Receptionist / Trauma Coordinator in Cambridge inCambridge PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year p.a. pro rata
SECONDMENT
NO SPONSORSHIP
Job description
Job summary
We are looking to recruit a motivated person to join our team as a Receptionist / Trauma Booking Coordinator. The post is based in a busy Day Unit, specialising in plastic surgery.This is a busy Unit with approximately 50 patients a day seen for Outpatient and day case care. You would be on the front reception, greeting and checking in patients as they arrive, arranging appointments and dealing with busy telephone calls.We are looking for a self motivated individual, who has an understanding of Outpatients or a willingness to learn. In return, we can offer an opportunity to learn and develop skills within a varied and exciting speciality. You would be well supported within a well established team.The post is 15 hours a week; shifts and times can be flexible.
Main duties of the job
To contribute to the provision of a professional clerical / administration and/or reception service to the Plastic Surgery Unit and all its users, including patients, relatives and colleagues.
About us
Our TrustCambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year p.a. pro rata
Contract
Secondment
Working pattern
Part-time, Flexible working
Reference number
180-D-CVA184-RE
Job location
sAddenbrookes Hospital-Division DHills RoadCambridgeCB2 0QQ
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined
Job description
and
Person Specification
) for key duties and responsibilities.Please note:- Internal applicants on permanent
Contract
s can apply for this post as a secondment or fixed term
Contract
. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term
Contract
, you are able to apply for this as a fixed term position.As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.The advert will close at midnight on 13 November 2025.Interviews are due to be held on 25 November 2025.Benefits to youAt Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.We welcome applications from the Armed Forces.
Job description
Job description
and
Person Specification
Qualifications
EssentialNumerate and literateEducated to GCSE level or equivalentNVQ level 3 hcsw/ customer care/business or relevant admin
Experience
DesirableEducated to GCSE level A-C or equivalentTyping qualification
Experience
with epic
Experience
EssentialPlanning and organising straightforward tasks
Experience
working in a busy office environment or reception roleWorking within agreed guidelines to set timescales
Experience
prioritising, planning and organising own tasksWorking with guidelines
Experience
with dealing with the publicProblem solvingPlacing ordersCreating reportsData entryDelivering of small projects
Experience
of reporting back from audit
Experience
of using IT package- microsoft officeDesirable
Experience
of working in an office environment or receptionPrevious
Experience
of working in the NHSPrevious
Experience
of working with medical records
Experience
of call handlingKnowledgeEssentialUnderstanding of confidentiality and data protectionUnderstanding of customer serviceDesirableUnderstanding of filing/library systemsKnowledge of the trusts prioritiesKnowledge of the trust information systemsKnowledge of medical terminologySkillsEssentialAbility to work as part of a teamGood communication skills including telephone, email, face to faceAbility to follow processes and proceduresAbility to manage time working to schedule and timescalesBasic IT skills - ability to use Microsoft Office OutlookGood organisational skillsWilling to take on/learn new skillsAbility to show attention to detailAbility to adapt to changeAbility to work under pressureAbility to store and safeguard confidential documentsDesirableAbility to touch typeAdditional RequirementsEssentialThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Experience
with epic
Experience
of reporting back from audit
Experience
of working in the NHSPrevious
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
We are looking to recruit a motivated person to join our team as a Receptionist / Trauma Booking Coordinator. The post is based in a busy Day Unit, specialising in plastic surgery.This is a busy Unit with approximately 50 patients a day seen for Outpatient and day case care. You would be on the front reception, greeting and checking in patients as they arrive, arranging appointments and dealing with busy telephone calls.We are looking for a self motivated individual, who has an understanding of Outpatients or a willingness to learn. In return, we can offer an opportunity to learn and develop skills within a varied and exciting speciality. You would be well supported within a well established team.The post is 15 hours a week; shifts and times can be flexible.
Main duties of the job
To contribute to the provision of a professional clerical / administration and/or reception service to the Plastic Surgery Unit and all its users, including patients, relatives and colleagues.
About us
Our TrustCambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year p.a. pro rata
Contract
Secondment
Working pattern
Part-time, Flexible working
Reference number
180-D-CVA184-RE
Job location
sAddenbrookes Hospital-Division DHills RoadCambridgeCB2 0QQ
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined
Job description
and
Person Specification
) for key duties and responsibilities.Please note:- Internal applicants on permanent
Contract
s can apply for this post as a secondment or fixed term
Contract
. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term
Contract
, you are able to apply for this as a fixed term position.As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.The advert will close at midnight on 13 November 2025.Interviews are due to be held on 25 November 2025.Benefits to youAt Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.We welcome applications from the Armed Forces.
Job description
Job description
and
Person Specification
Qualifications
EssentialNumerate and literateEducated to GCSE level or equivalentNVQ level 3 hcsw/ customer care/business or relevant admin
Experience
DesirableEducated to GCSE level A-C or equivalentTyping qualification
Experience
with epic
Experience
EssentialPlanning and organising straightforward tasks
Experience
working in a busy office environment or reception roleWorking within agreed guidelines to set timescales
Experience
prioritising, planning and organising own tasksWorking with guidelines
Experience
with dealing with the publicProblem solvingPlacing ordersCreating reportsData entryDelivering of small projects
Experience
of reporting back from audit
Experience
of using IT package- microsoft officeDesirable
Experience
of working in an office environment or receptionPrevious
Experience
of working in the NHSPrevious
Experience
of working with medical records
Experience
of call handlingKnowledgeEssentialUnderstanding of confidentiality and data protectionUnderstanding of customer serviceDesirableUnderstanding of filing/library systemsKnowledge of the trusts prioritiesKnowledge of the trust information systemsKnowledge of medical terminologySkillsEssentialAbility to work as part of a teamGood communication skills including telephone, email, face to faceAbility to follow processes and proceduresAbility to manage time working to schedule and timescalesBasic IT skills - ability to use Microsoft Office OutlookGood organisational skillsWilling to take on/learn new skillsAbility to show attention to detailAbility to adapt to changeAbility to work under pressureAbility to store and safeguard confidential documentsDesirableAbility to touch typeAdditional RequirementsEssentialThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Experience
with epic
Experience
of reporting back from audit
Experience
of working in the NHSPrevious
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
inCambridge
52.204861928905366 0.11968029299055458 Cambridge 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.