Health Care Support Worker in Leicester inLeicester PUBLISHED TUE 11 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year Per annum
PERMANENT
NO SPONSORSHIP
Job description
Job summary
Under the supervision of a registered nurse, participate in the development and maintenance of high quality patient care through involvement in the assessment, planning, implementation, and evaluation of patient care.This role requires an individual with the proven ability to provide patient care services to set standards within clinical areas. There is a need for awareness of both security and patient/client issues.
Main duties of the job
Participate as a member of the nursing team in delivery, monitoring and evaluating individual evidence based care/treatment plans, Health Promotion initiatives, Risk Issues, and collaborate with other disciplines as required. Maintaining patient/client confidentiality.Ward representative and link at organisational improvement forums.Demonstrate an understanding of and support the principles of advocacy.Assist in maintaining general and specific patient observations under the supervision of registered nursing staff. Maintaining strict confidentiality of patient information at all times.Support registered nursing staff recording all relevant information countersigned by a registered nurse.Demonstrate an understanding of the responsibilities in relation to patient's property and valuables, respecting cultural values.Always act in a manner as to promote and safeguard the interests and wellbeing of patients.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
186-1324-25-FS
Job location
sArnold LodgeCordelia CloseLeicesterLE5 0LE
Job description
Job responsibilities
Actively promote a responsible caring attitude at all times, treating all patients with dignity and respect including awareness and understanding of issues surrounding equality and diversity.To co facilitate therapeutic and ward-based groups and diversional activities as directed by senior nurse / Nurse in charge / lead facilitators.Participate in the escorting of patients as per hospital procedure.To carry out procedural and physical security checks as per local procedure and to report relevant findings to nurse in charge.Be involved in the induction support and supervision of Healthcare Support Workers.Providing, documenting, and receiving information which requires tact or persuasive skills.Maintain patient confidentiality, professional boundaries and actively promote positive role modelling.Ensure own documentation is clear and accurate in content and has been countersigned by registered nursing staff.Refer questions from patients and visitors to the nurse in charge on specific issues relating to patients conditions of treatment.To participate in appropriate training courses or updates in accordance with mandatory requirements and/or individual Personal Development plans.Attendance as required on designated courses.Personal Development targets are metPlease note that this post does not meet the pay level required for a Skilled worker visa.Successful applicants with no prior NHS
Experience
would normally be placed at the bottom of the band in line with Agenda for Change. This
Salary
is below the minimum
Salary
required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://jobsincare.com/job/jnsAUJk1XlI note applicants will be required to pay for their DBS check. Costs are deducted from
Salary
following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your
Salary
over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Job description
Salary
is below the minimum
Person Specification
Physical HealthEssentialPhysically able to undertake training in physical interventions.Has the physical ability to undertake the full range of duties as required.
Qualifications
EssentialNVQ Level 3 in care or able to demonstrate possession of equivalent
Experience
/ training.
Experience
Essential
Experience
of working in a healthcare setting.
Experience
of working with patients who display challenging behaviour.DesirablePrevious
Experience
of working in a Forensic environment.TrainingEssentialEvidence of training and
Experience
in delivery of therapeutic and/or diversional interventions.KnowledgeEssentialUnderstanding of Arnold Lodge and mental health conditions.SkillsEssentialGood verbal / written communication skills.Ability to work as part of a team and induct / supervise junior staff.Diplomatic, caring & sympathetic. Ability to be flexible.Good observation skills with the ability to verbalise observations of incidents, events, and behaviours, in an accurate and timely manner.Committed to user involvement.Standard keyboard skillsDesirablePositive attitude and evidence of ability to encourage interests in patients.
Contract
ual RequirementsEssentialShift Working. 24-hour rotational systems.Ability to work to meet the needs of the service.Desirable
Experience
of shift
Working pattern
s.
Experience
/ training.
Experience
Essential
Experience
of shift
Working pattern
s.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Under the supervision of a registered nurse, participate in the development and maintenance of high quality patient care through involvement in the assessment, planning, implementation, and evaluation of patient care.This role requires an individual with the proven ability to provide patient care services to set standards within clinical areas. There is a need for awareness of both security and patient/client issues.
