Patient Coordinator in Knottingley inKnottingley PUBLISHED FRI 7 NOV 2025 Jump to job information section
Depending on experience
PERMANENT
NO SPONSORSHIP
Ash Grove Medical Centre r685YABq
Job description
Job summary
Ash Grove Medical Centre are committed to providing excellent service to our patients. We are seeking a highly motivated and enthusiastic patient coordinator to join our team at Ash Grove Medical Centre. As a patient coordinator, you will be the first point of contact for patients. You will primarily be responsible for managing appointments, facilitating communication between patients and health care providers and ensuring the smooth operation of our reception area. If you are a friendly and proactive individual who thrives in a fast paced environment we would love to hear from you.Flexibility is essential for this role and the successful applicants will be expected to cover their fair share of annual leave and sickness within the team.Patient Coordinator hours 21 hours per weekMonday 08.00am - 18.30pm - with one hour lunch breakTuesday 12.00pm - 18.30pmFriday 08.00 - 13.00pmInterviews will take place on the following dates:Thursday 27 November PMThursday 4 December AMFriday 5 December AM
Main duties of the job
Key responsibilities:Welcome patients and visitors with a warm and professional manner at the reception front desk, marking their arrival on the computer, make appointments as requested, hand out prescription requests, pathology forms and deal with any queries that may arise.Manage appointment scheduling, confirmations and reminders through our patient management system.Handle patient inquiries and provide information about our services, procedures, and policies.Coordinate communication between patients and medical staff, ensuring timely updates and follow ups.Maintain accurate patient records and assist with data entry tasks.Participate in team meetings and contribute to process improvements for better patient care.Support the overall operations of the reception area, including managing phone calls, emails and our online consultation platform.Care navigating patients to the most appropriate serviceEnsure that confidentiality is maintained at all timesTake requests for home visitsContact patients via telephone, text, email and letter to arrange any follow ups as requested by the clinicians or managementCarry out the partners instructions and requestsAll staff are required to cover their colleagues and provide cover for annual leave and sicknessCandidates must have strong communication skills, be reliable, trustworthy and have a willingness to lead, the individual must be able to prioritise workload.Previous
Experience
in a healthcare setting or similar role is preferred
About us
Ash Grove Medical Centre is CQC rated 'Good' across all five areas. We are a large GP Practice with 13,000 patients based in Knottingley with a branch surgery in Eggborough.Ash Grove Medical Centre is led by four GP Partners working along side the Practice Manager.Our clinical team is supported by a Salaried GP, three Advanced Clinical Practitioners, three Practice Nurses and three Health Care assistants.We have a large non clinical team of patient coordinators, administrative and prescription administrators.
Details
Date posted
November 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0204-25-0Job location
sEngland LaneKnottingleyWest YorkshireWF11 0JAEggborough Surgery87 Selby RoadEggboroughGooleDN14 0LJ
Job description
Job responsibilities
The patient coordinator will be the focal point of communication between the patients, doctors and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover. The role also has responsibility for dealing with prescriptions, GP liaison and instructions.Main Duties and Responsibilities:Accept specimen samples at the reception desk.Register new patients and temporary patients on the system.Maintain a smart appearance and be helpful whenever possible.All staff should be conversant with and adhere to all written guidelines and protocols provided and available in particular: The health and safety manual, the inhouse complaints procedure, the fire alarm procedure and all protocols that relate to their specific role.Extra duties and responsibilities:Booking in patient long term condition reviews.Target outstanding QOF and arrange for this to be completed.Liaise with colleagues and ensure hand over is carried out.Retrieve and file patient records as requested.Ensure reception front desk and waiting area is clean and tidy at all times.All patient identifiable data is locked away at the end of the day.Organisational and Statutory RequirementsThe post holder must be aware of the responsibility placed on him/her under the Health & Safety Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors.All employees should understand that it is their personal responsibility to comply with all other organisational and statutory requirements e.g Confidentiality, Equal Opportunities, Child Protection, the in house Complaints procedure, fire alarm protocols and all protocols that relate to their specific role etc.Other information:Overtime to cover annual leave and sickness is an essential part of the role and will be expected.Enrolment into the NHS Pension Scheme.Blue Light Card.Free staff car parking at both our sites.Opportunities for professional development and training.Confidentiality:In course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this
