Patient Care Navigator (Medical Receptionist) in York inYork PUBLISHED THU 13 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
Priory Medical Group rYbkjx1n
Job description
Job summary
Patient Care NavigatorPatient Care Navigator (PCN) - "What is that?" you askYou may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job
Here at PMG are looking for people with:Excellent communications and customer service skills,Attention to detailIT literateAbility to be discreet/ respect patient confidentialityPrevious
Experience
in a similar role is desirable but NOT essential.We are looking for a minimum of 24.5 hours per week, with the
Working pattern
and locations below:Park View Surgery:Monday 7:45am to 6pmThursday 1pm to 6pmFriday 7:45am to 6pmHeworth Green Surgery:Wednesday 7:45am to 6pmThursday 1pm to 6pmFriday 7:45am to 6pm
About us
Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled,
Experience
d and varied work force doing their very best for our patients.Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.
Details
Date posted
13 November 2025
Pay scheme
Other
Salary
£12.36 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4235-25-0Job location
sPriory Medical Group45 Heworth GreenYorkYO31 7SXPark View Surgery28 Millfield AvenueYorkYO10 3AB
Job description
Job responsibilities
Main Duties1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.7.Efficiently and accurately secure the premises safely when surgery is closed.8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals10.Such other duties as may reasonably be delegated from time to time.
Job description
Person Specification
Behaviours & SkillsEssentialTeam Work.Can-Do Attitude.Customer Service.Deadlines.Work Prioritisation.Communication Skills.To be able to skillfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanor.Problem Solving Skills.IT Literate.
Person Specification
Behaviours & SkillsEssentialTeam Work.Can-Do Attitude.Customer Service.Deadlines.Work Prioritisation.Communication Skills.To be able to skillfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanor.Problem Solving Skills.IT Literate.Employer
Details
Patient Care NavigatorPatient Care Navigator (PCN) - "What is that?" you askYou may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job
Here at PMG are looking for people with:Excellent communications and customer service skills,Attention to detailIT literateAbility to be discreet/ respect patient confidentialityPrevious
Experience
in a similar role is desirable but NOT essential.We are looking for a minimum of 24.5 hours per week, with the
Working pattern
and locations below:Park View Surgery:Monday 7:45am to 6pmThursday 1pm to 6pmFriday 7:45am to 6pmHeworth Green Surgery:Wednesday 7:45am to 6pmThursday 1pm to 6pmFriday 7:45am to 6pm
About us
Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled,
Experience
d and varied work force doing their very best for our patients.Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.
Details
Date posted
13 November 2025
Pay scheme
Other
Salary
£12.36 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4235-25-0Job location
sPriory Medical Group45 Heworth GreenYorkYO31 7SXPark View Surgery28 Millfield AvenueYorkYO10 3AB
Job description
Job responsibilities
Main Duties1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.7.Efficiently and accurately secure the premises safely when surgery is closed.8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals10.Such other duties as may reasonably be delegated from time to time.
Job description
Person Specification
Behaviours & SkillsEssentialTeam Work.Can-Do Attitude.Customer Service.Deadlines.Work Prioritisation.Communication Skills.To be able to skillfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanor.Problem Solving Skills.IT Literate.
Person Specification
Behaviours & SkillsEssentialTeam Work.Can-Do Attitude.Customer Service.Deadlines.Work Prioritisation.Communication Skills.To be able to skillfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanor.Problem Solving Skills.IT Literate.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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