Medical Administrator in London inLondon PUBLISHED MON 27 OCT 2025 Jump to job information section
Competitive rates
FIXEDTERM
Suttons Wharf Health Centre rM9NlhSAe
Job description
Job summary
Medical AdministratorMonday to Friday, 13:00-19:00Our large, modern Health Centre is looking for new members of the team.If you have
Experience
of a busy front-of-house reception, preferably in a General Practice; can deal with people in a calm and courteous manner, even when under pressure; are computer literate--preferably EMIS trained; and can deliver quality administrative services please apply.
Main duties of the job
Offer general assistance to the Health Centre teamUse medical computer systems, chiefly EMIS. Use IT systems as directed by the Health Centre, NHS e-mail, on-line training platforms, intranet, and other information technology as this develops.Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Health CentreFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. This will include the use of IT systems for effective communicationTo participate in the registration of new patients and the management of patients registration using various IT systemsEncouraging patients to use technology to access servicesParticipate in call and recall for patients making suitable appointmentsParticipating in training at Health Centre and network level
About us
We are a friendly and modern Health Centre providing comprehensive primary care services to 19,000 patients from diverse cultural backgrounds on two sites.The Health Centre is committed to building a team to deliver high quality services.
Details
Date posted
27 October 2025
Pay scheme
Other
Salary
£13.15 an hour
Contract
Fixed termDuration6 months
Working pattern
Part-time
Reference number
A3026-25-0Job location
s26 Palmers RoadLondonE2 0FA
Job description
Job responsibilities
Suttons Wharf Health CentreJOB TITLE: MEDICAL ADMINISTRATORREPORTS TO: RECEPTION SUPERVISOR, DEPUTY BUSINESS MANAGER
Job summary
:The purpose of the role is to:Offer general assistance to the Health Centre team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneUse medical computer systems, chiefly EMIS, as well as other IT systems as directed by the Health Centre, including NHS e-mail, on line training platforms, intranet, and other information technology as this develops.Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Health Centre including the provision of secretarial and clerical support to clinical staff and other members of the Health Centre teamFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. This will include the use of IT systems for effective communicationTo participate in the registration of new patients and the management of patients registration and the smooth running of the medical records system using various IT systemsEncouraging patients to use technology to access servicesParticipate in call and recall for patients making suitable appointmentsParticipating in training at the Health Centre and network levelDuties and responsibilities:The duties and responsibilities to be undertaken by members of the Health Centre administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/Operation Manager, dependent on current and evolving Health Centre workload and staffing levels:Opening up/locking-up of Health Centre premises and maintaining security in accordance with Health Centre protocolsMaintaining and monitoring the Health Centre appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional using the Health Centre proceduresProcessing and distributing incoming (and outgoing) mail and electronic dataTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with Health Centre guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with Health Centre proceduresPromoting a positive image of the Health Centre at all timesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersClearing and re-stock consulting rooms as requiredProviding clerical assistance to Health Centre staff as required including word/data processing, filing, photocopying and scanningProcessing e referrals as per Health Centre protocolOrdering, re-ordering and monitoring of stationery and other suppliesDealing with clinical wasteKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this
Job description
, the post-holder may have access to confidential information relating to patients and their carers, Health Centre staff and other healthcare workers. They may also have access to information relating to the Health Centre as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Health Centre may only be divulged to authorised persons in accordance with the Health Centre policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health Centre health & safety policy, the Health Centre health & safety manual, and the Health Centre infection control policy and published procedures. This will include:Using personal security systems within the workplace according to Health Centre guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks identifiedEquality and diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Health Centre procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/professional development:The post-holder will participate in any training programme implemented by the Health Centre as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workLead on areas of workQuality:The post-holder will strive to maintain quality within the Health Centre, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post-holder will:Apply Health Centre policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Job description
Person Specification
Qualifications
EssentialGCSE or equivalent grade A to C in English and Maths Qualified to NVQ level 2 in Health and Social CareDesirableQualified to NVQ level 3 EMIS trained knowledge of using MS office and email clients
Experience
Essential
Experience
of working within General PracticeDesirable
Experience
of dealing with IT issues in general practice
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Medical AdministratorMonday to Friday, 13:00-19:00Our large, modern Health Centre is looking for new members of the team.If you have
Experience
of a busy front-of-house reception, preferably in a General Practice; can deal with people in a calm and courteous manner, even when under pressure; are computer literate--preferably EMIS trained; and can deliver quality administrative services please apply.
Main duties of the job
Offer general assistance to the Health Centre teamUse medical computer systems, chiefly EMIS. Use IT systems as directed by the Health Centre, NHS e-mail, on-line training platforms, intranet, and other information technology as this develops.Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Health CentreFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. This will include the use of IT systems for effective communicationTo participate in the registration of new patients and the management of patients registration using various IT systemsEncouraging patients to use technology to access servicesParticipate in call and recall for patients making suitable appointmentsParticipating in training at Health Centre and network level
About us
We are a friendly and modern Health Centre providing comprehensive primary care services to 19,000 patients from diverse cultural backgrounds on two sites.The Health Centre is committed to building a team to deliver high quality services.
