GP Receptionist/ Administrator in Altrincham inAltrincham PUBLISHED WED 22 OCT 2025 Jump to job information section

Job summary
Due to retirement we are seeking a receptionist/administrator to join our friendly and supportive team working 24 hours a week over 4 days. We are a small, traditional family GP practice providing a friendly and compassionate service for our patients. The ideal candidate will be the first point of contact for our patients and visitors, delivering exeptional service and supporting the smooth running of the practice, while managing a variety of administrative tasks. You will be responsible, with our team, for signposting all patient queries upholding a caring and friendly environment for our patients. This is a varied role requiring strong organisational skills and the ability to multitask effectively in a busy environment

Main duties of the job
24 hours a week over 4 days. Must be committed to being available for core hours of 8:00 - 18:30 when necessary and have a flexible approach to cover sickness and holidays etc.Greet patients and visitors warmly, ensuring a positive first impressionAnswer and direct phone calls with an excellent phone manner and communication skillsManage incoming correspondence, including emails and postProcess prescription requests from pharmacies, email and AccuRxScan letters and process electronic correspondence through DocmanPerform data entry tasks accuratelyAssist with scheduling appointments and managing calendarsProvide adminstrative support to other team members

About us
We are a small friendly team all striving to provide the best possible service for our patients. This has been reflected in being voted top in Trafford in the GP survey for 4 years. The admin team are very supportive of each other creating a happy and co-operative atmosphere. Due to the small size of the team this is a varied and interesting role.

Details

Date posted
22 October 2025

Pay scheme
Other

Salary
£12.48 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A5316-25-0000

Job location
sRiddings Family Health Centre34 Riddings RoadTimperleyAltrinchamCheshireWA15 6BP

Job description

Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agenciesDuties and responsibilities:The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:Opening up/locking up of practice premises and maintaining security in accordance with practice protocolsMaintaining and monitoring the practice appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professionalUse appointment system (EMIS, AccuRx,) confidently to book appointmentsProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with practice proceduresInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersScanning clinical letters using DOCMAN and filing clinical letters using DOCMAN in a timely mannerClearing and re-stocking of consulting rooms as requiredProviding clerical and secretarial assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning , processing referrals and liaising with other primary care and secondary care servicesAdministration in accordance with practice needs ie. Summarising, coding etcOrdering, re-ordering and monitoring of stationery and other suppliesDealing with clinical wasteProvision of refreshments for staff and visitors as required; washing utensils and keeping kitchen area tidyKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Job description

Person Specification

Experience
Essential

Experience
working in a GP practiceWorking knowledge of EMIS, DOCMAN, AccuRxFluent English language

Qualifications
EssentialGCSE in English and MathsDesirableTyping and Microsoft Office skills

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details