Patient Pathway Co-Ordinator - CAT 11 Cardiology, Respiratory & Stroke in Reading RG1 5AN inReading RG1 5AN PUBLISHED THU 25 SEP 2025 Jump to job information section

£27,485 to £30,162 a year

Royal Berkshire NHS Foundation Trust r2u5cUUX

Job description

Band 4 Patient Pathway Coordinator

This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full -time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused admin service.

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the CAT11 team which supports Cardiology, Respiratory and Stroke Medicine. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

The role will provide comprehensive administrative support to CAT11 together with the Cardiology, Respiratory & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.

The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

25 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-7488753UCGB4-PPC

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

For further information on this job role, please refer to the Job Description and person specification attached.

For further information about this role, please contact Jose Munoz Villaplana on email:

Job description

Job responsibilities

For further information on this job role, please refer to the Job Description and person specification attached.

For further information about this role, please contact Jose Munoz Villaplana on email:

Person Specification

Qualification

Essential

Administration/Customer Care or acquired equivalent experience.

GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

Essential

Experience of using Microsoft Office, including Word and Excel

Experience of working in a multi-disciplinary team.

Customer Care experience.

Experience of handling patient/customer queries

Desirable

Experience of using digital dictation systems.

Experience of using patient data systems.

Experience of working in a healthcare setting

Previous Experience

Essential

Experience of scheduling outpatient appointments and/or admissions

Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints.

Person Specification

Qualification

Essential

Administration/Customer Care or acquired equivalent experience.

GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

Essential

Experience of using Microsoft Office, including Word and Excel

Experience of working in a multi-disciplinary team.

Customer Care experience.

Experience of handling patient/customer queries

Desirable

Experience of using digital dictation systems.

Experience of using patient data systems.

Experience of working in a healthcare setting

Previous Experience

Essential

Experience of scheduling outpatient appointments and/or admissions

Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://jobsincare.com/job/jnsQXylRv1m (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://jobsincare.com/job/jnsQXylRv1m (Opens in a new tab)

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Patient Pathway Co-Ordinator - CAT 11 Cardiology, Respiratory & Stroke: Click to view

To work as a Patient Pathway Coordinator in the UK, you typically need a combination of skills, qualifications, and experience. Here are some key skills and attributes that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and administrative staff.

2. Organizational Skills: The ability to manage multiple tasks and prioritize workloads effectively is crucial. Coordinators often deal with scheduling, documentation, and patient records.

3. Attention to Detail: Being detail-oriented helps ensure that patient information is accurate and that pathways are correctly followed.

4. Empathy and Compassion: Understanding the needs and concerns of patients is important, as you will be dealing with individuals who may be anxious or in distress.

5. Problem-Solving Skills: The ability to identify and resolve issues that may arise in the patient pathway is key to ensuring a smooth experience for patients.

6. Knowledge of Healthcare Systems: Familiarity with the NHS or healthcare systems, protocols, and processes is beneficial for navigating patient pathways effectively.

7. Teamwork and Collaboration: Working well with a variety of healthcare professionals is important for ensuring patient care is coordinated.

8. IT Skills: Proficiency in using healthcare management software, electronic medical records, and general computer applications for data entry, scheduling, and communication.

9. Time Management: The ability to manage time effectively to meet deadlines and accommodate changing priorities in a fast-paced environment.

10. Understanding of Patient Pathways: Knowledge of clinical pathways, referral processes, and how to optimize patient flow through the healthcare system.

11. Confidentiality and Ethics: Understanding the importance of patient confidentiality and handling sensitive information appropriately.

Qualifications and Experience:

- Relevant qualifications in health or social care can be advantageous (such as a degree in healthcare management or a related field).

- Previous experience in clinical or administrative roles within a healthcare setting may be required or highly desirable.

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Royal Berkshire NHS Foundation Trust r2u5cUUX

Job description

Details

Date posted

Pay scheme

Band

Salary

Contract

Working pattern

Reference number

Job locations

Job description

Job responsibilities

Job responsibilities

Person Specification

Qualification

Essential

Skills, Knowledge, Abilities

Essential

Desirable

Previous Experience

Essential

Desirable

Qualification

Essential

Skills, Knowledge, Abilities

Essential

Desirable

Previous Experience

Essential

Desirable

Disclosure and Barring Service Check

Employer details

Employer name

Address

Employer's website

Employer details

Employer name

Address

Employer's website

Requirements

Benefits