Care navigator in Liverpool inLiverpool PUBLISHED WED 12 NOV 2025 Jump to job information section

Job summary
We are a friendly, forward-thinking GP practice serving a diverse patient population of approximately 9,200. Our dedicated team works hard to deliver high-quality, patient-centred care. We are now seeking an enthusiastic and adaptableMedical Receptionist / Care Navigatorto join our supportive administrative team.We are looking for someone who is:Friendly, patient-focused, and able to work well under pressureHighly organised, with good attention to detailA team player with strong communication skillsAdaptable to change and willing to learnDesirable:

Experience
working in a GP practice or healthcare settingKnowledge of EMIS Web clinical system

Main duties of the job
As a key member of our front-of-house team, you will be the first point of contact for our patients both in person and over the phone. You will play an important role in supporting patients to access the right care at the right time, helping the practice meet its clinical and administrative objectives.Key responsibilities include (but are not limited to):Answering telephone and face-to-face patient queries efficiently and professionallyManaging appointment bookings and signposting patients to appropriate servicesAssisting in meeting QOF and other practice targetsProcessing prescription requestsRegistering new patients and updating records accuratelyCoding and filing medical correspondenceSupporting clinicians and the wider practice team with administrative duties

About us
Woolton House is a well-established GP surgery providing a full range of primary care services to our local community. We pride ourselves on our friendly and supportive team culture and our commitment to delivering high-quality, patient-centred care. our practice consists of 5 partner GP's3 Salaried GP's 1 ANP2 Practice nurses1 HCAwe also have a supportive team through our PCN network which consists of physiotherapists and social prescribers.

Details

Date posted
12 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£12.75 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A2244-25-0000

Job location
s4 Woolton StreetWooltonLiverpoolL25 5JA

Job description

Job responsibilities
Key Responsibilities and DutiesReception and Front DeskProvide a welcoming and professional reception service for patients and visitors.Deal with incoming telephone calls promptly and efficiently.Manage appointment bookings, cancellations, and queries using the EMIS Web system (training provided).Respond to patient queries and requests, signposting to appropriate services where necessary.Ensure that patients are navigated effectively to the correct clinician or external service.Handle patient complaints or concerns courteously and refer to senior staff as appropriate.Administration and Record ManagementRegister new patients and update existing patient records accurately.Process repeat prescription requests following practice protocols.Open, scan, code, and distribute clinical correspondence accurately and in a timely manner.Support the achievement of QOF, IIF, and other

Contract
ual or quality targets through accurate data entry and administrative support.Maintain and manage recall systems, ensuring timely follow-up of patient reviews and investigations.Assist with the management of practice email accounts, referrals, and other administrative inboxes.Teamwork and CommunicationWork collaboratively with all members of the practice team to ensure effective patient service delivery.Communicate effectively with patients, colleagues, and external agencies in a professional and confidential manner.Attend team meetings, training sessions, and appraisals as required.Contribute to the continuous improvement of reception and administrative processes.Confidentiality and Information GovernanceMaintain strict confidentiality of all patient and practice information at all times.Adhere to data protection and information governance policies and procedures.Handle all information securely and in accordance with GDPR requirements.Health and SafetyComply with practice health and safety policies and report any potential risks or incidents.Assist in maintaining a clean, safe, and tidy reception and waiting area.Follow infection prevention and control guidelines.Training and DevelopmentParticipate in mandatory and role-specific training as required.Undertake ongoing professional development and contribute to annual appraisal and review processes.Other ResponsibilitiesProvide cover for colleagues during periods of absence or peak workload.Undertake any additional duties as reasonably requested by the Practice Manager or Partners to meet the needs of the service.

Job description

Person Specification

Experience
EssentialFriendly, approachable, and patient-focusedReliable and punctualFlexible approach to working hours and practice needsTeam player with a positive attitudeAbility to work independently and use initiativeWillingness to learn and adapt to changeAble to work 22.5 hours per week across three daysMust be available to work Monday and Friday each week (third day variable according to practice needs)Commitment to maintaining patient confidentiality at all timesWillingness to provide additional cover for colleagues during absences when possibleAbility to maintain professionalism and empathy when dealing with patientsDesirable

Experience
of working in a busy office, reception, or customer service environment

Experience
using computers and administrative systems

Experience
dealing with the public face-to-face and over the telephonePrevious

Experience
working in a GP practice or healthcare setting

Experience
using EMIS Web clinical system applicationsPrevious

Experience
working in a GP practice or healthcare settingKnowledge of primary care processes and servicesAwareness of QOF, IIF, and NHS targetsKnowledge of local healthcare and community services

Person Specification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details