Medical Receptionist in Nantwich inNantwich PUBLISHED TUE 10 JUN 2025 Jump to job information section

Depending on experience PERMANENT

Nantwich Health Centre rZ50gmgWL

Job description

Nantwich Health Centre is looking for an enthusiastic, fast learning and reliable individual to join our team of receptionists.

Successful applicants will need to have excellent people skills, be able to remain calm in a fast-paced environment and be familiar with working on computerised systems.

We will consider applications for both full and part time hours.

Flexibility is essential for sickness and holiday cover.

Welcoming and dealing with patients in a positive friendly manner.

Answering inbound calls and booking appointments using the EMIS system.

Dealing with patients queries and requests over the telephone and at the front desk.

Liaising with GPs and clinicians in an organised and competent manner.

Liaising with external services, such as hospitals, care homes, pharmacies and community services.

Maintaining and updating computerised medical records, showing excellent attention to detail.

Maintaining patient and practice confidentiality.

Skills Required:

Be able to build rapport with patients and all members of the team.

Passionate and motivated.

Good IT skills.

Excellent communication skills.

Minimum 2 years customer service / reception / administration experience.

NHS experience desirable.

All relevant training will be extended following appointment.

About us
Job Title: Medical Receptionist
Special Requirements of the Post:

The ability to demonstrate a high level of customer service, be patient focussed and a team player.

Possess good inter-personal and organisational skills and be able to prioritise a busy workload whilst working well under pressure.

Be able to work independently and manage a wide range of duties as part of a small team.

Be computer literate and possess excellent verbal and written communication skills. Attention to detail and patient confidentiality are essential.

To cultivate and maintain a pleasant and positive working environment.

Key Accountabilities Include:

To work closely with our practice team, to provide and promote efficient and effective delivery of high-quality reception, administrative and secretarial, support to all service users, colleagues, and patients, according to agreed timescales.

Liaising directly with patients/visitors to ensure that they are routed to the most appropriate service to meet their requirements, in line with practice protocols. This may be over the telephone or face to face.

Process prescription requests.

Advise patients of relevant charges for private services, accept payment and issue receipt.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring that these procedures are adhered to.

Monitor flow of patients into consulting / treatment rooms

Open the reception area and public waiting area at the start of day and make all the necessary preparation to receive patients.

Ensure reception and waiting areas are kept neat and tidy.

Secure premises at the end of the day, in line with practice protocols.

Ensure accurate and precise coding is input on computer records for all patients.

Ensure all incoming correspondence is filed in the correct record.

Scan daily post and attach to patient medical records appropriately.

Perform any other duties that may be necessary for the efficient running of the practice and comply with reasonable requests to carry out extra duties in unforeseen circumstances.

Maintain up to date skills and knowledge, and an awareness of patient-led service issues.

Liaise with colleagues to ensure that adequate service provision is always maintained and provide relief cover as and when required.

Take accountability for safeguarding the confidentiality of all information to which the post holder has access.

Take ownership of personal training and development, by proactively seeking out new opportunities to develop within the practice and communicating with the practice management team accordingly.

To support the secretarial team as follows, where required:

Process referrals and incoming patient data, including coding.

Utilise the electronic referral service (ERS) and medical record system (EMIS and DOCMAN10).

Liaise with external agencies such as secondary care and community services.

Process private GP work and SARs.

Produce high quality documents within the necessary timescales and practice guidelines.

Deal with insurance and medical reports within specified guidelines and liaising with outside organisations and patients appropriately.

The duties outlined in the job description are not intended to be an exhaustive list. These duties and responsibilities may be amended from time to time, in line with business need.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

inNantwich

53.0681553 -2.5185066 Nantwich, Cheshire

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