Care Coordinator - Clinical / Digital in Ashbourne inAshbourne PUBLISHED THU 23 OCT 2025 Jump to job information section
Ashbourne Medical Practice r7kloCLk3
Job description
Job summary
Are you passionate about making a real difference inhealthcare? Our GP practice is embarking on an exciting journey, transitioningfrom analogue to digital processes in line with the NHS 10-year plan. We areseeking a proactive and people-focused Care Coordinator to champion innovation,improve patient access, and support our diverse community in embracing digitalhealth solutions.
Salary
: £27,500 - £30,000 (pro rata for part time staffmembers) depending on
Experience
, funded by Additional Roles Reimbursement SchemeHours: Part time or full timePension Scheme: NHS Pension SchemeEmployment Benefits: 30 days annual leave per year(pro rata for part time staff members); free refreshments including hot drinks,fresh filtered water and fruit; supportive team environment; NHS discountsClosing Date: 16th November 2025Interview Date: 21st November 2025
Main duties of the job
Key Responsibilities:Lead the implementation of digital processes andtechnologies, ensuring our practice remains at the forefront of NHS digitaltransformation.Work closely with patients and staff to enhanceaccess to care, leveraging AI, smart software, and the NHS App to streamlinebooking and communication.Offer dedicated support and training toindividuals who are less digitally engaged or at risk of digital exclusion,ensuring no one is left behind.Introduce and support innovations such asrobotic process automation to reduce administrative tasks for clinicians,freeing up more time for direct patient care.As a Care Coordinator, you'll play a key role in shapinga more accessible and efficient healthcare environment. Your work will directlycontribute to reducing clinicians administrative workload, allowing ourhealthcare professionals to spend more time with patients and less time onpaperwork. By making digital tools accessible to all, you'll help bridge thegap for those who might otherwise be left behind.
About us
Ashbourne Medical Practice is a large teaching anddispensing practice serving a growing population of 10,720 patients from amodern, purpose built premises in the centre of Ashbourne. We are a highlyrespected practice who embraces the collaborative agenda and has a reputationfor delivering excellent patient care.
Details
Date posted
23 October 2025
Pay scheme
Other
Salary
£27,500 to £30,000 a year Pro rata, depending on
Experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A1391-25-0002
Job location
sClifton RoadAshbourneDerbyshireDE6 1DR
Job description
Job responsibilities
Job summary
:The practice is currently facilitating the transition from analogue to digital processes, in accordance with the NHS 10-year plan. The primary responsibilities of the post holder include enhancing patient access to care and support through the utilisation of artificial intelligence, software algorithms and the NHS App, with particular emphasis on supporting individuals who are digitally excluded or less likely to engage with the practice. Additionally, the post holder will contribute to reducing clinicians administrative workloads and enabling more time for direct patient care by advancing innovations such as robotic process automation for clinical and administrative processesMain duties and responsibilities:To coordinate and support house bound and care home patients monitoring and annual reviews working closely with the multidisciplinary team and other primary care professionals.Help and support patients in using digital pathways for managing their annual and monitoring reviews, booking appointments through online systems, and accessing necessary resources to enable effective self-service and care management.Help patients manage their healthcare needs by answering digital queries, making and managing appointments and making sure that patients have understandable written or verbal information to help them make choices about their care and take control of their health and wellbeing utilising the NHS digital agenda.Distribute educational and training materials and resources to patients through the website, social media platforms, and in-person interactions to enhance their understanding and engagement throughout the digital healthcare pathways. This includes supporting access to and effective use of NHS App resources, as well as facilitating utilisation of other available services.Manage Welby Innovate recall, prescribing, and pathology software reports to ensure patient timely access to services and support.To acquire the necessary skills to interpret and critically assess clinical reports within SystmOne.Updating and overseeing the software providers programme planners while maintaining accurate records as needed.Cross-check data in electronic patient records with clinical correspondence to maintain accuracy, prevent duplication, and ensure proper documentation.Liaise with patients and carers to obtain new unrecorded data particularly those that do not actively engage with the practice or who are digitally excluded.To uphold the coding protocol, recommend modifications and updates as necessary.Provide digital AI/software support to staff and clinicians, escalating issues to software vendors when necessary, acting as the main contact for digital software providers Welby Innovate and Kynoby for example.Maintain and manage the AI/software solutions risk register and escalate concerns or issues as required.Coordinate with operations management and the patient services manager on daily capacity before sending appointment booking links to patients to ensure maximum uptake and availability for patient on-line access.Collaborate with management to advance the practice's digital agenda specially the uptake of the NHS App and on-line access.Perform additional duties as assigned by GPs or the Business/Practice Manager to ensure the practice runs smoothly.
