Band 4 Complex Discharge Coordinator in Birmingham inBirmingham PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
We are seeking an

Experience
d and motivated Complex Discharge Coordinator to join our dynamic team on a 6-month secondment. This role is pivotal in supporting safe, timely, and person-centred discharges for patients with complex needs across our hospital sites.The post holder will be based primarily at Heartlands Hospital, with regular cross-site working at Solihull Hospital, and occasional support required at Queen Elizabeth and Good Hope Hospitals to ensure continuity of service.As part of a 7-day service, you will work a flexible rota including weekends and bank holidays, ensuring effective discharge planning and coordination between clinical teams, patients, families, and community partners.7 day working including weekends and bank holidays - Service cover from 8am to 6pm

Main duties of the job
The post holder will have dedicated wards and be responsible for the tracking and progressing of individual delayed discharges in specific areas, whether Health or Social care responsibility. This includes maintaining accurate computerised and manual records, inputting data onto the Trust's computer systems, responding to and producing information requests and ensuring that all patient records are kept up to date with any

Details
relevant to the patient's discharge pathway.The post holder is the first point of contact within the Complex Discharge Hub and in conjunction with the wider Complex Discharge Hub Team, actively contributes towards the achievement of department and directorate KPI's (Key Performance Indicators).The post holder will assist the Team Leader, Group Manager, Operations Manager and Clinical Leads of the Hubs in gathering, collating and analysing data. This may include issuing notices in line with legislationThe post holder is responsible for liaising and communicating with other members of the Complex Discharge Hub to ensure they receive regular updates throughout the dayThe post holder will be required to support the escalation arrangements for delayed patients. Deputise as appropriate for the Team Leader, and contribute to the escalation meetings. Work will include providing progress reports and data, using Department/Trust systems and relaying feedback for members not in attendance.

About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted
November 2025

Pay scheme
Agenda for changeBandBand 4

Salary
£27,485 to £30,162 a year

Contract
Fixed termDuration6 months

Working pattern
Full-time, Flexible working

Reference number
304-9Job location
sHeartlands HospitalBordesley Green EBirminghamWest MidlandsB9 5SS

Job description

Job responsibilities
Please note for a specific detailed

Job description
for this vacancy please see attached

Job description
.

Job description

Job description
.

Person Specification

Qualifications
Essential* Good general education with at least 5 GCSE or equivalent in English at grade C or above.* ECDL.NVQ level 3 in Business Administration or Customer Care or Equivalent

Experience
Essential*

Experience
of using a full range of IT/Patient administration systems*

Experience
dealing with customer complaints and customer care.* The ability to prioritize tasks effectively without direct supervision.* Ability to effectively use Microsoft Excel, Word and PowerPoint to an advanced level* Knowledge of confidentiality and data protection principles* Knowledge of the legislation and guidelines underpinning discharges from an acute setting, including a Standard working knowledge of* The Data Protection Act (2Desirable* Significant

Experience
of an administration role in a health or social care setting*

Experience
of working within a multidisciplinary team*

Experience
of in-patient pathways to discharge*

Experience
in a supervisory role is desirable.* Knowledge of NHS service provision including the pathway of care* Knowledge of healthcare and local authority administrative systems and processes* Understanding of medical terminology (basic level)* Intermediate Care referral process

Person Specification

Experience
Essential*

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details