannulation/ECG recording/blood pressures/stock taking is also essential.

Essential Criteria

Demonstrates a willingness and capability to undertake NVQ level 3.

Demonstratable experience in hospital setting working at NVQ level 2.

Reputation for high standard of patient care.

Excellent communication skills

Ability to develop effective interpersonal relationships with colleagues in the health care setting.

Basic computer skills

Supportive of colleagues and patients.

Assist in maintaining a clean and safe environment in all areas.

Safe disposal of clinical waste and sharps as per Trust policy

Be familiar with Trust policy and procedure for reporting clinical incidents, reporting of incidents if they occur.

Attend to the needs of visitors and patients particularly those who may be distressed or bereaved.

Care for patients property, including valuables, in accordance with Trust policy.

Obtain demographic details and social history from patients/visitors to assist in the admission process.

Provide support and assistance to new and junior members of staff.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Healthcare Assistant - Outpatients: Click to view

To work as a Healthcare Assistant (HCA) in the UK, you need a combination of practical skills, personal qualities, and a basic understanding of healthcare principles. While specific requirements might vary depending on the employer or the care setting, here are the key skills and attributes typically required:

Essential Skills:

1. Communication Skills:

- Ability to communicate effectively with patients, families, and healthcare professionals.

- Good listening skills to understand patients' needs and concerns.

2. Empathy and Compassion:

- Understanding and sensitivity to the feelings of patients.

- Ability to provide emotional support and reassurance.

3. Basic Clinical Skills:

- Understanding of basic health and hygiene standards.

- Ability to assist with daily living activities (bathing, dressing, feeding, etc.).

- Monitoring vital signs (blood pressure, temperature, pulse) can also be necessary.

4. Teamwork:

- Ability to work collaboratively with other healthcare professionals.

- Being a supportive team player.

5. Time Management:

- Ability to prioritize tasks efficiently in a fast-paced environment.

- Managing time effectively to ensure all patients receive appropriate care.

6. Attention to Detail:

- Being meticulous in following care plans and documenting changes in patients’ conditions.

- Paying close attention to patient safety.

7. Problem Solving Skills:

- Ability to respond to a variety of situations and challenges quickly and effectively.

- Competence in recognizing changes in a patient's condition and taking appropriate action.

8. Physical Stamina:

- Capability to perform physically demanding tasks, such as lifting and moving patients.

- Maintaining energy and stamina for long shifts.

Personal Qualities:

- Patience: Working in healthcare can be challenging; patience is crucial when dealing with patients who may be distressed or unwell.

- Reliability: Being dependable and trustworthy is essential for providing good patient care.

- Adaptability: Flexibility to handle varying work environments and situations.

- Respectfulness: Maintaining dignity for patients and treating them respectfully.

Training and Qualifications:

While formal qualifications may not always be required, having a relevant qualification, such as a Level 2 or Level 3 Diploma in Health and Social Care, can be beneficial. Some employers provide on-the-job training, and courses in first aid, safeguarding, or infection control may also be useful.

Experience:

Any previous experience in healthcare, customer service, or caring environments can greatly enhance your application. Volunteering in hospitals, care homes, or community services can provide valuable experience and skills.

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