Care Navigator in South Croydon inSouth Croydon PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
Care Navigator/Receptionist/Administrator-30 Hours per Week (can be flexible)We are currently seeking areliable and flexible individual to join our team as a Care Navigator/Receptionist/Administrator.About the RoleThis position offers a varied working week, combining reception duties with administrative support. The role includes:Reception Shifts: One or two shifts per week (these could be 8am2pm or 2pm8pm), plus cover for holidays and sicknessas needed.Administrative Tasks:Providing admin support to the triage/duty doctor.Answering patient queries.Booking appointments.Making referrals.Scanning documents and opening post.General administrative duties as required.

Main duties of the job
What Were Looking ForThis role would suit someone who:Is adaptableand comfortable with a fluid schedule.Can beavailable to cover reception shifts at short notice.Has strong written and verbal communication and organisational skills.Enjoys working in a team-oriented environment.

About us
Parkside Group Practice is based inSouth Croydon, with a list size of 14,500 patients. The team consists of 4partners, 7 salaried GPs, 3 Pharmacists, 1 Paramedic, 3 nurses and aadministration team of 18 including a Business Manager and 2 Operations managers.

Details

Date posted
05 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time, Flexible working

Reference number
A3112-25-0004

Job location
s27 Wyche GroveSouth CroydonSurreyCR2 6EX

Job description

Job responsibilities
Receive, assist anddirect patients in accessing the appropriate service or healthcare professionalin a courteous, efficient and effective way.Provide general assistance to the Practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone.Please refer to full

Job description
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Job description

Job description
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Person Specification

Experience
EssentialPrevious

Experience
in dealing with the publicReception

Experience
DesirablePrevious work

Experience
at a GP PracticeQualities / AttributesEssentialAbility to organise workload priorities.Ability to use own judgement and initiative when dealing with problems and enquiries.Good verbal and oral communication skills.Excellent telephone manner.Ability to communicate positively with patients and all members of the practice team and outside organisations.Ability to recognise, accept and adhere to the need for strict confidentiality.Good knowledge of English language and grammar.Ability to work independently, but also as a team member .Flexible and adaptable.Full driving licence.

Qualifications
EssentialO level /GSCE Level

Qualifications
in English & Maths or equivalentA demonstrable commitment to professional developmentDesirableA recognised IT qualificationKnowledge and SkillsEssentialGood computer skills, Microsoft Word and Excel.Excellent interpersonal and communication skills.Desirable

Experience
of the EMIS Web System.Knowledge of DOCMAN.

Person Specification

Experience
EssentialPrevious

Experience
DesirablePrevious work

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details