Crisis Support Worker in Worcester inWorcester PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
It is anexciting time to join the Crisis Resolution Team as we embark on a new andinnovative way of delivering crisis care in Worcestershire.We are looking for a motivated and passionateindividual to join our Team. We are a dynamic and responsiveteam who strive to continuously develop and adapt to the needs of individuals,their families and carers in Worcestershire providing compassionate andtrauma-informed care when they are at their most vulnerable.The CrisisSupport Workers deliver a variety of care and support including bespoke crisisinterventions, telephone advice and signposting & face-to-face acute care.Shiftpattern consists of days and waking nights over a 7-day period including bankholidays, working 13 shifts over a 4-week period. The team is based inWorcester, but travel across the county may be required.Working inthe Crisis Resolution Team will bring you variation each shift and provideregular opportunities for internal and external training and development and wesupport and encourage career progression. We are flexible and supportive and supervision and reflective practice are prioritised to ensure thewellbeing of staff is at the centre.If thisrole interests you, get in touchPlease note the Trust will not routinely provide sponsorship to work forthis role. In addition to meet HomeOffice

Salary
threshold you must have the significant

Experience
to be offeredtop of the pay band AND work a minimum of 35.5 hours per week

Main duties of the job
Working for the Crisis Resolution Team means thatno two days are the same. The service we provide is critical to those in amental health crisis and helps enable specialist support from the onset.You will answer calls from individuals ortheir family members via our dedicated urgent mental health helpline, providingsupport, advice and signposting to those experiencing a mental health oremotional crisis.You will answer calls from a wide range ofprofessionals via our dedicated professional referral line, helping ensurepeople get the right support as soon as they need it.You will have the opportunity to support theclinical team members in conducting mental health assessments or providingbespoke crisis support to individuals, both over the phone and face-to-face.You will provide support to individuals whoare detained under section 136 and being cared for in our designated place ofsafety.Please note the Trust will not providesponsorship to work for this role, to apply you must have current right to workin the UK status.

About us
At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.What we offer;27 days leave plus bank holidays, increasing up to33 days with long serviceGenerous NHS pension and enhanced pay when you workunsocial hoursFlexible and agile working opportunitiesGreat maternity, paternity, and adoption supportWide range of supportive staff networksHealth and wellbeing opportunitiesIf you would like to know more, please visit ourwebsite.Sharingyour data -As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.

Details

Date posted
November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year pro rata for part time

Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
C9798-1811

Job location
sElgar Unit, Newtown HospitalNewtown RoadWorcesterWR5 1JG

Job description

Job responsibilities
For full

Details
of the duties and criteriafor the role please refer to the

Job description
and

Person Specification
attached.

Job description

Job responsibilities
For full

Job description
and

Person Specification
attached.

Person Specification
Additional CriteriaEssentialYou understand that we will not routinely provide sponsorship to work for this role.

Qualifications
EssentialRelevant Level 3 qualification (e.g., A-level, NVQ3) in Health or Social Care or Relevant Level 2 qualification (e.g., GCSE, NVQ2) in Health or Social care and will be expected to undertake the relevant level 3 qualification on appointment to post.Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.I understand that I will be asked to provide original certificates to verify my

Qualifications
at point of offer.

Experience
EssentialManual handling of patients.

Experience
of working in a health or social care related environment.

Experience
of working with patients/service users with mental health needs.

Qualifications
at point of offer.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details