Healthcare Support worker in Devon inDevon PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year pa pro rata
PERMANENT
Job description
Job summary
To assist in the delivery of a high standard of care to children and young people and their families under the supervision of the registered nursesTo provide support to all members of the multidisciplinary team ensuring a smooth and efficient service to children/young people and their families
Main duties of the job
Toensure family centred care is promoted on the ward and children and young people are treated with respect and dignityTo act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunityTo provide a service that is tailored to meet the needs of the individual and to understand what our Children and young people need and be adaptable and responsiveTo provide a high-quality customer service which complies with relevant legislation and NHS Employment check standardsTo be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from
Experience
s togetherTo work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the departmentAcknowledge that you need to continually deliver greater value to customersBe honest about your biggest challenges and create a culture of curiosity and opennessMake a deliberate effort to connect with strangers from different walks of life and invite them to share their ideasBe curious and creative about new possibilities, whilst identifying what works well and to do more of itHelp to develop and foster a learning environment where feedback is welcomed and valuedTo care and support and build trust with the child and family in what can be a very stressful time for them
About us
Louisa Cary is an acute children's ward at Torbay hospital which cares for children and young people 0 - 18yrs on our 19 bedded ward which consists of 2 HDU beds, 11 cubicles and a separate 6 bedded young people's area. We also have a Short Stay Paediatric Assessment area (SSPAU) which is open Monday to Friday. Where family centred care is promoted.The post will require close liaison with all areas where children are cared for within the trust, such as ED, day surgery, SCBU, children's community team and outpatients. We are a very supportive team which encourages personal development which is supported by the practice educator on the ward.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
388-7556820-FC&I
Job location
sTorbay HospitalLowes Bridge, TorquayDevonTQ27AA
Job description
Job responsibilities
Communication and working relationshipsTo have good interpersonal skills with staff, relatives and patients.To contribute positively to the team, ensuring effective communication with other members to work toward agreed objectives.Demonstrate a caring, compassionate and friendly attitude. Able to deal with sensitive issues with tact and diplomacy and be approachable.This position requires empathy and tact when dealing with families who may be angry or upsetTo be an advocate for the child and family.Planning and organisationTo support the preparation of Children who are undergoing procedures e.g., taking of bloods/particularly children who are needle phobic and preparation for surgery.To be aware of all policies and procedures of Torbay and South Devon NHS Foundation Trust and to ensure that they are always adhered to.To be aware of safeguarding children issues and seeks guidance from the Registered nurses.To seek out clinical/safeguarding supervision at least 2 times a yearTo ensure documentation is of a high standard that provides continuity of care and is completed in accordance with trust for record keeping being overseen by the Registered nurseTo ensure family centred care is promoted on the ward, SSPAU, outpatients and children and young people are treated with respect and dignityPhysical skillsWorking in acute fast paced clinical areas.Manual dexterity to use a keyboardAbility to write legiblyRequired to use computer and telephoneBe flexible and adaptable to meet the needs of the child/young person on their levelPatient and client careRecognise and respond appropriately to urgent and emergency situations.To check that patients and families have all they need for a comfortable stay.To always ensure patient confidentiality.To assist in the provision of care alongside of the Registered nurses to maintain a high standard of nursing care by carrying out instructions from the registered nurses and reporting outcomesTo follow prescribed standards of care formulated by the Registered Nurse to ensure continuity of care is maintainedTo undertake skill-based practices by following a competency-based framework in order to be assessed as competentTo follow a framework of assessment so that individual children/young people are adequately assessed and awareness of needs are
Address
edTo work in all areas of child Health as the need arises Louisa Cary, Paediatric outpatients and Special care baby unitPolicy and service developmentParticipate in ward/unit environmental audits.Evaluate own actions, reduce risks to health & safety and promote a health and safety culture in the workplace.Ensure compliance with policies procedures and clinical guidelines for self and others.Report any incidents, accidents or complaints to the nurse in charge of the ward, in accordance with Trust policy.To be aware of child protection issues and seeks guidance from the Registered nursesFinance, equipment and other resourcesTo monitor the environment to ensure all areas are clean and tidy. Remove clutter, tidy notice boards.To report any faults or damage to the equipment, fabric of the department to Estates.Ensure all equipment/toys is cleaned to Trust standards and contaminationNo direct responsibility for budget. Must be aware of the cost implications when using materials and resources.People management and trainingAttend mandatory training and relevant study days to develop own knowledge and skills.Information technology and administrative dutiesBe familiar with relevant computerised systems integral to the running of the service.To report any faults or damage to the department to Estates.To be able to, scan and photocopy.Basic IT skills which can be developed.Research and developmentTo actively participate in audits and surveysFreedom to actTo comply with trust infection and control policies and always conduct him/herself in such a manner as to minimise the risk of healthcare associated infection.To participate incident reporting in accordance with Trust policy.
