Operations Coordinator and Clinical Governance Manager in Coventry inCoventry PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
This is a key leadership role responsible for the planning,facilitation, delivery, and monitoring of all Administrative Services acrossthe GP Surgery. The post-holder will be the surgery's designated lead for ClinicalGovernance & Information, and CQC Registered Manager, ensuring the quality andsafety of all healthcare services delivered.The Operations and Governance Manager will work in acomplementary partnership with the Clinical Services Co-ordinator and reportdirectly to the Senior Management Team, comprising the Senior Partner and thePractice Manager.

Main duties of the job
Key Responsibilities1. Clinical Governance and Quality Assurance2. Administrative Operations Management3.Human Resources and Leadership4. Technology and Innovation Lead - AI Reception Project

About us
Holbrooks Health team is a friendly, busy andforward-thinking NHS GP Surgery committed to providing the highest standard ofpatient care. We are a teaching practice, serving a diverse patient populationof over 12000 patients scattered across Coventry. We value teamwork,innovation, and continuous improvement, and are seeking an

Experience
d CQCregistered manager to join our senior team.

Details

Date posted
November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
AJob location
s71 – 77 Wheelwright LaneHolbrooksCoventryWest MidlandsCV6 4HN

Job description

Job responsibilities
Key Responsibilities1. Clinical Governance and Quality AssuranceTake first and foremost responsibility within the organisation for ensuring the quality and safetyof healthcare services provided to patients.Plan, implement, and manage the surgery's Clinical Governanceframework, policies, and procedures.Oversee all processes related to CQC complianceand ensure all regulatory requirements are met and maintained.Oversee the management of significant events, patient complaints, and risk assessments, ensuring outcomes and actions are implemented effectively across all teams.Coordinate and facilitate clinical and non-clinical audits such as QOF, PCN DES to drive continuous improvement in service delivery.2. Administrative Operations ManagementPlan, facilitate delivery, and monitor the progress of all Administrative Services, ensuring efficiency and effectiveness.Ensure the smooth day-to-day running of all operations and establish a co-ordinated approachacross all in-house administrative and non-clinical teams.Line manage the IT Lead, who currently oversees effective management of the practice premises, equipment, and IT systems, ensuring they meet operational needs.Work collaboratively with the Clinical Services Co-ordinator to ensure seamless integration between clinical and administrative pathways to deliver the highest patient care.Manage the inbox of the senior partner with a view to

Address
ing the tasks within.3. Human Resources and LeadershipConduct annual staff appraisals process for all non-clinical staff, excluding the Clinical Services Co-ordinator.Oversee the IT Leads activities such as identification, training and development needs for administrative teams and ensure mandatory and role-specific training is completed.Provide leadership, guidance, and support to administrative team leaders such as the IT lead, fostering a positive and high-performing work environment.4. Technology and Innovation Lead (AI Reception Project)The post holder will play a key, proactive role in the practice's current strategic initiative to implement an AI Reception model. This innovative technology aims to answer every patient call instantly, eliminating telephone queues, thereby significantly improving patient satisfaction and operational flow.Key duties in this area will include:Proactive Contribution: Working closely with the Senior Management Team and support the Clinical Services Co-ordinatorto plan, prepare for, and support the successful rollout of the AI Reception system.Monitoring and Reporting: Contributing to the monitoring of key performance indicators (KPIs) related to the AI system, such as call handling times, patient satisfaction scores, and the impact on overall operational efficiency and cost reduction.Reporting and AccountabilityReports To: Senior Management Team (Senior Partner and Practice Manager).Works Closely With:Clinical Services Co-ordinator.Terms and Conditions

Salary
: Dependent on

Experience
Hours: Full-Time, 37.5 hrs per weekAnnual Leave: pro-rota, 20 days, excluding bank holidaysNHS Pension: Included.Benefits: NHS

Salary
Sacrifice Scheme (Car)We look forward to welcoming a dynamic and dedicated manager to our team!

Job description

Salary
: Dependent on

Person Specification

Experience
EssentialCurrent or recent

Experience
of working as a CQC registered manager in a NHS setting e.g., GP Practice, Care Home, or similar healthcare environment.DesirableDemonstrable

Experience
in developing, implementing, and monitoring Clinical Governance and or Quality Improvement frameworks, QOF, PCN DES, or equivalent.Proven track record of managing and leading diverse operational and administrative teams.

Qualifications
EssentialExcellent understanding of NHS structure, policies, and the challenges facing Primary Care.Indepth knowledge of CQC regulatory requirements and best practice in clinical safety and risk management.Exceptional organisational, planning, and problem-solving skills.Strong interpersonal and communication skills, with the ability to influence and engage staff at all levels.Desirable- Clinical background

Person Specification

Experience
EssentialCurrent or recent

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details