Job description
the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare professional or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual and the practice Infection control policy and published procedures. This will include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.Undertaking periodic infection control training (minimum annually)Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:Acting in a way that recognises the importance of people rights, interpreting them in a way that is consistent with practice procedures and policies and current legislationRespecting the privacy, dignity, needs and belief of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feeling priorities and rights.Personal/ Professional Development:The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Mandatory training must be completed when due and certificates produced for HR fileQuality:The post holder will strive to maintain quality within the practice and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions either directly or under supervisionContribute to effectiveness of the team by reflecting on own and team activities making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Job description
Person Specification
Qualifications
EssentialGCSE grade 9-4 (A-C in English and MathsDesirableBusiness / Administrative Qualification
Experience
Essential
Experience
of working within a teamDesirable
Experience
of working in a GP PracticeKnowledge of primary careKnowledge and SkillsEssentialPolite, confident, flexible and cooperative.Excellent interpersonal, verbal and written communication skills.Motivated and forward thinker.DesirableAbility to be self motivated
Experience
of SystmOne/ Ardens
Person Specification
Experience
Essential
Experience
of SystmOne/ Ardens
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Ash Grove Medical Centre are committed to providing excellent service to our patients. We are seeking a highly motivated and enthusiastic patient coordinator to join our team at Ash Grove Medical Centre. As a patient coordinator, you will be the first point of contact for patients. You will primarily be responsible for managing appointments, facilitating communication between patients and health care providers and ensuring the smooth operation of our reception area. If you are a friendly and proactive individual who thrives in a fast paced environment we would love to hear from you.Flexibility is essential for this role and the successful applicants will be expected to cover their fair share of annual leave and sickness within the team.Patient Coordinator hours 21 hours per weekMonday 08.00am - 18.30pm - with one hour lunch breakTuesday 12.00pm - 18.30pmFriday 08.00 - 13.00pmInterviews will take place on the following dates:Thursday 27 November PMThursday 4 December AMFriday 5 December AM
Main duties of the job
Key responsibilities:Welcome patients and visitors with a warm and professional manner at the reception front desk, marking their arrival on the computer, make appointments as requested, hand out prescription requests, pathology forms and deal with any queries that may arise.Manage appointment scheduling, confirmations and reminders through our patient management system.Handle patient inquiries and provide information about our services, procedures, and policies.Coordinate communication between patients and medical staff, ensuring timely updates and follow ups.Maintain accurate patient records and assist with data entry tasks.Participate in team meetings and contribute to process improvements for better patient care.Support the overall operations of the reception area, including managing phone calls, emails and our online consultation platform.Care navigating patients to the most appropriate serviceEnsure that confidentiality is maintained at all timesTake requests for home visitsContact patients via telephone, text, email and letter to arrange any follow ups as requested by the clinicians or managementCarry out the partners instructions and requestsAll staff are required to cover their colleagues and provide cover for annual leave and sicknessCandidates must have strong communication skills, be reliable, trustworthy and have a willingness to lead, the individual must be able to prioritise workload.Previous
Experience
in a healthcare setting or similar role is preferred
About us
Ash Grove Medical Centre is CQC rated 'Good' across all five areas. We are a large GP Practice with 13,000 patients based in Knottingley with a branch surgery in Eggborough.Ash Grove Medical Centre is led by four GP Partners working along side the Practice Manager.Our clinical team is supported by a Salaried GP, three Advanced Clinical Practitioners, three Practice Nurses and three Health Care assistants.We have a large non clinical team of patient coordinators, administrative and prescription administrators.