Job description
Person Specification
Qualifications
and TrainingEssentialChild care qualification/ health and social care or equivalent qualificationDesirableCare CertificateEnglish & Mathematics at GSCE grade A-C (9-4) or level 2 functional skillsKnowledge and
Experience
EssentialPrevious
Experience
in a care environment or able to demonstrate a caring nature/ life
Experience
Understands the need for strict confidentialityA Knowledge of Child Development
Experience
working with children/young peopleDesirableWorking knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Experience
of working with children in a hospital settingSpecific skillsEssentialBasic computer/keyboard skillsFine motor skills - for venepuncture, phlebotomy and other clinical tasksGood interpersonal and communication skillsAble to prioritise and organise workAble to work under instruction, under pressure and as part of a teamRecord keeping competency in handwritten and electronic recordsAble to demonstrate empathy, sensitivity, and to adapt communication style to circumstancesAble to manage stress in themselves and othersAble to offer support at times of emotional distressWillingness to undertake new skills and trainingAble to work as a team member or independentlyAbility to adapt behaviour to changing and challenging situationsTo be flexible, adaptable, reliable and punctualThe post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the TrustDesirableHealthcare competencies appropriate to area of work
Person Specification
Experience
EssentialPrevious
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
To assist in the delivery of a high standard of care to children and young people and their families under the supervision of the registered nursesTo provide support to all members of the multidisciplinary team ensuring a smooth and efficient service to children/young people and their families
Main duties of the job
Toensure family centred care is promoted on the ward and children and young people are treated with respect and dignityTo act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunityTo provide a service that is tailored to meet the needs of the individual and to understand what our Children and young people need and be adaptable and responsiveTo provide a high-quality customer service which complies with relevant legislation and NHS Employment check standardsTo be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from
Experience
s togetherTo work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the departmentAcknowledge that you need to continually deliver greater value to customersBe honest about your biggest challenges and create a culture of curiosity and opennessMake a deliberate effort to connect with strangers from different walks of life and invite them to share their ideasBe curious and creative about new possibilities, whilst identifying what works well and to do more of itHelp to develop and foster a learning environment where feedback is welcomed and valuedTo care and support and build trust with the child and family in what can be a very stressful time for them
About us
Louisa Cary is an acute children's ward at Torbay hospital which cares for children and young people 0 - 18yrs on our 19 bedded ward which consists of 2 HDU beds, 11 cubicles and a separate 6 bedded young people's area. We also have a Short Stay Paediatric Assessment area (SSPAU) which is open Monday to Friday. Where family centred care is promoted.The post will require close liaison with all areas where children are cared for within the trust, such as ED, day surgery, SCBU, children's community team and outpatients. We are a very supportive team which encourages personal development which is supported by the practice educator on the ward.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
388-7556820-FC&I
Job location
sTorbay HospitalLowes Bridge, TorquayDevonTQ27AA
Job description
Job responsibilities
Communication and working relationshipsTo have good interpersonal skills with staff, relatives and patients.To contribute positively to the team, ensuring effective communication with other members to work toward agreed objectives.Demonstrate a caring, compassionate and friendly attitude. Able to deal with sensitive issues with tact and diplomacy and be approachable.This position requires empathy and tact when dealing with families who may be angry or upsetTo be an advocate for the child and family.Planning and organisationTo support the preparation of Children who are undergoing procedures e.g., taking of bloods/particularly children who are needle phobic and preparation for surgery.To be aware of all policies and procedures of Torbay and South Devon NHS Foundation Trust and to ensure that they are always adhered to.To be aware of safeguarding children issues and seeks guidance from the Registered nurses.To seek out clinical/safeguarding supervision at least 2 times a yearTo ensure documentation is of a high standard that provides continuity of care and is completed in accordance with trust for record keeping being overseen by the Registered nurseTo ensure family centred care is promoted on the ward, SSPAU, outpatients and children and young people are treated with respect and dignityPhysical skillsWorking in acute fast paced clinical areas.Manual dexterity to use a keyboardAbility to write legiblyRequired to use computer and telephoneBe flexible and adaptable to meet the needs of the child/young person on their levelPatient and client careRecognise and respond appropriately to urgent and emergency situations.To check that patients and families have all they need for a comfortable stay.To always ensure patient confidentiality.To assist in the provision of care alongside of the Registered nurses to maintain a high standard of nursing care by carrying out instructions from the registered nurses and reporting outcomesTo follow prescribed standards of care formulated by the Registered Nurse to ensure continuity of care is maintainedTo undertake skill-based practices by following a competency-based framework in order to be assessed as competentTo follow a framework of assessment so that individual children/young people are adequately assessed and awareness of needs are
