Service Support Co-ordinator (Pharmacy clinical trials) in London inLondon PUBLISHED WED 5 NOV 2025 Jump to job information section
Competitive rates
BANK
Job description
Job summary
You will work directly with the Head of Pharmacy Clinical Trials & Advanced Therapies, providing day-to-day operational support to ensure the service runs smoothly. Responsibilities include:Managing administrative and clerical staffCoordinating trial activity, performance reporting, and budget monitoringSupporting service planning, recruitment, and quality controlActing as a key liaison with internal and external stakeholders including NHS consultants, pharmaceutical companies, and research organisationsYoull also play a vital role in maintaining high standards of research governance and ensuring the service meets performance targets
Main duties of the job
Provide day-to-day operational support to the Head of Pharmacy Clinical Trials & Advanced Therapies to ensure the smooth running of the service.Manage administrative and clerical staff within the Pharmacy Clinical Trials team, including recruitment, performance reviews, and training.Coordinate trial tracking activities, maintaining accurate records of trial status, resourcing, activity, and budgetary information.Support budget management by monitoring expenditure, investigating variances, and maintaining financial records.Ensure performance targets are met by validating trial setup and activity data, updating systems, and implementing action plans.Act as a key point of contact for internal and external stakeholders including NHS consultants, pharmaceutical companies, and research organisations.Lead service improvement initiatives and contribute to modernisation projects across the department.Maintain high standards of research governance, ensuring compliance with policies, procedures, and risk management protocols.Provide cover for the Head of Pharmacy Clinical Trials & Advanced Therapies during absence, briefing senior managers as needed.Coordinate staffing rotas, manage leave and sickness reporting, and ensure continuity of service delivery.
About us
As one of the largest NHS trusts in the UK, we deliver acute and specialist care across five hospitals and a growing number of community and digital services. We are proud to be part of an Academic Health Science Centre, working closely with Imperial College London to translate research into better patient outcomes.
Details
Date posted
05 November 2025
Pay scheme
Other
Salary
£23.74 an hour
Contract
Bank
Working pattern
Full-time
Reference number
C9290-25-1362
Job location
sThe BaysS Wharf RoadLondonW2 1NY
Job description
Job responsibilities
This role is essential in ensuring the smooth running of non-clinical aspects of the service, working closely with the Head of Pharmacy Clinical Trials & Advanced Therapies.You will manage administrative staff, coordinate trial activity and performance reporting, support budget monitoring, and contribute to service planning and improvement initiatives. Acting as a key liaison between internal teams and external stakeholders, youll help maintain high standards of research governance and ensure the service meets its performance targets.This is an excellent opportunity for someone with strong leadership, communication, and organisational skills who is passionate about supporting clinical research and improving patient care.
Job description
Person Specification
Skills/AbilitiesEssentialAble to interpret complex information in order to act upon it and disseminate to othersVery proficient user of database, spreadsheet and presentation softwareDesirableHave a knowledge of the NHS Plan targetsHave been involved with a change management projectHave knowledge of how to manage a budget.Have worked in a complex clinical service in an Acute Teaching Hospital
Experience
Essential
Experience
of line managing peopleCan demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions Motivate, influence and negotiate others Act as a role model Adapt to changeBe determined to achieve the best possible outcomeDesirableDemonstrate an understanding of the concept of Clinical Governance & ResearchHave had
Experience
of recruitment, performance review and disciplinary processesHas an understanding of the issues facing the NHS and/or clinical trials Ability to think laterallyManagement
Experience
in the NHS
Qualifications
Essential
Experience
or qualification that would lead the interview panel to conclude that this person has the capacity /
Experience
to take on an operational management role.DesirableManagement qualification
Experience
Essential
Experience
in the NHS
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
You will work directly with the Head of Pharmacy Clinical Trials & Advanced Therapies, providing day-to-day operational support to ensure the service runs smoothly. Responsibilities include:Managing administrative and clerical staffCoordinating trial activity, performance reporting, and budget monitoringSupporting service planning, recruitment, and quality controlActing as a key liaison with internal and external stakeholders including NHS consultants, pharmaceutical companies, and research organisationsYoull also play a vital role in maintaining high standards of research governance and ensuring the service meets performance targets
Main duties of the job
Provide day-to-day operational support to the Head of Pharmacy Clinical Trials & Advanced Therapies to ensure the smooth running of the service.Manage administrative and clerical staff within the Pharmacy Clinical Trials team, including recruitment, performance reviews, and training.Coordinate trial tracking activities, maintaining accurate records of trial status, resourcing, activity, and budgetary information.Support budget management by monitoring expenditure, investigating variances, and maintaining financial records.Ensure performance targets are met by validating trial setup and activity data, updating systems, and implementing action plans.Act as a key point of contact for internal and external stakeholders including NHS consultants, pharmaceutical companies, and research organisations.Lead service improvement initiatives and contribute to modernisation projects across the department.Maintain high standards of research governance, ensuring compliance with policies, procedures, and risk management protocols.Provide cover for the Head of Pharmacy Clinical Trials & Advanced Therapies during absence, briefing senior managers as needed.Coordinate staffing rotas, manage leave and sickness reporting, and ensure continuity of service delivery.
About us
As one of the largest NHS trusts in the UK, we deliver acute and specialist care across five hospitals and a growing number of community and digital services. We are proud to be part of an Academic Health Science Centre, working closely with Imperial College London to translate research into better patient outcomes.
Details
Date posted
05 November 2025
Pay scheme
Other
Salary
£23.74 an hour
Contract
Bank
Working pattern
Full-time
Reference number
C9290-25-1362
Job location
sThe BaysS Wharf RoadLondonW2 1NY
Job description
Job responsibilities
This role is essential in ensuring the smooth running of non-clinical aspects of the service, working closely with the Head of Pharmacy Clinical Trials & Advanced Therapies.You will manage administrative staff, coordinate trial activity and performance reporting, support budget monitoring, and contribute to service planning and improvement initiatives. Acting as a key liaison between internal teams and external stakeholders, youll help maintain high standards of research governance and ensure the service meets its performance targets.This is an excellent opportunity for someone with strong leadership, communication, and organisational skills who is passionate about supporting clinical research and improving patient care.
Job description
Person Specification
Skills/AbilitiesEssentialAble to interpret complex information in order to act upon it and disseminate to othersVery proficient user of database, spreadsheet and presentation softwareDesirableHave a knowledge of the NHS Plan targetsHave been involved with a change management projectHave knowledge of how to manage a budget.Have worked in a complex clinical service in an Acute Teaching Hospital
Experience
Essential
Experience
of line managing peopleCan demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions Motivate, influence and negotiate others Act as a role model Adapt to changeBe determined to achieve the best possible outcomeDesirableDemonstrate an understanding of the concept of Clinical Governance & ResearchHave had
Experience
of recruitment, performance review and disciplinary processesHas an understanding of the issues facing the NHS and/or clinical trials Ability to think laterallyManagement
Experience
in the NHS
Qualifications
Essential
Experience
or qualification that would lead the interview panel to conclude that this person has the capacity /
Experience
to take on an operational management role.DesirableManagement qualification
Experience
Essential
Experience
in the NHS
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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