Clinical Support Worker in Norwich inNorwich PUBLISHED MON 27 OCT 2025 Jump to job information section
Job description
Job summary
Within the Stroke Pathway at NCH&C, we are looking to recruit a Clinical Support Worker into a permanent full-time post. If you are looking for a change, we may be the ideal place for you! We are a large friendly team who use our specialist skills in caring for stroke patients from across Norfolk on our inpatient ward, not far from the centre of Norwich.Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.
Main duties of the job
1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.2. To carry out duties as specified within the trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.4. To support patient's emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities5.To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.9. To keep the clinical area clean and tidy maintaining a safe environment10. To adhere to trust infection control procedures.11. To support relatives under the guidance of a RN.12. To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)
About us
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an Outstanding rating from the Care Quality Commission (CQC).Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.Find out more about working for our organisation here: https://jobsincare.com/job/jnsLFapbD0Q note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Details
Date posted
27 October 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
839-7355414-AB-A-B
Job location
sBeech Ward, Norwich Community HospitalBowthorpe RoadNorwichNR2 3TU
Job description
Job responsibilities
Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant
Experience
in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.
Job description
Person Specification
Qualifications
EssentialGuidanceScore Education to GCSE level Grade C in English and Mathematics or equivalentCare Certificate and or equivalent health care
Experience
DesirableCity and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
EssentialSome previous
Experience
in a nursing/Care Assistant roleOtherEssentialAble to make own travelling arrangementsAbility to work 12.5 hour shift patternsMay be required to work in other community hospital's within our trust in order to meet the needs of the serviceCommunicationEssentialClear oral communicationBasic computer skillsPersonal Attributes / Behaviours (linked to the Trust's Behaviour Framework)EssentialGood interpersonal skillsResponds positively to changeFlexibleAbility to work as part of a multi-disciplinary teamSocial skillsSkills and KnowledgeEssentialGood interpersonal and communication skillsGood organisational skillsPersonal and People DevelopmentEssentialPolite / courteousCaring personalitySensitive and tolerantResilient
Person Specification
Experience
EssentialSome previous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Within the Stroke Pathway at NCH&C, we are looking to recruit a Clinical Support Worker into a permanent full-time post. If you are looking for a change, we may be the ideal place for you! We are a large friendly team who use our specialist skills in caring for stroke patients from across Norfolk on our inpatient ward, not far from the centre of Norwich.Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.
Main duties of the job
1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.2. To carry out duties as specified within the trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.4. To support patient's emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities5.To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.9. To keep the clinical area clean and tidy maintaining a safe environment10. To adhere to trust infection control procedures.11. To support relatives under the guidance of a RN.12. To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)
About us
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an Outstanding rating from the Care Quality Commission (CQC).Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.Find out more about working for our organisation here: https://jobsincare.com/job/jnsLFapbD0Q note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Details
Date posted
27 October 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
839-7355414-AB-A-B
Job location
sBeech Ward, Norwich Community HospitalBowthorpe RoadNorwichNR2 3TU
Job description
Job responsibilities
Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant
Experience
in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.
Job description
Person Specification
Qualifications
EssentialGuidanceScore Education to GCSE level Grade C in English and Mathematics or equivalentCare Certificate and or equivalent health care
Experience
DesirableCity and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
EssentialSome previous
Experience
in a nursing/Care Assistant roleOtherEssentialAble to make own travelling arrangementsAbility to work 12.5 hour shift patternsMay be required to work in other community hospital's within our trust in order to meet the needs of the serviceCommunicationEssentialClear oral communicationBasic computer skillsPersonal Attributes / Behaviours (linked to the Trust's Behaviour Framework)EssentialGood interpersonal skillsResponds positively to changeFlexibleAbility to work as part of a multi-disciplinary teamSocial skillsSkills and KnowledgeEssentialGood interpersonal and communication skillsGood organisational skillsPersonal and People DevelopmentEssentialPolite / courteousCaring personalitySensitive and tolerantResilient
Person Specification
Experience
EssentialSome previous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Clinical Support Worker:
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To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:
1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.
2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.
3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.
4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.
5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.
6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.
7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.
8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.
9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.
10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.
11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.
12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.
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