QR code linking to this job posting Casual Support Worker in Chippenham SN153PE inChippenham SN153PE PUBLISHED THU 25 SEP 2025

£13.47 to £13.90 an hour

Wiltshire Council

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Wiltshire Council

Casual Support Worker

The closing date is 22 October 2025
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Job summary

Salary: £13.47 - £13.90
Hours per week: Casual
Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.
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https://jobsincare.com/job/jnsLomz6LL2
Day Service Promoting Health, Ensuring Care
The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community.
At Meadow Lodge we provide short breaks away from the family home supporting customers, enabling them to take part in meaningful community focused activities or activities.
As a casual relief bank support worker, you will perform your duties in a person-centred manner, promoting wellbeing, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills and leisure or work activities.
As a casual worker, you'll have no fixed hours and will work on an as-needed basis, depending on Wiltshire Council's requirements and your availability. You are not obligated to be available, and the Council is not obliged to offer you work.

Main duties of the job

Care job family overview:
Support and assist the well-being of individuals and groups to assure their protection, security and development.
Safeguarding, protection and care.
Community, residential, day or field setting.
Ongoing risk/needs assessment of and advice for individuals/group.
Specification of any non-council provision.
Individual or small group emphasis.
May involve personal care activities.
Likely to involve immediate response to client.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That is why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind.
Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details about the role, contact Karen Rogerson, Team Leader, at

Details

Date posted

25 September 2025

Pay scheme

Other

Salary

£13.47 to £13.90 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

F0041-5466

Job locations

Meadow Lodge
Chippenham
Wilts
SN153PE

Job description

Job responsibilities

Specific duties and responsibilities include:
Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.
Planning activities for and with customers, taking into account differing needs, wishes and preferences.
Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
Support customers either living in their own home, or whilst visiting the settings.
Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.
Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.
Encourage and support customers in their personal, social (including religious), and leisure and work activities.
Support customers maintain and develop relationships.
When required undertake sleeping-in duties or waking night duties on the premises.
Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.
Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.
Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.
Assist customers with household tasks.
Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.
Seek advice and guidance from Senior support workers and the Team Leader.
Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.
Focus on the individual, their strengths, choices, assets and goals through person centred planning.
Communication with colleagues and others:
Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.
Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.
Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.
Engage in regular supervision sessions with either the Senior support worker or Team Leader.
In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call Manager).
Administration:
Accurately complete all records required in accordance with Wiltshire Council policies and procedures.
Undertake learning opportunities relevant to the service the post holder works within.
The post holder may be required to travel between the settings and other locations
Maintain the confidentiality of all information concerning customers;
Undertake any such other duties as are required and are appropriate to the job;
This post will involve unsocial and weekend working, as well as sleep-in duties.
Have a flexible approach and work within a varied rota including on call, evenings, weekends and sleeping-in, and waking nights duties, as responsibilities and customers needs may change.
Specific requirements:
Flexibility is required in order to provide a responsive service to emergency situations, ensuring the safety and well-being of those at the home, which may involve working outside core hours.
The postholder will need to be flexible in terms of work locations, dividing time between respite and day settings as required.
Have a flexible approach and work within a varied rota including on call, evenings, weekends, sleeping-in and waking night duties. The postholder will need to be able to remain awake and alert whilst undertaking waking nights duties.
The postholder will need to be physically fit to perform all aspects of the role.
Job description

Job responsibilities

Specific duties and responsibilities include:
Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.
Planning activities for and with customers, taking into account differing needs, wishes and preferences.
Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
Support customers either living in their own home, or whilst visiting the settings.
Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.
Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.
Encourage and support customers in their personal, social (including religious), and leisure and work activities.
Support customers maintain and develop relationships.
When required undertake sleeping-in duties or waking night duties on the premises.
Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.
Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.
Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.
Assist customers with household tasks.
Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.
Seek advice and guidance from Senior support workers and the Team Leader.
Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.
Focus on the individual, their strengths, choices, assets and goals through person centred planning.
Communication with colleagues and others:
Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.
Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.
Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.
Engage in regular supervision sessions with either the Senior support worker or Team Leader.
In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call Manager).
Administration:
Accurately complete all records required in accordance with Wiltshire Council policies and procedures.
Undertake learning opportunities relevant to the service the post holder works within.
The post holder may be required to travel between the settings and other locations
Maintain the confidentiality of all information concerning customers;
Undertake any such other duties as are required and are appropriate to the job;
This post will involve unsocial and weekend working, as well as sleep-in duties.
Have a flexible approach and work within a varied rota including on call, evenings, weekends and sleeping-in, and waking nights duties, as responsibilities and customers needs may change.
Specific requirements:
Flexibility is required in order to provide a responsive service to emergency situations, ensuring the safety and well-being of those at the home, which may involve working outside core hours.
The postholder will need to be flexible in terms of work locations, dividing time between respite and day settings as required.
Have a flexible approach and work within a varied rota including on call, evenings, weekends, sleeping-in and waking night duties. The postholder will need to be able to remain awake and alert whilst undertaking waking nights duties.
The postholder will need to be physically fit to perform all aspects of the role.

Person Specification

Qualifications

Essential

  • General Education to GCSE A*-C or equivalent skills and experience.
  • Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults.
  • Willingness to undertake L2 Diploma in Health & Social Care (Adults).

Desirable

  • L2 Diploma in Health & Social Care (Adults) or equivalent.
  • Knowledge of First Aid and experience of applying it.

Experience

Essential

  • Proven ability to use a variety of communication methods effectively.
  • Physically fit and able to perform all requirements of the job role.
  • Previous experience of building good working relationships and teamworking.
  • Proven ability of being able to remain calm and make decisions in difficult situations.
  • Fluent in English.

Desirable

  • Awareness of health and safety requirements and able to perform moving & handling safely.
  • Knowledge of the principles of Food Hygiene.
  • Knowledge of the Person-centred approach.
  • Good IT skills.
  • Experience of supporting people on a one to one basis.
  • Driver
Person Specification

Qualifications

Essential

  • General Education to GCSE A*-C or equivalent skills and experience.
  • Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults.
  • Willingness to undertake L2 Diploma in Health & Social Care (Adults).

Desirable

  • L2 Diploma in Health & Social Care (Adults) or equivalent.
  • Knowledge of First Aid and experience of applying it.

Experience

Essential

  • Proven ability to use a variety of communication methods effectively.
  • Physically fit and able to perform all requirements of the job role.
  • Previous experience of building good working relationships and teamworking.
  • Proven ability of being able to remain calm and make decisions in difficult situations.
  • Fluent in English.

Desirable

  • Awareness of health and safety requirements and able to perform moving & handling safely.
  • Knowledge of the principles of Food Hygiene.
  • Knowledge of the Person-centred approach.
  • Good IT skills.
  • Experience of supporting people on a one to one basis.
  • Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

Meadow Lodge
Chippenham
Wilts
SN153PE

Employer's website

Employer details

Employer name

Wiltshire Council

Address

Meadow Lodge
Chippenham
Wilts
SN153PE

Employer's website

Employer contact details

For questions about the job, contact:

Team Leader
Karen Rogerson

Details

Date posted

25 September 2025

Pay scheme

Other

Salary

£13.47 to £13.90 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

F0041-5466

Job locations

Meadow Lodge
Chippenham
Wilts
SN153PE

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