Apprentice Waiting List Coordinator in Norwich inNorwich PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
14 month Fixed Term

Contract
- ApprenticeshipWe welcome applications from individuals wishing to become an Apprentice and gain

Experience
in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work

Experience
and a recognised apprenticeship qualification.You will be enrolled with a local education provider and will be required to complete your Level 3 Business Administrator Apprenticeship Standard qualification within the duration of the placement.Rheumatology is very excited to have the opportunity to advertise for an apprentice waiting list coordinator and we want to hear from YOU!Who are we?The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard-working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi-disciplinary team to strive for excellence in patient care.We would love for you to join us. You are the future of the NNUH. What are you waiting for? - apply now!

Main duties of the job
You will be expected to have excellent communication and organisational skills. You will have the ability to manage and prioritise workloads accordingly, as well as work as part of the wider team. A high level of attention to detail and accuracy and an understanding of patient confidentiality is essential.As post holder you will provide waiting list management for the Rheumatology Directorate. This role relies on close working relationships between consultants, secretaries, departmental staff, patients, Rheumatology Day Unit and general practitioners.You will ensure that all waiting lists within Rheumatology are maintained accurately, observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.Please view the attached

Job description
for full

Details
of the post, and make sure to refer to the job specification when submitting your application

About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.We can offer you the full range of NHS benefits/discounts and in addition:Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer room at NNUH Colney Lane siteDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH Colney Lane siteFree 24-hours confidential counselling supportOn-site Nursery at NNUH Colney LaneOn-site cafes offering staff discounts at NNUH Colney LaneSupport in career developmentFlexible staff bank

Salary
Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted
04 November 2025

Pay scheme
Other

Salary
£14,722 a year per annum

Contract
ApprenticeshipDuration14 months

Working pattern
Full-time

Reference number
234-25-H0937

Job location
sNorfolk & Norwich University HospitalColney LaneNorwichNR4 7UY

Job description

Job responsibilities
Eligibility CriteriaAll applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications
and Skills Required: Good general standard of education 4 GCSEs at Grade C/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skillsTo support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.Undertake responsibility for Rheumatology waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT SystemsTo have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentialityGood working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.To implement booked admission protocols and procedures for Rheumatology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.To oversee daily admission lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.Close liaison with the medical secretarial staff to ensure accurate updating of information.Compile the departmental admission lists and assign patient confirmation times.Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.To verify and record all patients

Details
on the patient management system in use within the unit (including waiting list card

Details
) as requiredEnsure all urgent referrals are dealt with in accordance with Patient Access policyPlease see the attached

Job description
for full

Details
.Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Job description

Job description
for full

Person Specification

Qualifications
Essential4 GCSEs at C/3 or above (ideally to include Maths and English)

Experience
Desirable

Experience
of working in a teamSkillsEssentialExcellent Communication & Organisational SkillsGood IT Skills (Microsoft Office)Attitude, aptitudeEssentialEffective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and ExcellenceDemonstrates understanding and commitment to Equality, Diversity, and Inclusion

Person Specification

Experience
Desirable

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details