Care Navigator - GP Surgery in Cambridge inCambridge PUBLISHED FRI 31 OCT 2025 Jump to job information section

Job summary
To greetand assist patients in accessing the appropriate service or relevant healthcareprofessional in a courteous, efficient and effective wayToprovide general administrative assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephoneTo play akey role in the continued development of MMP, working closely with the practiceteam in implementing systems aligned to the practices values and purpose.

Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits, ensuring careful recording of all relevant

Details
and where necessary refer to Duty Doctor.Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.Ensure that all new patients are registered onto the computer system promptly and accuratelyEnter patient information on to the computer as requiredPatient notes and correspondenceEnsure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

About us
MonkfieldMedical Practice (MMP) has a patient population of 14000 and is led by 3 Partnersand their multidisciplinary team who work together within a close team, supportingeach other to provide safe, high quality, sustainable healthcare to Cambourne.ORGANISATIONALPURPOSE:Todeliver first class healthcare which is competent, timely, proactive,empowering, demonstrable, and evidence based.To actively encourage partnership working and investment in people,whilst ensuring financial viability for the future

Details

Date posted
31 October 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A1478-25-0005

Job location
sSackville WayGreat CambourneCambridgeCB23 6HL

Job description

Job responsibilities
ORGANISATIONAL PURPOSETo deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the futureJOB PURPOSETo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective wayTo provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneTo play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.KEY RESPONSIBILITIES:Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits, ensuring careful recording of all relevant

Details
and where necessary refer to Duty Doctor.Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.Ensure that all new patients are registered onto the computer system promptly and accuratelyEnter patient information on to the computer as required.Patient notes and correspondenceEnsure records are kept in good repair with all necessary information on the outside cover clearly visible

Job description

Person Specification

Qualifications
EssentialGCSE grade A to C in English and Maths

Experience
Essential

Experience
of working on a confidential basis in a reception / office environmentWorking with and within a diverse community

Experience
of problem solving when individuals are upset, confused or angry.

Experience
in using MS Packages and databasesDesirableTo have worked within a practice and/ or health service setting

Experience
in using GP Software e.g. SystmOneSkillsEssentialExcellent CommunicationProblem Solving abilityAbility to remain calm, polite and professional under pressureAbility to accurately receive, record and relay information both verbally and in writing through production of documentation and data entryAbility to store and retrieve files from numerical, alphabetical and computerised filingAbility to manage high volumes and multi taskAbility to work sportively as part of a teamUnderstanding of the importance of patient confidentiality and theconsequences of breaking confidentialityOpenness to explore alternative working practicesUnderstanding team development and team workingPassionate about Customer ServiceExcellent time managementFlexibility within job role and ability to adaptDesirableKnowledge of local community and understanding of a multicultural,racially diverse population

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

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