Support Worker | West London NHS Trust in Southall inSouthall PUBLISHED WED 22 OCT 2025 Jump to job information section

Support Worker | West London NHS Trust Job details Posting date: 22 October 2025 Salary: Not specified Additional salary information: £29,651 - £31,312 Per Annum Hours: Full time Closing date: 21 November 2025 Location: Southall, UB1 3HW Company: West London Mental Health Trust Job type: Permanent Job reference: 7566615/222-EAL-Apply for this job Summary We currently have an exciting opportunity for a Crisis Support Worker (Band 3) in our Crisis, Assessment & Home Treatment Team in Ealing. As a Crisis Support Worker you will gain a variety of experience as a key member of the community healthcare team and be part of a multi-disciplinary service that other teams call on for help. Working in this service places you on the frontline of a crisis community mental health service and will enable you to respond to a variety of clinical needs at short notice. Our goal is to develop highly motivated, professional staff who will work in partnership with patients. As a service we want to promote and encourage positive community relationships. We believe in embracing the expertise of our staff and making a difference to the lives of our patients. The role in CAHTT consists of supporting initial mental health assessments and brief home-based treatment to people with mental health problems at risk of admission to hospital. We also provide what we consider as brief intervention for those presenting with low need mental health difficulties for up to three months. As a member of CAHTT, you will work closely with local services Single Point of Access who provide triage for every new referral to the service. The post holder will work within a 24-hour rota system. Post holder will be expected to work different shift pattern so we can continue to provide comprehensive service to patients 365 days a year. 1. To develop and maintain communication with individuals or groups of patients, carers, and staff about difficult or complex matters, overcoming any problems in communication in a difficult situation. 1.1 To communicate with people in a manner which: · is consistent with their level of understanding, culture, background and preferred ways of communicating · acknowledges the purpose of the communication · is appropriate to the context · encourages their participation · responds to communication of any kind from them. 1.2 To improve communication through: · changing the methods of communicating · changing the environment · modifying the content and structure of communication · reflection on the barriers to effective communication. 1.3 To confirm that you have accurately interpreted communications. 1.4 To provide feedback to other staff on their communication at appropriate times. 1.5 To maintain accurate patient records consistent with legislation and, policies and procedures. West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative. The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. This advert closes on Monday 1 Dec 2025