Job description
Person Specification
Qualifications
EssentialGCSE grade C / 4 or above in English and MathsDesirableA qualification in a relevant field such as: business administration / digital technology / medical codingQualities & AttributesEssentialA smart, professional and pleasant mannerSelf-motivated with a positive approach and willingness to learnAn understanding, acceptance and adherence to the need for strict confidentialityAbility to use own initiativeAbility to work independently and as part of a teamUnderstanding of the importance of confidentiality and GDPRDesirableHolds a full, clean driving license with access to a vehicle
Experience
EssentialPrevious
Experience
in an administrative role in a healthcare setting
Experience
of working directly with members of the public
Experience
of working within a team
Experience
of using software and digital solutions
Experience
of working in an office environment and as part of a multi-skilled team
Experience
of use of Microsoft Office programmesDesirable
Experience
of using a clinical system (TPP SystmOne / EMIS)SkillsEssentialExcellent IT skillsExcellent communication skills written and verbalAbility to work accurately and calmly under pressure in a busy environmentAnalytical and problem-solving skillsWell organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritize in response to changing needsHard working and reliableResourceful with the ability to think outside the boxAwareness of equality and diversity; works in a positive, non-discriminatory way
Person Specification
Experience
EssentialPrevious
Experience
of working within a team
Experience
of using a clinical system (TPP SystmOne / EMIS)SkillsEssentialExcellent IT skillsExcellent communication skills written and verbalAbility to work accurately and calmly under pressure in a busy environmentAnalytical and problem-solving skillsWell organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritize in response to changing needsHard working and reliableResourceful with the ability to think outside the boxAwareness of equality and diversity; works in a positive, non-discriminatory wayEmployer
Details
Are you passionate about making a real difference inhealthcare? Our GP practice is embarking on an exciting journey, transitioningfrom analogue to digital processes in line with the NHS 10-year plan. We areseeking a proactive and people-focused Care Coordinator to champion innovation,improve patient access, and support our diverse community in embracing digitalhealth solutions.
Salary
: £27,500 - £30,000 (pro rata for part time staffmembers) depending on
Experience
, funded by Additional Roles Reimbursement SchemeHours: Part time or full timePension Scheme: NHS Pension SchemeEmployment Benefits: 30 days annual leave per year(pro rata for part time staff members); free refreshments including hot drinks,fresh filtered water and fruit; supportive team environment; NHS discountsClosing Date: 16th November 2025Interview Date: 21st November 2025
Main duties of the job
Key Responsibilities:Lead the implementation of digital processes andtechnologies, ensuring our practice remains at the forefront of NHS digitaltransformation.Work closely with patients and staff to enhanceaccess to care, leveraging AI, smart software, and the NHS App to streamlinebooking and communication.Offer dedicated support and training toindividuals who are less digitally engaged or at risk of digital exclusion,ensuring no one is left behind.Introduce and support innovations such asrobotic process automation to reduce administrative tasks for clinicians,freeing up more time for direct patient care.As a Care Coordinator, you'll play a key role in shapinga more accessible and efficient healthcare environment. Your work will directlycontribute to reducing clinicians administrative workload, allowing ourhealthcare professionals to spend more time with patients and less time onpaperwork. By making digital tools accessible to all, you'll help bridge thegap for those who might otherwise be left behind.
About us
Ashbourne Medical Practice is a large teaching anddispensing practice serving a growing population of 10,720 patients from amodern, purpose built premises in the centre of Ashbourne. We are a highlyrespected practice who embraces the collaborative agenda and has a reputationfor delivering excellent patient care.
