Service Desk Assistant in Carlisle inCarlisle PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
Looking to start or grow your IT career within the NHS?Do you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare?North Cumbria Integrated Care NHS Foundation Trust is seeking a motivatedIT Service Desk Assistantto join our team based inCarlisle. This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with the deployment of a new software system.Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours.Please note:occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service needs.

Main duties of the job
You will be the first point of contact for staff with IT related issues and questions , you will provide both advice and basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the role holder will be required to carry out various administrative functions undertaken by the team.The ideal candidate will be well organised, have an analytical approach to problem solving and will have excellent communication skills (both written and verbal). Customer service

Experience
is essential as is an enthusiasm for IT related work. The desire to learn and the ability to maintain high levels of performance whilst working in what can be a high pressure environment.Although not essential a knowledge of ITIL, Microsoft Windows, Office and Active Directory would be advantageous, however appropriate training will be provided. You must have a flexible approach to your work whilst at the same time being methodical in your approach. You should also be capable of working as a member of a team with the commitment to provide an efficient and effective service.

About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':Being a clinically led organisationQuality and safety at the heart of our TrustA positive patient

Experience
every timeA great place to workManaging our money wellAs an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2. All staff are expected to support sustainability.

Details

Date posted
November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year Per Annum Pro Rata

Contract
Fixed termDuration18 months

Working pattern
Full-time

Reference number
262-A-25-7571768

Job location
sMaglona HouseCarlisleCA3 0HA

Job description

Job responsibilities
Please see attached

Job description
and

Person Specification
for further information regarding the role and the essential and desirable criteria required to be met by applicants.Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI

Salary
threshold is not met or if the occupation is not included in the updated Immigration

Salary
List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.Disclosure and Barring Service:This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.The cost of the DBS must be met by the successful candidate(s) through

Salary
deduction. DBS charges are as followsif applicable to the post:Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from

Salary
over a 4 month period or a one-off payment.Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from

Salary
over a 4 month period or a one-off payment.NCIC can offer successful future employees the following benefits:27-day holiday scheme rising to 33 after 10 yearsFlexible working SchemeNHS Discounts*

Salary
Sacrifice schemes including lease cars and Cycle to Work*Excellent opportunities for development*Competitive NHS Pension schemeVivup is a free, confidential counselling and information service to assist with personal or work-related problems*Subject to eligibilityImportant InformationPlease ensure that you document evidence of meeting all the essential criteria in the supporting information.If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description

Job responsibilities
Please see attached

Job description
and

Person Specification

Qualifications
EssentialoGCSE (or similar) in Maths and English or equivalent occupational / professional knowledgeDesirableoQualification in IT related subjectsoITIL v3 FoundationoService Desk Institute (SDI) AnalystKnowledge and

Experience
EssentialoWindows 10 and aboveoMS Office 2and aboveoSupporting end user devices in a distributed environmentoIT Service Desk or customer serviceoTroubleshooting IT / Technical faultsDesirableoNHS IT systems and requirementsSkills and AptitudesEssentialoExcellent customer service skillsoExcellent interpersonal skillsoExcellent planning and time-management skillsoExcellent verbal/written communication skillsOther requirementsEssentialoWilling to work different shift patterns and/or extended hoursoWilling to participate in an out-of-hours IT on-call serviceoWilling to work in a flexible and dynamic manneroMust be able to travel independently of public transportoPleasant dispositionoEnthusiastic and highly motivated

Person Specification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details