QR code linking to this job posting IT Support Officer in TBC inTBC PUBLISHED MON 10 NOV 2025

Band 4: £27,898 to £30,615 a year per annum  PERMANENT   SPONSORSHIP AVAILABLE 
FAMILY MENTAL HEALTH NHS PENSION VISA

Betsi Cadwaladr University Health Board

Agile and flexible working options — ideal if you juggle caring duties, school runs or part‑time life.
Up to 34 days' annual leave plus bank holidays — plenty of time for family, appointments and rest.
Generous employer pension contributions — strong long‑term security, helpful after career breaks.
Permanent Band 4 role at Glan Clwyd (LL17) — stable NHS post close to home; car‑leasing and travel schemes support commuting.
Excellent training and development — hands‑on EPR/PAS experience, ITIL practice and BCS membership for career growth.
Inclusive, supportive employer (Disability Confident, equality & Welsh language welcome) — a respectful, family‑friendly culture.
Play a vital part in improving patient care as an IT Support Officer with Betsi Cadwaladr University Health Board, based at Glan Clwyd Hospital (LL17). You will join the Optimisation Team to support, maintain and optimise clinical and non‑clinical systems — from Electronic Patient Records and Patient Administration Systems to diagnostic reporting tools. The role is hands‑on: diagnose and resolve incidents, manage user accounts, assist with upgrades and new rollouts, keep accurate service records and escalate complex faults. Working closely with nursing and clinical teams, you’ll translate technical issues into clear, supportive guidance that helps frontline staff deliver safe, efficient care. This permanent, full‑time Band 4 post pays £27,898–£30,615 and requires DBS clearance; sponsorship enquiries are considered where applicable.

This post suits pragmatic problem‑solvers who’ve provided ICT support in healthcare or similarly regulated settings and who thrive under pressure while staying organised and empathetic. You’ll be supported to learn local systems and ITIL processes, with opportunities for professional development, BCS membership, agile and flexible working, generous pension contributions, up to 34 days holiday plus bank holidays, and schemes such as Cycle to Work and car leasing. Betsi Cadwaladr champions equality, welcomes Welsh applications and operates under the Disability Confident scheme. If you’re ready to combine technical skill with a care‑centred purpose, click the Apply Now button alongside this advert — you can also find this vacancy on jobsincare.com.
Agile and flexible working options — ideal if you juggle caring duties, school runs or part‑time life.
Up to 34 days' annual leave plus bank holidays — plenty of time for family, appointments and rest.
Generous employer pension contributions — strong long‑term security, helpful after career breaks.
Permanent Band 4 role at Glan Clwyd (LL17) — stable NHS post close to home; car‑leasing and travel schemes support commuting.
Excellent training and development — hands‑on EPR/PAS experience, ITIL practice and BCS membership for career growth.
Inclusive, supportive employer (Disability Confident, equality & Welsh language welcome) — a respectful, family‑friendly culture.
 


in TBC
Locations are approximate.