Support Worker in Telford inTelford PUBLISHED FRI 31 OCT 2025 Jump to job information section
£22,932 per year
TEMPORARY
British Red Cross rDDAK1k29
Job description
Support Worker Job details Posting date: 31 October 2025 Salary: £22,932 per year Hours: Full time Closing date: 09 November 2025 Location: Telford, Shropshire Remote working: On-site only Company: British Red Cross Job type: Temporary Job reference: 12256 Apply for this job Summary Offer reassurance, comfort, and a listening ear to patients and relatives in the ED. • Provide emotional support, especially to those who are anxious, distressed, or experiencing bereavement. • Sit with patients who are alone, confused, or living with dementia, providing companionship and calm. • Fetch and distribute blankets, pillows, sick bowls, mobile phone chargers, and other essentials. • Provide food and drink to patients and relatives • Restock linen, PPE, tea trolleys, and other supplies as needed. • Help maintain a safe and orderly waiting room, engaging with disruptive or distressed patients and liaising with clinical staff to find quieter spaces. • Source equipment and supplies for NHS staff • Provide emotional and practical support to staff, helping to boost morale and reduce stress. • Signpost and refer patients to community services to support their wellbeing and independence, helping to prevent re-admission. • Liaise with relatives, NHS staff, and patients to ensure clear communication and coordinated support. • Check relatives’ rooms regularly, offering support and refreshments. • Provide bereavement support to families, including practical help and refreshments. • Maintain accurate records of support provided, following Red Cross and NHS policies. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
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Benefits
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More information related to this job opportunity, from jobsincare:
Useful skills for a Support Worker:
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To work as a Support Worker in the UK, you'll need a combination of personal qualities and specific skills. Here are some key skills and attributes that are typically important for this role:
1. Communication Skills: Ability to listen actively and communicate clearly with clients, their families, and other professionals.
2. Empathy and Compassion: Understanding the emotional needs of clients and demonstrating compassion and care is crucial.
3. Problem-Solving Skills: Ability to assess situations and come up with practical solutions to meet the needs of clients.
4. Patience and Resilience: Working with clients who may have challenging behaviors or emotional needs requires a lot of patience and the ability to remain calm under pressure.
5. Interpersonal Skills: Building rapport and maintaining professional relationships with clients and colleagues.
6. Organizational Skills: Manage your time effectively and keep track of multiple responsibilities and tasks.
7. Teamwork: Ability to work collaboratively with other professionals such as social workers, health care providers, and therapists.
8. Flexibility and Adaptability: Clients' needs can change rapidly, so it’s important to adapt to new situations.
9. Knowledge of Safeguarding: Understanding policies and practices around safeguarding vulnerable individuals is essential for ensuring their safety.
10. Cultural Awareness: Being sensitive to the diverse backgrounds and needs of clients and providing appropriate support.
11. Basic IT Skills: Familiarity with using computers and electronic health records, as well as communication tools.
12. First Aid and Health Care Knowledge: While not always required, having basic first aid skills can be beneficial, and understanding health conditions related to your client group is important.
While formal qualifications are not always necessary, having relevant training or a vocational qualification in health and social care can be advantageous. Additionally, specific roles may require knowledge or experience in particular areas, such as mental health, learning disabilities, or physical disabilities.
It's also essential to undergo a background check (DBS check) as working with vulnerable individuals often requires safeguarding compliance.
inTelford
52.67758560180664 -2.4672610759735107 Telford, England, United Kingdom 
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