Crisis Recovery Worker - Canterbury in Canterbury inCanterbury PUBLISHED MON 10 NOV 2025 Jump to job information section

Job summary
As a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

Main duties of the job
To deliver emotional support, advice and guidance via face to face, telephone, and video.To assess a situation to determine risk and the needs of the person accessing support.To make decisions under pressure whilst communicating with the person accessing support.To accurately record new contacts and

Details
of visits and calls on relevant electronic systems.To work in line with performance targets and key

Contract
ual requirements, providing data and case studies as requested.To advise and be actively involved in individual risk assessment and review.Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needsTo encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical healthTo work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the serviceTo work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.To communicate with external stakeholders as required.To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us
Mental Health Matters (MHM) is a national charity with over 35 years of

Experience
in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.Ramsgate haven is located in the heart of the community. The service will be providing a crisis alternative to A and E through non-clinical, person centred support and recovery interventions.

Details

Date posted
10 November 2025

Pay scheme
Other

Salary
£25,958 to £25,958 a year

Contract
Fixed termDuration18 months

Working pattern
Part-time

Reference number
R00Job location
sCT17EECanterburyCT17EE

Job description

Job responsibilities
Job Title: Crisis Recovery WorkerHours per week : 25Location: CanterburyShifts: 5 x 5 hours per week, 6 pm - 11 pm shift

Salary
: £25,958 - £28,662 pro rataThis is a fixed term position for maternity cover. Could you be there for someone in crisis? This is more than just a job.. it's a chance to make a difference!We have an exciting opportunity for a Crisis Recovery Worker to join our established team in Canterbury.

Experience
in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.Ramsgate haven is located in the heart of the community. The service will be providing a crisis alternative to A and E through non-clinical, person centred support and recovery interventions. About the roleAs a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.With

Experience
of working within a community based, mental health setting, you should be able to inspire, engage and motivate people. With the proven ability to identify barriers, understand need and support people to achieve their goals the role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision.You will work alongside Peer Support Workers (PSW) and Clinicians to achieve the best person-centred care with the patient for their recovery, whether that be joint working with other services to support them to make reasonable adjustments or PSW so patients can learn and practice skills.* You will be part of a small team supporting people in a crisis drop-in centre.* We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma.* Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs.* You will work closely with mental health primary and secondary care, emergency services, partners agencies. About youYou will have

Experience
of working with Mental Health and will be able to inspire and engage people and have the ability to identify barriers and understand client needs, while possessing excellent motivational skills.This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision.You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post.Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role.Due to the nature of the post, a full driving license and access to transport will be essential.It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires.What we offerYou will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.In addition, you will receive:* A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service* A 5% contributory pension scheme, with the opportunity to increase contributions.* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.* Enhanced family friendly policies, pay and leave.* Cycle to work scheme.* Discounted gym membership.* Healthcare cash plan.* A discount platform covering online, high street and supermarket purchases.* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career. How to ApplyWe operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the

Person Specification
criteria. This can be done on a separate document and uploaded as part of your application supporting documents.We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.If you would like to have an informal conversation about this role, please contact Erge Kiziliors:

Job description

Person Specification

Qualifications
EssentialLevel 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employmentDesirableLevel 3 qualification in Health and Social Care, or equivalent subject

Experience
EssentialHave awareness of/lived

Experience
and

Experience
of working with people who have

Experience
d mental health issues

Experience
of record keepingDesirable

Experience
of assessing needs of those with Mental Health needs

Person Specification

Experience
and

Experience
d mental health issues

Experience
of record keepingDesirable

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details