Patient Services Administrator - Telephonist in Paignton inPaignton PUBLISHED THU 30 OCT 2025 Jump to job information section

Competitive rates PERMANENT

Mayfield Medical Centre rzt3kQk5r

Job description

Permanent role with full- and part-time options — ideal for mums or carers needing flexible hours.

Established urban practice (20,500 patients) offers job security and varied daily work.

Three local sites in Paignton and Brixham — short commutes, ideal if you drive or need local hours.

Supportive, dedicated Patient Services team focused on sustainable working conditions.

Frontline telephonist role — meaningful contact with patients, rewarding for those in care roles.

Clear professional standards (DBS required) — a safe, trusted workplace for staff and families.

Job summary
Mayfield Medical Centre is looking for a motivated and reliableadministrator to join our Patient Services Team. You would be joining adedicated team who deliver a high standard of administrative support within the practice to meet the needs of our patient demographic.

Main duties of the job
As a member of frontline staff you will be the first point of contactfor our service users and visitors. You will need to be non-judgemental withexcellent communication and listening skills. We are a very busy practice soyou must be able to deal objectively and professionally in a calm andapproachable manner when liaising with patients, staff, healthcareprofessionals and outside agencies.

About us
We are a well established urban practice of 20,500 patients, currentlysplit across three sites covering Paignton and Brixham. We take pride in delivering high qualitycare to our patient population whilst maintaining sustainable working conditions for the whole team.

Details

Date posted
30 October 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Full-time, Part-time

Reference number
A1867-25-0006

Job location
s37 Totnes RoadPaigntonDevonTQ4 5LAMayfield Medical CentreCherry Brook SquarePaigntonDevonTQ4 7SHBrixham HospitalGreenswood RoadBrixhamDevonTQ5 9HW

Job description

Job responsibilities
To provide high-quality administrative support to the Practice.Enthusiasm,professionalism, strong teamwork ethos and attention to detail are skills thatare required of the post-holder.Please see attached for the full

Job description
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Job description

Job description
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Person Specification

Qualifications
EssentialPlease refer to attached

Job description
.DesirablePlease refer to attached

Job description
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Person Specification

Job description
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details

Permanent role with full- and part-time options — ideal for mums or carers needing flexible hours.

Established urban practice (20,500 patients) offers job security and varied daily work.

Three local sites in Paignton and Brixham — short commutes, ideal if you drive or need local hours.

Supportive, dedicated Patient Services team focused on sustainable working conditions.

Frontline telephonist role — meaningful contact with patients, rewarding for those in care roles.

Clear professional standards (DBS required) — a safe, trusted workplace for staff and families.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Permanent role with full- and part-time options — ideal for mums or carers needing flexible hours.; Established urban practice (20,500 patients) offers job security and varied daily work.; Three local sites in Paignton and Brixham — short commutes, ideal if you drive or need local hours.; Supportive, dedicated Patient Services team focused on sustainable working conditions.; Frontline telephonist role — meaningful contact with patients, rewarding for those in care roles.; Clear professional standards (DBS required) — a safe, trusted workplace for staff and families.

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Useful skills for a Patient Services Administrator - Telephonist: Click to view

To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:

Administrative Skills:

1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.

2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.

3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Communication Skills:

1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.

2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.

3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.

Technical Skills:

1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.

2. Data Entry: Skills in accurately inputting and managing patient data.

Customer Service Skills:

1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.

2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.

Knowledge and Qualifications:

1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.

2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.

3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.

Teamwork and Adaptability:

1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.

2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.

Professionalism:

1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.

2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.

inPaignton

50.436027099386536 -3.5677633540430977 Paignton

in Paignton click to show distance

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