Address
edTo work in all areas of child Health as the need arises Louisa Cary, Paediatric outpatients and Special care baby unitPolicy and service developmentParticipate in ward/unit environmental audits.Evaluate own actions, reduce risks to health & safety and promote a health and safety culture in the workplace.Ensure compliance with policies procedures and clinical guidelines for self and others.Report any incidents, accidents or complaints to the nurse in charge of the ward, in accordance with Trust policy.To be aware of child protection issues and seeks guidance from the Registered nursesFinance, equipment and other resourcesTo monitor the environment to ensure all areas are clean and tidy. Remove clutter, tidy notice boards.To report any faults or damage to the equipment, fabric of the department to Estates.Ensure all equipment/toys is cleaned to Trust standards and contaminationNo direct responsibility for budget. Must be aware of the cost implications when using materials and resources.People management and trainingAttend mandatory training and relevant study days to develop own knowledge and skills.Information technology and administrative dutiesBe familiar with relevant computerised systems integral to the running of the service.To report any faults or damage to the department to Estates.To be able to, scan and photocopy.Basic IT skills which can be developed.Research and developmentTo actively participate in audits and surveysFreedom to actTo comply with trust infection and control policies and always conduct him/herself in such a manner as to minimise the risk of healthcare associated infection.To participate incident reporting in accordance with Trust policy.
Job description
Person Specification
Qualifications
and TrainingEssentialChild care qualification/ health and social care or equivalent qualificationDesirableCare CertificateEnglish & Mathematics at GSCE grade A-C (9-4) or level 2 functional skillsKnowledge and
Experience
EssentialPrevious
Experience
in a care environment or able to demonstrate a caring nature/ life
Experience
Understands the need for strict confidentialityA Knowledge of Child Development
Experience
working with children/young peopleDesirableWorking knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Experience
of working with children in a hospital settingSpecific skillsEssentialBasic computer/keyboard skillsFine motor skills - for venepuncture, phlebotomy and other clinical tasksGood interpersonal and communication skillsAble to prioritise and organise workAble to work under instruction, under pressure and as part of a teamRecord keeping competency in handwritten and electronic recordsAble to demonstrate empathy, sensitivity, and to adapt communication style to circumstancesAble to manage stress in themselves and othersAble to offer support at times of emotional distressWillingness to undertake new skills and trainingAble to work as a team member or independentlyAbility to adapt behaviour to changing and challenging situationsTo be flexible, adaptable, reliable and punctualThe post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the TrustDesirableHealthcare competencies appropriate to area of work
Person Specification
Experience
EssentialPrevious
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Healthcare Support worker:
Click to view
To work as a Healthcare Support Worker in the UK, you typically need a combination of skills and qualities. Here’s a list of essential skills and competencies:
1. Communication Skills: The ability to communicate effectively with patients, their families, and healthcare professionals is crucial. This includes listening skills and the ability to convey information clearly.
2. Empathy and Compassion: Healthcare support workers must be able to show kindness and understanding towards patients, many of whom may be vulnerable or in distress.
3. Teamwork: Working well with others is essential in a healthcare setting. Support workers often collaborate with nurses, doctors, and other healthcare professionals.
4. Attention to Detail: Being able to notice changes in a patient’s condition and being meticulous about following care plans and procedures is vital.
5. Organizational Skills: The ability to manage time effectively and prioritize tasks in a busy healthcare environment is important.
6. Basic Medical Knowledge: Familiarity with basic medical terminology and an understanding of healthcare practices can be beneficial.
7. Physical Stamina and Strength: The role can be physically demanding, requiring the ability to lift and move patients or equipment.
8. Problem-Solving Skills: The ability to think on your feet and adapt to changing situations is useful in healthcare settings.
9. Respect for Diversity: Understanding and respecting different backgrounds, cultures, and needs of patients is essential for providing inclusive care.
10. Technical Skills: Basic computer skills may be needed for maintaining patient records and using healthcare software.
11. Confidentiality and Professionalism: Adhering to ethical standards and maintaining patient confidentiality is critical in healthcare.
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50.482303619384766 -3.553819417953491 Devon 
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