Details
Date posted
23 October 2025
Pay scheme
Other
Salary
£27,500 to £30,000 a year Pro rata, depending on
Experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A1391-25-0002
Job location
sClifton RoadAshbourneDerbyshireDE6 1DR
Job description
Job responsibilities
Job summary
:The practice is currently facilitating the transition from analogue to digital processes, in accordance with the NHS 10-year plan. The primary responsibilities of the post holder include enhancing patient access to care and support through the utilisation of artificial intelligence, software algorithms and the NHS App, with particular emphasis on supporting individuals who are digitally excluded or less likely to engage with the practice. Additionally, the post holder will contribute to reducing clinicians administrative workloads and enabling more time for direct patient care by advancing innovations such as robotic process automation for clinical and administrative processesMain duties and responsibilities:To coordinate and support house bound and care home patients monitoring and annual reviews working closely with the multidisciplinary team and other primary care professionals.Help and support patients in using digital pathways for managing their annual and monitoring reviews, booking appointments through online systems, and accessing necessary resources to enable effective self-service and care management.Help patients manage their healthcare needs by answering digital queries, making and managing appointments and making sure that patients have understandable written or verbal information to help them make choices about their care and take control of their health and wellbeing utilising the NHS digital agenda.Distribute educational and training materials and resources to patients through the website, social media platforms, and in-person interactions to enhance their understanding and engagement throughout the digital healthcare pathways. This includes supporting access to and effective use of NHS App resources, as well as facilitating utilisation of other available services.Manage Welby Innovate recall, prescribing, and pathology software reports to ensure patient timely access to services and support.To acquire the necessary skills to interpret and critically assess clinical reports within SystmOne.Updating and overseeing the software providers programme planners while maintaining accurate records as needed.Cross-check data in electronic patient records with clinical correspondence to maintain accuracy, prevent duplication, and ensure proper documentation.Liaise with patients and carers to obtain new unrecorded data particularly those that do not actively engage with the practice or who are digitally excluded.To uphold the coding protocol, recommend modifications and updates as necessary.Provide digital AI/software support to staff and clinicians, escalating issues to software vendors when necessary, acting as the main contact for digital software providers Welby Innovate and Kynoby for example.Maintain and manage the AI/software solutions risk register and escalate concerns or issues as required.Coordinate with operations management and the patient services manager on daily capacity before sending appointment booking links to patients to ensure maximum uptake and availability for patient on-line access.Collaborate with management to advance the practice's digital agenda specially the uptake of the NHS App and on-line access.Perform additional duties as assigned by GPs or the Business/Practice Manager to ensure the practice runs smoothly.
Job description
Person Specification
Qualifications
EssentialGCSE grade C / 4 or above in English and MathsDesirableA qualification in a relevant field such as: business administration / digital technology / medical codingQualities & AttributesEssentialA smart, professional and pleasant mannerSelf-motivated with a positive approach and willingness to learnAn understanding, acceptance and adherence to the need for strict confidentialityAbility to use own initiativeAbility to work independently and as part of a teamUnderstanding of the importance of confidentiality and GDPRDesirableHolds a full, clean driving license with access to a vehicle
Experience
EssentialPrevious
Experience
in an administrative role in a healthcare setting
Experience
of working directly with members of the public
Experience
of working within a team
Experience
of using software and digital solutions
Experience
of working in an office environment and as part of a multi-skilled team
Experience
of use of Microsoft Office programmesDesirable
Experience
of using a clinical system (TPP SystmOne / EMIS)SkillsEssentialExcellent IT skillsExcellent communication skills written and verbalAbility to work accurately and calmly under pressure in a busy environmentAnalytical and problem-solving skillsWell organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritize in response to changing needsHard working and reliableResourceful with the ability to think outside the boxAwareness of equality and diversity; works in a positive, non-discriminatory way
Person Specification
Experience
EssentialPrevious
Experience
of working within a team
Experience
of using a clinical system (TPP SystmOne / EMIS)SkillsEssentialExcellent IT skillsExcellent communication skills written and verbalAbility to work accurately and calmly under pressure in a busy environmentAnalytical and problem-solving skillsWell organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritize in response to changing needsHard working and reliableResourceful with the ability to think outside the boxAwareness of equality and diversity; works in a positive, non-discriminatory wayEmployer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Care Coordinator - Clinical / Digital:
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To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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