Main duties of the job
Participate as a member of the nursing team in delivery, monitoring and evaluating individual evidence based care/treatment plans, Health Promotion initiatives, Risk Issues, and collaborate with other disciplines as required. Maintaining patient/client confidentiality.Ward representative and link at organisational improvement forums.Demonstrate an understanding of and support the principles of advocacy.Assist in maintaining general and specific patient observations under the supervision of registered nursing staff. Maintaining strict confidentiality of patient information at all times.Support registered nursing staff recording all relevant information countersigned by a registered nurse.Demonstrate an understanding of the responsibilities in relation to patient's property and valuables, respecting cultural values.Always act in a manner as to promote and safeguard the interests and wellbeing of patients.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
186-1324-25-FS
Job location
sArnold LodgeCordelia CloseLeicesterLE5 0LE
Job description
Job responsibilities
Actively promote a responsible caring attitude at all times, treating all patients with dignity and respect including awareness and understanding of issues surrounding equality and diversity.To co facilitate therapeutic and ward-based groups and diversional activities as directed by senior nurse / Nurse in charge / lead facilitators.Participate in the escorting of patients as per hospital procedure.To carry out procedural and physical security checks as per local procedure and to report relevant findings to nurse in charge.Be involved in the induction support and supervision of Healthcare Support Workers.Providing, documenting, and receiving information which requires tact or persuasive skills.Maintain patient confidentiality, professional boundaries and actively promote positive role modelling.Ensure own documentation is clear and accurate in content and has been countersigned by registered nursing staff.Refer questions from patients and visitors to the nurse in charge on specific issues relating to patients conditions of treatment.To participate in appropriate training courses or updates in accordance with mandatory requirements and/or individual Personal Development plans.Attendance as required on designated courses.Personal Development targets are metPlease note that this post does not meet the pay level required for a Skilled worker visa.Successful applicants with no prior NHS
Experience
would normally be placed at the bottom of the band in line with Agenda for Change. This
Salary
is below the minimum
Salary
required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://jobsincare.com/job/jnsAUJk1XlI note applicants will be required to pay for their DBS check. Costs are deducted from
Salary
following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your
Salary
over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Job description
Salary
is below the minimum
Person Specification
Physical HealthEssentialPhysically able to undertake training in physical interventions.Has the physical ability to undertake the full range of duties as required.
Qualifications
EssentialNVQ Level 3 in care or able to demonstrate possession of equivalent
Experience
/ training.
Experience
Essential
Experience
of working in a healthcare setting.
Experience
of working with patients who display challenging behaviour.DesirablePrevious
Experience
of working in a Forensic environment.TrainingEssentialEvidence of training and
Experience
in delivery of therapeutic and/or diversional interventions.KnowledgeEssentialUnderstanding of Arnold Lodge and mental health conditions.SkillsEssentialGood verbal / written communication skills.Ability to work as part of a team and induct / supervise junior staff.Diplomatic, caring & sympathetic. Ability to be flexible.Good observation skills with the ability to verbalise observations of incidents, events, and behaviours, in an accurate and timely manner.Committed to user involvement.Standard keyboard skillsDesirablePositive attitude and evidence of ability to encourage interests in patients.
Contract
ual RequirementsEssentialShift Working. 24-hour rotational systems.Ability to work to meet the needs of the service.Desirable
Experience
of shift
Working pattern
s.
Experience
/ training.
Experience
Essential
Experience
of shift
Working pattern
s.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Health Care Support Worker:
Click to view
To work as a Health Care Support Worker (HCSW) in the UK, you need a combination of interpersonal, practical, and administrative skills. Specific requirements may vary depending on the setting (e.g., hospitals, community care, residential homes), but generally, the following skills and qualities are important:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, families, and other healthcare professionals.
- Active listening and clear verbal/written communication.
2. Empathy and Compassion:
- Understanding and sensitivity to the needs and feelings of patients.
- Ability to provide emotional support and encouragement.
3. Personal Care Skills:
- Experience or ability to assist patients with daily activities such as bathing, dressing, eating, and mobility.
- Understanding of infection control and hygiene standards.
4. Teamwork:
- Ability to work collaboratively with healthcare teams and follow directions from nurses and other professionals.
5. Observation Skills:
- Keen observational skills to recognize changes in patients' conditions and report them accurately.
6. Organizational Skills:
- Ability to manage time effectively, prioritize tasks, and maintain records.
7. Problem-Solving Skills:
- Ability to think critically and adapt to changing situations or patient needs.
8. Technical Skills:
- Familiarity with healthcare technology and equipment, such as monitoring devices or electronic health records.
Qualifications:
- Educational Background: While formal qualifications may not always be necessary, GCSEs in English, mathematics, and science can be beneficial.
- Training and Certification: Completing relevant training courses or certifications (e.g., Care Certificate) can enhance your employability.
- Experience: Previous experience in care settings, whether voluntary or paid, can be advantageous.
Personal Qualities:
- Patience and Resilience: Ability to remain calm in stressful situations and manage the demands of the role.
- Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.
- Respect for Diversity: Understanding and valuing the diverse backgrounds and needs of patients and colleagues.
Continuous Professional Development:
Engaging in continuous training and development can help you keep up with best practices and improve your skill set. Many employers offer further training and opportunities for career progression.
inLeicester
52.63361426986729 -1.1334620331368754 Leicester 
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