Details
Date posted
27 October 2025
Pay scheme
Other
Salary
£13.15 an hour
Contract
Fixed termDuration6 months
Working pattern
Part-time
Reference number
A3026-25-0Job location
s26 Palmers RoadLondonE2 0FA
Job description
Job responsibilities
Suttons Wharf Health CentreJOB TITLE: MEDICAL ADMINISTRATORREPORTS TO: RECEPTION SUPERVISOR, DEPUTY BUSINESS MANAGER
Job summary
:The purpose of the role is to:Offer general assistance to the Health Centre team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneUse medical computer systems, chiefly EMIS, as well as other IT systems as directed by the Health Centre, including NHS e-mail, on line training platforms, intranet, and other information technology as this develops.Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Health Centre including the provision of secretarial and clerical support to clinical staff and other members of the Health Centre teamFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. This will include the use of IT systems for effective communicationTo participate in the registration of new patients and the management of patients registration and the smooth running of the medical records system using various IT systemsEncouraging patients to use technology to access servicesParticipate in call and recall for patients making suitable appointmentsParticipating in training at the Health Centre and network levelDuties and responsibilities:The duties and responsibilities to be undertaken by members of the Health Centre administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/Operation Manager, dependent on current and evolving Health Centre workload and staffing levels:Opening up/locking-up of Health Centre premises and maintaining security in accordance with Health Centre protocolsMaintaining and monitoring the Health Centre appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional using the Health Centre proceduresProcessing and distributing incoming (and outgoing) mail and electronic dataTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with Health Centre guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with Health Centre proceduresPromoting a positive image of the Health Centre at all timesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersClearing and re-stock consulting rooms as requiredProviding clerical assistance to Health Centre staff as required including word/data processing, filing, photocopying and scanningProcessing e referrals as per Health Centre protocolOrdering, re-ordering and monitoring of stationery and other suppliesDealing with clinical wasteKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this
Job description
, the post-holder may have access to confidential information relating to patients and their carers, Health Centre staff and other healthcare workers. They may also have access to information relating to the Health Centre as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Health Centre may only be divulged to authorised persons in accordance with the Health Centre policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health Centre health & safety policy, the Health Centre health & safety manual, and the Health Centre infection control policy and published procedures. This will include:Using personal security systems within the workplace according to Health Centre guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks identifiedEquality and diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Health Centre procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/professional development:The post-holder will participate in any training programme implemented by the Health Centre as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workLead on areas of workQuality:The post-holder will strive to maintain quality within the Health Centre, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post-holder will:Apply Health Centre policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Job description
Person Specification
Qualifications
EssentialGCSE or equivalent grade A to C in English and Maths Qualified to NVQ level 2 in Health and Social CareDesirableQualified to NVQ level 3 EMIS trained knowledge of using MS office and email clients
Experience
Essential
Experience
of working within General PracticeDesirable
Experience
of dealing with IT issues in general practice
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Medical Administrator:
Click to view
To work as a Medical Administrator in the UK, you'll need a combination of educational qualifications, specific skills, and relevant experience. Here are the key skills and qualifications typically required:
Educational Qualifications:
- Relevant Degree or Qualification: While not mandatory, a degree in health administration, business administration, or a related field can be beneficial. Postgraduate qualifications in healthcare management or administration can also enhance your prospects.
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
2. Communication Skills: Strong verbal and written communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. IT Skills: Proficiency in healthcare management software, electronic health records (EHR), and standard office software (like Microsoft Office). Familiarity with databases and spreadsheets is also valuable.
4. Attention to Detail: Meticulous attention to detail to ensure accuracy in managing patient records, billing, and compliance with legal regulations.
5. Customer Service Orientation: Strong interpersonal skills to provide a welcoming environment for patients and handle their inquiries or concerns.
6. Problem-Solving Skills: Ability to assess situations, identify problems, and propose effective solutions, particularly in a healthcare setting.
7. Knowledge of Healthcare Regulations: Understanding of healthcare policies, laws, and ethical standards relevant to medical administration in the UK, such as GDPR for handling patient information.
8. Teamwork and Collaboration: Ability to work effectively as part of a team with healthcare professionals and administrative staff.
9. Financial Management Skills: Basic understanding of budgeting, billing, and invoicing, as well as managing costs in a healthcare setting.
10. Time Management: Efficiently managing your time to meet deadlines and handle the demands of a busy healthcare environment.
Experience:
- Relevant Work Experience: Experience in administrative roles within healthcare settings can be very advantageous. Internships, volunteer work, or part-time jobs in hospitals, clinics, or medical offices provide practical exposure.
Additional Qualifications:
- Professional Development: Consider certifications or courses related to healthcare management, such as those offered by organizations like the Institute of Healthcare Managers (IHM) or the NHS Leadership Academy.
Personal Attributes:
- Confidentiality and Discretion: Understanding the importance of patient confidentiality and handling sensitive information appropriately.
- Adaptability: Ability to adapt to the evolving healthcare landscape and any changes in regulations or systems.
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