Patient Care Navigator in Newport Pagnell inNewport Pagnell PUBLISHED WED 5 NOV 2025 Jump to job information section
Depending on experience
PERMANENT
Primary Care Careers rD8BMKk6
Job description
Job summary
Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis for 22 hours per week, over 4 days, between Monday and Friday. You will also be required to cover Saturday morning shifts on a rota basis.We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Main duties of the job
Greet patients, doctors and visitors at reception in a polite and friendly manner.Answer the telephone promptly and courteously.Make appointments using the computerised appointments system.Administer the procedure for repeat prescriptions.Open and sort all medical centre post, both internal and external.Ensure the smooth running of all surgeries and clinics.Arrange hospital appointments where relevant e.g. x-rays, out-patients.Receive patients' specimens ready for pathology laboratory collection.Deal with general enquiries from patients and visitors in a helpful and efficient manner.Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.Inform patients of computerised test results, in person, on the telephone or by letter.
About us
Our practice is rated as "outstanding" by the CQC and we have a patient list size of 21,500+, with excellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway.We offer the following benefits:NHS pension scheme.Life insurance.Family benefits including an adult dependent's pension and children's pension.Ill health benefits.20% employer contribution.For further information please contact Wendy Kerr, HR manager on or email: Visits are welcome and for information regarding our practice, please visit: https://jobsincare.com/job/jnsQPCpNMRz
Details
Date posted
05 November 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
28634-4
Job location
sQueens AvenueNewport PagnellBuckinghamshireMK16 8QT
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Job description
Person Specification
Experience
EssentialExcellent communication skills, with a clear and polite telephone manner.Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
Experience
of working with the general public, being sensitive and empathic in distressing situations.Confidence to work as part of a team and ability to "think on your feet".Strong IT and administration skills.DesirableStrong customer service
Experience
is desirable.
Person Specification
Experience
is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis for 22 hours per week, over 4 days, between Monday and Friday. You will also be required to cover Saturday morning shifts on a rota basis.We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Main duties of the job
Greet patients, doctors and visitors at reception in a polite and friendly manner.Answer the telephone promptly and courteously.Make appointments using the computerised appointments system.Administer the procedure for repeat prescriptions.Open and sort all medical centre post, both internal and external.Ensure the smooth running of all surgeries and clinics.Arrange hospital appointments where relevant e.g. x-rays, out-patients.Receive patients' specimens ready for pathology laboratory collection.Deal with general enquiries from patients and visitors in a helpful and efficient manner.Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.Inform patients of computerised test results, in person, on the telephone or by letter.
About us
Our practice is rated as "outstanding" by the CQC and we have a patient list size of 21,500+, with excellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway.We offer the following benefits:NHS pension scheme.Life insurance.Family benefits including an adult dependent's pension and children's pension.Ill health benefits.20% employer contribution.For further information please contact Wendy Kerr, HR manager on or email: Visits are welcome and for information regarding our practice, please visit: https://jobsincare.com/job/jnsQPCpNMRz
Details
Date posted
05 November 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
28634-4
Job location
sQueens AvenueNewport PagnellBuckinghamshireMK16 8QT
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Job description
Person Specification
Experience
EssentialExcellent communication skills, with a clear and polite telephone manner.Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
Experience
of working with the general public, being sensitive and empathic in distressing situations.Confidence to work as part of a team and ability to "think on your feet".Strong IT and administration skills.DesirableStrong customer service
Experience
is desirable.
Person Specification
Experience
is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
inNewport Pagnell
52.08681005575381 -0.7222518858529299 Newport Pagnell 
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