Care Co-ordinator in Leicester inLeicester PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
Do you love working with people?Are you passionate about reducing healthinequalities?Do you have

Experience
co-ordinating care and advocating for patients?InclusionHealthcare has an exciting opportunity for a Care Co-ordinator to join ourfriendly and dedicated practice team, providing high-quality care to thehomeless population in Leicester and Leicestershire.JOB PURPOSETo provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services, ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely, appropriate, and person-centred support.The Care Coordinator will facilitate communication between healthcare professionals, social care, and community organisations, supporting smooth care pathways, improving access, and empowering patients to manage their health and wellbeing.

Main duties of the job
Key Responsibilities:Coordinate and support care for homeless patients, ensuring access to appropriate health and social services. Liaise with agencies, arrange and support appointments, and maintain accurate SystmOne records. Provide trauma-informed, compassionate support and help patients navigate complex systems. Assist with admin tasks, reporting, and communication across teams. Act as a key contact for patients and partners, promoting integrated, person-centred care.Please check the attached

Job description
for a full list of responsibilities.

About us
We are a not-for-profit social enterprise delivering responsive, compassionate primary care to people at risk of marginalisation. With over 25 years

Experience
supporting the homeless community and more than 10 years working with asylum seekers, we operate three GP practices and the No.5 Recovery Hub- a day centre for people with street lifestyles who use alcohol or substances.This is a rare and rewarding opportunity to be part of a team making a real difference in peoples lives. Were looking for someone with empathy, resilience, and a genuine commitment to improving access to healthcare for those with complex needs.Why Join UsAt Inclusion Healthcare, youll enjoy a supportive, values-driven culture with great perks- including flexible working, generous annual leave, enhanced

Pay scheme
s, NHS Pension, wellbeing support, protected learning time, and regular social events.

Details

Date posted
04 November 2025

Pay scheme
Other

Salary
£13,250 a year £13,250.00 for 18.75 hours/ week

Contract
Permanent

Working pattern
Part-time

Reference number
BJob location
sCharles Berry House45 East Bond StreetLeicesterLeicestershireLE1 4SX

Job description

Job responsibilities
JOB TITLE: Care CoordinatorPAY: £26,529 FTE (actual £13,250)HOURS: 18.75 hours a weekDEPARTMENT: Nursing teamLOCATION: Inclusion & Assist Practice, at Charles Berry House, 45 East Bond Street, LeicesterREPORTS TO: Director of Nursing and Specialist ServicesACCOUNTABLE TO: Executive TeamJOB PURPOSETo provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services, ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely, appropriate, and person-centred support.The Care Coordinator will facilitate communication between healthcare professionals, social care, and community organisations, supporting smooth care pathways, improving access, and empowering patients to manage their health and wellbeing.KEY RELATIONSHIPS Patients and carers GPs, ACPS, nurses, HCAs, and administrative team Social prescribers Community, voluntary, and statutory services (e.g. housing, mental health, substance misuse) Inclusion Healthcare management and support staff

Job description
2KEY DUTIES AND RESPONSIBILITIESPatient Coordination and Support Co-ordinate and navigate care for patients who are homeless, working across the health and care system, helping people make the right connections, with the right teams at the right time. Liaise with agencies and support workers to increase patient engagement with health care and social priorities. Support patients to attend appointments Undertake home visits and other community-based assessments as required. Coordinate patient care between primary, secondary, and community services. Provide compassionate, trauma-informed support to patients, ensuring they understand and can access appropriate care. Help patients navigate the healthcare system, overcoming barriers such as language, literacy, or digital exclusion. Ensure accurate, timely updating of patient records, care plans, and communication logs in SystmOne. Participate in multidisciplinary team meetings, sharing updates and supporting integrated care. Identify patients requiring additional support and proactively link them with health or community services. Arrange interpreters, escorts, or chaperones as required to ensure equitable access.Administration and Practice Support Champion up to date patient contact information in SystmOne records. Support the administration and reception team where there is complex liaison work required. Provide patients with letters of support related to their health needs. Prepare documentation for meetings, audits, or case reviews. Respond to administrative queries from patients and healthcare professionals. Assist with QOF, IIF, and other enhanced service monitoring and reporting. Support the creation of patient information materials and website/social media updates.Communication and CollaborationUse trauma informed communication to help those struggling to engage. Act as a key point of contact for patients and external agencies involved in care. Build effective working relationships with multidisciplinary teams across Inclusion Healthcare. Promote a culture of openness, compassion, and respect in all patient interactions.STAFF AND TRAINING Complete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding, confidentiality, equality, data protection). Participate in continuing professional development and identify training needs through annual appraisal. Keep up to date with best practice in care coordination, inclusion health, and patient-centred care.SYSTEMS AND EQUIPMENT Competent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools. Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.SAFEGUARDING RESPONSIBILITIES Attend mandatory safeguarding training for children and adults. Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead. Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children.INFECTION CONTROL Follow all infection prevention and control policies and procedures. Support infection control initiatives through awareness, signposting, and promoting good practice.RISKMANAGEMENT / HEALTH & SAFETY Comply with the Health & Safety at Work Act 1974 and Inclusion Healthcare safety procedures. Report hazards, near misses, and incidents promptly. Maintain a safe working environment for patients, staff, and visitors.SMOKING AT WORKInclusion Healthcare operates a non-smoking policy. Smoking is not permitted on premises or during working hours when representing the organisation.POLICIES AND PROCEDURES Adhere to all Inclusion Healthcare policies, procedures, and professional standards. Policies are accessible via Practice Index or through your Manager/HR.WORK ENVIRONMENT & FLEXIBILITY Based primarily at Charles Berry House but may be required to provide cover at other Inclusion Healthcare sites. Flexibility required to support service needs, including occasional out-of-hours meetings or community visits.REVIEW OF THIS

Job description
This

Job description
is intended as an outline indicator of general areas of activity and will be reviewed in light of changing service needs to ensure it continues to meet the needs of our patients and organisation.DIGNITY AT WORK STATEMENTInclusion Healthcare is committed to treating all staff with dignity and respect. You are responsible for behaving in a way that aligns with our Equality and Diversity Policy. This includes avoiding unfair discrimination and maintaining an inclusive, supportive workplace.PRE-EMPLOYMENT CHECKS This role is subject to a satisfactory

Disclosure and Barring Service Check
. Right to work in the UK must be confirmed prior to employment. References will be requested and must be satisfactory.Job Applicant Privacy Notice
https://jobsincare.com/job/jnsJmeSp0am date30th November 2025. We reserve theright to close the vacancy early once sufficient applications have beenreceived, so early applications are encouraged.

Job description

Job description
This

Person Specification

Qualifications
Essential

Qualifications
/TrainingGCSE grade AC in English and Maths orequivalent

Experience
Administrative or coordination

Experience
;

Experience
working with the publicSkills / Knowledge Excellent communication (verbal & written),strong IT skills, time management, teamwork,confidentiality, empathyPersonal Attributes Compassionate, reliable, proactive, patientcentred, adaptable, maintains confidentialityDesirableNVQ Level 2 or above in Health and SocialCare, or similar

Experience
in primary care, inclusion health, orworking with vulnerable populationsUnderstanding of trauma-informed care, NHSsystems (e.g. SystmOne), knowledge of localcommunity servicesPassionate about Inclusion Health, culturalcompetence, and reducing health inequalities

Person Specification

Qualifications
Essential

Experience
;

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details