Telephonist/ Receptionist in Stoke-on-Trent inStoke-on-Trent PUBLISHED TUE 4 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
SPONSORSHIP AVAILABLE
Job description
Job summary
An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service.The post is part time, 24 hours per week, band 2 £24,465 per annum pro rata.
Main duties of the job
To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.Key Duties/Responsibilities- To operate a computerised switchboard.- To greet and receive visitors, patients and staff to the Hospital.- To operate and activate the internal bleep system.- Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.- To answer routine queries from colleagues, services user's, carers, general public and other external organisations.- To maintain and update on- call rotas and bleep system.- To make decisions, which may require consideration of a range of options, such as ability to make judgements on how to deal with enquiries.- To be responsible for data entry, text processing or storage of data compiled by others.- Booking of Taxis.- Provide a postal service. Franking of external mail and sorting incoming post.- The use of VDU equipment for a substantial proportion of time, and does require keyboard skills.- Provide advice, or demonstrate own activities or workplace routines to new or less
Experience
d employees in own work area.- Provide cover for annual leave and absences within the team on a 24 hour rotational basis including all bank holidays.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Details
Date posted
04 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
232-COR-7455822-B
Job location
sHarplands HospitalHilton RoadStoke-on-TrentST4 6AZ
Job description
Job responsibilities
You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience
in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.You will be expected to provide cover for other staff for annual leave and other absences.
Job description
Person Specification
EssentialEssentialoGood general educationDesirableo
Experience
of working within a busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service.The post is part time, 24 hours per week, band 2 £24,465 per annum pro rata.
Main duties of the job
To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.Key Duties/Responsibilities- To operate a computerised switchboard.- To greet and receive visitors, patients and staff to the Hospital.- To operate and activate the internal bleep system.- Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.- To answer routine queries from colleagues, services user's, carers, general public and other external organisations.- To maintain and update on- call rotas and bleep system.- To make decisions, which may require consideration of a range of options, such as ability to make judgements on how to deal with enquiries.- To be responsible for data entry, text processing or storage of data compiled by others.- Booking of Taxis.- Provide a postal service. Franking of external mail and sorting incoming post.- The use of VDU equipment for a substantial proportion of time, and does require keyboard skills.- Provide advice, or demonstrate own activities or workplace routines to new or less
Experience
d employees in own work area.- Provide cover for annual leave and absences within the team on a 24 hour rotational basis including all bank holidays.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Details
Date posted
04 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
232-COR-7455822-B
Job location
sHarplands HospitalHilton RoadStoke-on-TrentST4 6AZ
Job description
Job responsibilities
You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience
in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.You will be expected to provide cover for other staff for annual leave and other absences.
Job description
Person Specification
EssentialEssentialoGood general educationDesirableo
Experience
of working within a busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
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