QR code linking to this job posting Volunteer Telephone Support Worker in Sunderland inSunderland PUBLISHED WED 12 NOV 2025

Depending on experience  VOLUNTARY 
EMPATHY ENHANCED DBS MENTAL HEALTH NHS

Mental Health Matters

Flexible 24/7 shifts so you can fit volunteering around caring responsibilities
No prior experience required — full training provided on listening and crisis skills
Personalised development plan to build skills useful for paid care roles
Reasonable travel expenses reimbursed (up to £5 a day)
Work with a national charity (35+ years) supporting NHS Trust helplines
Lived experience welcomed; supportive team and clear supervision on every shift
Provide calm, confidential telephone support to callers on Mental Health Matters' Helpline based at Waterside House, Sunderland (SR5). As a Volunteer Telephone Support Worker you’ll offer compassionate listening, basic crisis de-escalation and practical signposting for callers linked to NHS Trusts. The helpline runs 24/7, but shifts can be arranged to suit your availability; you’ll work within a supervised team and always have support from Telephone Support Workers and Shift Supervisors while taking calls.

This voluntary role needs you to be over 18 and able to complete an Enhanced DBS check; no prior experience is required and lived experience is welcomed. MHM provides full training, a personalised development plan and reasonable travel expenses (up to £5 a day). The post sits with a national, people-focused charity with 35+ years’ experience, making it ideal for carers or women seeking flexible, meaningful work that builds listening and support skills. Find this vacancy on jobsincare.com and click the "Apply Now" button to register your interest.
Flexible 24/7 shifts so you can fit volunteering around caring responsibilities
No prior experience required — full training provided on listening and crisis skills
Personalised development plan to build skills useful for paid care roles
Reasonable travel expenses reimbursed (up to £5 a day)
Work with a national charity (35+ years) supporting NHS Trust helplines
Lived experience welcomed; supportive team and clear supervision on every shift
 


in Sunderland
Locations are approximate.