Patient Administrator in Braintree inBraintree PUBLISHED THU 30 OCT 2025 Jump to job information section
InHealth Group r35rfY0N
Job description
Four‑day working week (full‑time) with 8am–6pm shifts — predictable days off to help balance childcare or caring responsibilities; weekend duties are on a fair rota.
Permanent role with InHealth, the UK’s largest specialist diagnostic provider — stable employer working closely with the NHS and a 97% patient satisfaction rate.
Salary £23,809–£25,500 a year — clear, reliable pay for an administrative healthcare role.
Patient‑facing administrative role at Braintree Community Hospital — work alongside clinicians in a respected position, ideal for returners or experienced carers.
Varied duties (appointments, imaging distribution, invoicing, month‑end) — develop transferable IT, admin and finance skills to boost your CV.
DBS‑checked post within a people‑focused team — a trusted community role that suits candidates who value safeguarding and continuity of care.
Job summary
We are looking for a Patient Administrator to join our Endoscopy team on a full time basis, at our Endoscopy unit in Braintree.As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway.Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.This role involves working 4 days a week from 8 AM to 6 PM, with flexibility needed from Monday to Sunday. Weekend shifts are scheduled on a rota to keep things fair and flexible
Main duties of the job
What you will do:Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateEnsuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments systemTracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and
Contract
ual performance indicatorsAssisting in the completion of month end administrative procedures for the management teamEnsuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptlyAbout you:
Experience
d working in a customer or patient focused environmentConfident using Microsoft packages and other IT systemsStrong communication skills, both written and verbalThe ability to work independently and as part of a multi skilled team
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.Our mission is to provide high-quality services within local communities to over 7 million patients by 2. We are committed to ensuring that patients receive a positive
Experience
, maintaining a 97% patient satisfaction rate.
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£23,809 to £25,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
4113-1
Job location
sBraintree Community HospitalChadwick DriveBraintreeEssexCM7 2AL
Job description
Job responsibilities
We are looking for a Patient Administrator to join our Endoscopy team on a full time basis, at our Endoscopy unit inBraintree. As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.This role involves working 4 days a week from 8 AM to 6 PM, with flexibility needed from Monday to Sunday. Weekend shifts are scheduled on a rota to keep things fair and flexibleWhat you will do:Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateEnsuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments systemTracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and
Job description
Person Specification
Qualifications
Essential.Desirable.
Experience
Essential.Desirable.Additional CriteriaEssential.Desirable.
Person Specification
Qualifications
Essential.Desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We are looking for a Patient Administrator to join our Endoscopy team on a full time basis, at our Endoscopy unit in Braintree.As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway.Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.This role involves working 4 days a week from 8 AM to 6 PM, with flexibility needed from Monday to Sunday. Weekend shifts are scheduled on a rota to keep things fair and flexible
Main duties of the job
What you will do:Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateEnsuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments systemTracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and
Contract
ual performance indicatorsAssisting in the completion of month end administrative procedures for the management teamEnsuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptlyAbout you:
Experience
d working in a customer or patient focused environmentConfident using Microsoft packages and other IT systemsStrong communication skills, both written and verbalThe ability to work independently and as part of a multi skilled team
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.Our mission is to provide high-quality services within local communities to over 7 million patients by 2. We are committed to ensuring that patients receive a positive
Experience
, maintaining a 97% patient satisfaction rate.
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£23,809 to £25,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
4113-1
Job location
sBraintree Community HospitalChadwick DriveBraintreeEssexCM7 2AL
Job description
Job responsibilities
We are looking for a Patient Administrator to join our Endoscopy team on a full time basis, at our Endoscopy unit inBraintree. As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.This role involves working 4 days a week from 8 AM to 6 PM, with flexibility needed from Monday to Sunday. Weekend shifts are scheduled on a rota to keep things fair and flexibleWhat you will do:Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateEnsuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments systemTracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and
Job description
Person Specification
Qualifications
Essential.Desirable.
Experience
Essential.Desirable.Additional CriteriaEssential.Desirable.
Person Specification
Qualifications
Essential.Desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Four‑day working week (full‑time) with 8am–6pm shifts — predictable days off to help balance childcare or caring responsibilities; weekend duties are on a fair rota.
Permanent role with InHealth, the UK’s largest specialist diagnostic provider — stable employer working closely with the NHS and a 97% patient satisfaction rate.
Salary £23,809–£25,500 a year — clear, reliable pay for an administrative healthcare role.
Patient‑facing administrative role at Braintree Community Hospital — work alongside clinicians in a respected position, ideal for returners or experienced carers.
Varied duties (appointments, imaging distribution, invoicing, month‑end) — develop transferable IT, admin and finance skills to boost your CV.
DBS‑checked post within a people‑focused team — a trusted community role that suits candidates who value safeguarding and continuity of care.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Four‑day working week (full‑time) with 8am–6pm shifts — predictable days off to help balance childcare or caring responsibilities; weekend duties are on a fair rota.; Permanent role with InHealth, the UK’s largest specialist diagnostic provider — stable employer working closely with the NHS and a 97% patient satisfaction rate.; Salary £23,809–£25,500 a year — clear, reliable pay for an administrative healthcare role.; Patient‑facing administrative role at Braintree Community Hospital — work alongside clinicians in a respected position, ideal for returners or experienced carers.; Varied duties (appointments, imaging distribution, invoicing, month‑end) — develop transferable IT, admin and finance skills to boost your CV.; DBS‑checked post within a people‑focused team — a trusted community role that suits candidates who value safeguarding and continuity of care.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Administrator:
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To work as a Patient Administrator in the UK, you'll need a combination of administrative, communication, and interpersonal skills, as well as specific knowledge relevant to the healthcare sector. Here are some key skills and qualifications that are essential for the role:
Essential Skills
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite, specifically Word and Excel).
- Ability to manage appointments, schedules, and patient records efficiently.
- Familiarity with data entry and management systems.
2. Communication Skills:
- Strong verbal and written communication skills to interact with patients, healthcare professionals, and administrative staff.
- Active listening skills to ensure understanding of patient needs.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients, especially those who may be anxious or vulnerable.
- Teamwork abilities to collaborate effectively with other healthcare professionals.
4. Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail to maintain accurate records and avoid errors.
5. Problem-Solving Skills:
- Ability to handle patient queries and complaints in a calm and efficient manner.
- Critical thinking to navigate administrative challenges.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare policies, procedures, and regulations in the UK.
- Familiarity with the National Health Service (NHS) and how it operates.
7. IT Skills:
- Comfort with healthcare management software and electronic health records (EHR) systems.
- Ability to learn new software and technologies as required.
Qualifications
- Education:
- A high school diploma or equivalent is typically required; further education or qualifications in healthcare administration may be advantageous.
- Experience:
- Experience in a healthcare setting, customer service, or administrative role is often preferred.
- Professional Development:
- Consider relevant certifications or courses in medical administration or healthcare management, such as those offered by the Institute of Healthcare Management (IHM) or similar organizations.
Personal Attributes
- Confidentiality: Strict adherence to patient confidentiality and data protection regulations (e.g., GDPR).
- Adaptability: Ability to work in a fast-paced environment and adapt to changes in procedures or policies.
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of patients.
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51.878165589984576 0.5531103167244819 Braintree 
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