Support Worker in Chippenham inChippenham PUBLISHED FRI 24 OCT 2025 Jump to job information section
Wiltshire Council rmaBDEaEK
Job description
Job summary
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Experience
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Details
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Salary
:£13.47 - £13.90 per hourHours per week:37 hoursRolling advert:We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.The Riverbank Day Service Promoting Health, Ensuring CareWe are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.
Main duties of the job
At The Riverbank we provide care to customers throughout the year. As a Care Support Worker, you will perform your duties in a person-centred manner, promoting well-being, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills and leisure or work activities.The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community, 5 days a week.A valid D1 category must be included on the driving licence to operate vehicles carrying between 9 and 16 passengers.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Details
Date posted
24 October 2025
Pay scheme
Other
Salary
£13.47 to £13.90 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
F0041-5851
Job location
sThe RiverbankChippenhamSN15 3PA
Job description
Job responsibilities
Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.Planning activities for and with customers, taking into account differing needs, wishes and preferences.Creation of menus taking into account medical conditions, wishes, preferences, diets, etcSupport customers either living in their own home, or whilst visiting the settings.Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.Encourage and support customers in their personal, social (including religious), and leisure and work activities.Support customers maintain and develop relationships.When required undertake sleeping-in duties or waking night duties on the premises.Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.Provide emotional and practical support for customers with everyday issues or when customersare faced with more difficult decisions or
Experience
s.Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.Assist customers with household tasks.Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.Seek advice and guidance from Senior support workers and the Team Leader.Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.Focus on the individual, their strengths, choices, assets and goals through person centred planning
Job description
Person Specification
Qualifications
EssentialGeneral Education to GCSE A*-C or equivalent skills and
Experience
Current knowledge of relevant legislation and guidance in relation to working with, and thesafeguarding of, vulnerable adultsWillingness to undertake L2 Diploma in Health & Social Care (Adults)Proven ability to use a variety of communication methods effectivelyPhysically fit and able to perform all requirements of the job rolePrevious
Experience
of building good working relationships and teamworkingProven ability of being able to remain calm and make decisions in difficult situationsFluent in EnglishDesirableL2 Diploma in Health & Social Care (Adults) or equivalentKnowledge of First Aid and
Experience
of applying itAwareness of health and safety requirements and able to perform moving & handling safelyKnowledge of the principles of Food HygieneKnowledge of the Person-centred approachGood IT skills
Experience
of supporting people on a one to one basisDriver
Experience
Essential
Experience
which demonstrates ability to undertake the role.An understanding of relevant procedures and working practices.Awareness and understanding of the client group.Training and knowledge in a range of procedures and medical equipment to support clients.Basic knowledge of Wiltshire Council professional groups and external agencies, relevant tothe role.Sensitivity and empathy to build trusting and supportive relationships with clients andfamilies.Care skills and basic knowledge of mobility, nutrition and financial issues in order to providepractical, emotional support to clients and families.Ability to follow routines, carry out set care plans, record and monitor changes in clientconditionBasic literacy and numeracy.Ability to communicate one to one and in small groups with relevant client group.
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Support Worker:
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To work as a Support Worker in the UK, you'll need a combination of personal qualities and specific skills. Here are some key skills and attributes that are typically important for this role:
1. Communication Skills: Ability to listen actively and communicate clearly with clients, their families, and other professionals.
2. Empathy and Compassion: Understanding the emotional needs of clients and demonstrating compassion and care is crucial.
3. Problem-Solving Skills: Ability to assess situations and come up with practical solutions to meet the needs of clients.
4. Patience and Resilience: Working with clients who may have challenging behaviors or emotional needs requires a lot of patience and the ability to remain calm under pressure.
5. Interpersonal Skills: Building rapport and maintaining professional relationships with clients and colleagues.
6. Organizational Skills: Manage your time effectively and keep track of multiple responsibilities and tasks.
7. Teamwork: Ability to work collaboratively with other professionals such as social workers, health care providers, and therapists.
8. Flexibility and Adaptability: Clients' needs can change rapidly, so it’s important to adapt to new situations.
9. Knowledge of Safeguarding: Understanding policies and practices around safeguarding vulnerable individuals is essential for ensuring their safety.
10. Cultural Awareness: Being sensitive to the diverse backgrounds and needs of clients and providing appropriate support.
11. Basic IT Skills: Familiarity with using computers and electronic health records, as well as communication tools.
12. First Aid and Health Care Knowledge: While not always required, having basic first aid skills can be beneficial, and understanding health conditions related to your client group is important.
While formal qualifications are not always necessary, having relevant training or a vocational qualification in health and social care can be advantageous. Additionally, specific roles may require knowledge or experience in particular areas, such as mental health, learning disabilities, or physical disabilities.
It's also essential to undergo a background check (DBS check) as working with vulnerable individuals often requires safeguarding compliance.

inChippenham
51.45823469214325 -2.1139438049781054 Chippenham
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