Details
Date posted
November 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0204-25-0Job location
sEngland LaneKnottingleyWest YorkshireWF11 0JAEggborough Surgery87 Selby RoadEggboroughGooleDN14 0LJ
Job description
Job responsibilities
The patient coordinator will be the focal point of communication between the patients, doctors and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover. The role also has responsibility for dealing with prescriptions, GP liaison and instructions.Main Duties and Responsibilities:Accept specimen samples at the reception desk.Register new patients and temporary patients on the system.Maintain a smart appearance and be helpful whenever possible.All staff should be conversant with and adhere to all written guidelines and protocols provided and available in particular: The health and safety manual, the inhouse complaints procedure, the fire alarm procedure and all protocols that relate to their specific role.Extra duties and responsibilities:Booking in patient long term condition reviews.Target outstanding QOF and arrange for this to be completed.Liaise with colleagues and ensure hand over is carried out.Retrieve and file patient records as requested.Ensure reception front desk and waiting area is clean and tidy at all times.All patient identifiable data is locked away at the end of the day.Organisational and Statutory RequirementsThe post holder must be aware of the responsibility placed on him/her under the Health & Safety Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors.All employees should understand that it is their personal responsibility to comply with all other organisational and statutory requirements e.g Confidentiality, Equal Opportunities, Child Protection, the in house Complaints procedure, fire alarm protocols and all protocols that relate to their specific role etc.Other information:Overtime to cover annual leave and sickness is an essential part of the role and will be expected.Enrolment into the NHS Pension Scheme.Blue Light Card.Free staff car parking at both our sites.Opportunities for professional development and training.Confidentiality:In course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this
Job description
the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare professional or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual and the practice Infection control policy and published procedures. This will include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.Undertaking periodic infection control training (minimum annually)Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:Acting in a way that recognises the importance of people rights, interpreting them in a way that is consistent with practice procedures and policies and current legislationRespecting the privacy, dignity, needs and belief of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feeling priorities and rights.Personal/ Professional Development:The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Mandatory training must be completed when due and certificates produced for HR fileQuality:The post holder will strive to maintain quality within the practice and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions either directly or under supervisionContribute to effectiveness of the team by reflecting on own and team activities making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Job description
Person Specification
Qualifications
EssentialGCSE grade 9-4 (A-C in English and MathsDesirableBusiness / Administrative Qualification
Experience
Essential
Experience
of working within a teamDesirable
Experience
of working in a GP PracticeKnowledge of primary careKnowledge and SkillsEssentialPolite, confident, flexible and cooperative.Excellent interpersonal, verbal and written communication skills.Motivated and forward thinker.DesirableAbility to be self motivated
Experience
of SystmOne/ Ardens
Person Specification
Experience
Essential
Experience
of SystmOne/ Ardens
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Coordinator:
Click to view
Working as a Patient Coordinator in the UK involves a combination of clinical knowledge, administrative skills, and strong interpersonal abilities. Here are some key skills and qualifications you may need:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, healthcare professionals, and administrative staff.
- Strong verbal and written communication skills for documentation and patient interactions.
2. Organizational Skills:
- Ability to manage multiple tasks efficiently, schedule appointments, and maintain patient records.
- Strong attention to detail to ensure accurate information is provided and recorded.
3. Empathy and Compassion:
- Understanding and addressing patient concerns with sensitivity and care.
- Ability to build rapport with diverse patient populations.
4. Problem-Solving Skills:
- Ability to handle unexpected situations or patient inquiries effectively.
- Critical thinking to assess needs and provide appropriate solutions.
5. Customer Service Skills:
- Providing patients with a positive experience and addressing their needs promptly.
- Managing patient expectations and resolving complaints professionally.
6. Teamwork:
- Ability to work collaboratively with healthcare professionals including doctors, nurses, and administrative staff.
7. Technical Skills:
- Proficiency in using healthcare software systems for scheduling, patient records, and billing.
- Familiarity with electronic health records (EHR) systems.
8. Knowledge of Healthcare Regulations:
- Understanding of relevant healthcare policies, patient confidentiality (e.g., GDPR), and local NHS regulations.
Qualifications:
1. Educational Background:
- A qualification in healthcare, administration, or a related field is often preferred, such as a diploma or degree in healthcare management, nursing, or business administration.
2. Experience:
- Previous experience in a healthcare setting, especially in administrative or patient-facing roles, can be beneficial.
3. Certification:
- Although not always required, certifications related to patient coordination or healthcare administration may enhance your qualifications.
Additional Skills:
- Time Management: Ability to prioritize tasks effectively in a busy healthcare environment.
- Cultural Competency: Understanding and respecting diverse cultural backgrounds to provide better patient care.
- Resilience: Ability to cope with the emotional demands of working in a healthcare environment.
inKnottingley
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