Digital Systems Support Officer in Hull inHull PUBLISHED FRI 31 OCT 2025 Jump to job information section
Band 4: £27,485 to £30,162 a year Per annum
PERMANENT
CANCER NHS RESPIRATORY MEDICINE VASCULAR SURGERY VISA
Job description
Permanent Band 4 post (£27,485–£30,162) with a large NHS Trust — steady pay and long-term job security in a 20,000‑strong employer.
Work with Lorenzo EPR and modern digital systems — gain hands‑on, transferable IT skills that boost future career options.
Training given and commitment to further learning — ideal for returners or those wanting to upskill in healthcare IT.
Flexible working across nearby sites (HU16/Castle Hill area) — suits carers who need reliable, car‑friendly commutes.
Make a real difference, digitising bedside systems to improve patient care and reduce paperwork for clinical staff.
Join a supportive HDigital team in teaching hospitals — collaborative colleagues and links to research and development.
Job summary
A vacancy has arisen for a Systems Support Officer within the HDigital Support and Implementation Service.The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove the use of paper where possibleThis will require the continued support and implementation of a number of new and continually upgraded systems and applications, including the Lorenzo EPR system. The Trust is also currently upgrading its infrastructure to provide enhanced communications technology with a range of mobile devices to ensure the systems that are implemented can be easily and quickly accessed at the patient's bedside and or where-ever the patient is seen. These systems will be used to collect and provide both clinical treatment data and administrative information to benefit the care of our patients.
Main duties of the job
We are looking for an enthusiastic individual to join our team to help the Trust develop our current and new systems whilst supporting Trust users in their everyday use of the systems.
Experience
of current hospital systems predominantly Lorenzo and or providing system support would be advantageous but not essential as training will be given.You should possess excellent organisational and communication skills and be capable of working under your own initiative on identified user queries and possess very good interpersonal skills.You will work as part of the HDigital Support and Implementation team, and will therefore need to demonstrate the ability to work within a team with shared goals, and be able to meet strict deadlines.Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Details
Date posted
31 October 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£27,485 to £30,162 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
356-25-7474976
Job location
sHull University Teaching Hospitals NHS TrustHullHU16 5JQ
Job description
Job responsibilities
For further
Details
with regard to this vacancy opportunity, please see the attached
Job description
and
Person Specification
.Should we receive a high volume of applications the advert may be closed earlier than stated.
Job description
Job responsibilities
For further
Job description
and
Person Specification
Qualifications
EssentialECDL Advanced levelEquivalent
Experience
or relevant
Qualifications
to diploma levelDesirableITIL qualificationPrince2 qualification or equivalent
Experience
Essential
Experience
of Trust Systems
Experience
of working in a customer service or call handling environmentProven
Experience
within software application support, configuration and software upgrades, incident management and issue resolution
Experience
of involvement and implementation of major systems software upgrades
Experience
of fault logging and issues / problem managementDesirablePrevious
Experience
of working with Hdigital systemsPrevious NHS
Experience
in a relevant Healthcare settingProven
Experience
of working within software application roleKnowledge of Hdigital systemsPrevious
Experience
of fault management and systems upgradesPrevious
Experience
of working within Projects using Prince2 methodologySkillsEssentialExcellent communication skills, electronic, written and verbalExcellent organisational skillsExcellent analytical skillsVery good problem solving skillsDiplomacy skills ability to work with staff at all levelsAbility to think creatively and manage changeAbility to work unsupervised and on own initiativeAbility to work to agreed strict deadlinesKnowledge of current technologies which support administrative and clinical processes within the Trust especially LorenzoConfidence in interaction with professionalsAbility to work flexiblyAbility to work under pressureTeam playerSelf-motivated and reliableCapable of and willing to work across sitesKnowledge of the Computer Misuse Act, GDPR plus security and confidentiality issuesCommitted to further training.
Person Specification
Experience
or relevant
Experience
Essential
Experience
of Trust Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
A vacancy has arisen for a Systems Support Officer within the HDigital Support and Implementation Service.The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove the use of paper where possibleThis will require the continued support and implementation of a number of new and continually upgraded systems and applications, including the Lorenzo EPR system. The Trust is also currently upgrading its infrastructure to provide enhanced communications technology with a range of mobile devices to ensure the systems that are implemented can be easily and quickly accessed at the patient's bedside and or where-ever the patient is seen. These systems will be used to collect and provide both clinical treatment data and administrative information to benefit the care of our patients.
Main duties of the job
We are looking for an enthusiastic individual to join our team to help the Trust develop our current and new systems whilst supporting Trust users in their everyday use of the systems.
Experience
of current hospital systems predominantly Lorenzo and or providing system support would be advantageous but not essential as training will be given.You should possess excellent organisational and communication skills and be capable of working under your own initiative on identified user queries and possess very good interpersonal skills.You will work as part of the HDigital Support and Implementation team, and will therefore need to demonstrate the ability to work within a team with shared goals, and be able to meet strict deadlines.Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Details
Date posted
31 October 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£27,485 to £30,162 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
356-25-7474976
Job location
sHull University Teaching Hospitals NHS TrustHullHU16 5JQ
Job description
Job responsibilities
For further
Details
with regard to this vacancy opportunity, please see the attached
Job description
and
Person Specification
.Should we receive a high volume of applications the advert may be closed earlier than stated.
Job description
Job responsibilities
For further
Job description
and
Person Specification
Qualifications
EssentialECDL Advanced levelEquivalent
Experience
or relevant
Qualifications
to diploma levelDesirableITIL qualificationPrince2 qualification or equivalent
Experience
Essential
Experience
of Trust Systems
Experience
of working in a customer service or call handling environmentProven
Experience
within software application support, configuration and software upgrades, incident management and issue resolution
Experience
of involvement and implementation of major systems software upgrades
Experience
of fault logging and issues / problem managementDesirablePrevious
Experience
of working with Hdigital systemsPrevious NHS
Experience
in a relevant Healthcare settingProven
Experience
of working within software application roleKnowledge of Hdigital systemsPrevious
Experience
of fault management and systems upgradesPrevious
Experience
of working within Projects using Prince2 methodologySkillsEssentialExcellent communication skills, electronic, written and verbalExcellent organisational skillsExcellent analytical skillsVery good problem solving skillsDiplomacy skills ability to work with staff at all levelsAbility to think creatively and manage changeAbility to work unsupervised and on own initiativeAbility to work to agreed strict deadlinesKnowledge of current technologies which support administrative and clinical processes within the Trust especially LorenzoConfidence in interaction with professionalsAbility to work flexiblyAbility to work under pressureTeam playerSelf-motivated and reliableCapable of and willing to work across sitesKnowledge of the Computer Misuse Act, GDPR plus security and confidentiality issuesCommitted to further training.
Person Specification
Experience
or relevant
Experience
Essential
Experience
of Trust Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Permanent Band 4 post (£27,485–£30,162) with a large NHS Trust — steady pay and long-term job security in a 20,000‑strong employer.
Work with Lorenzo EPR and modern digital systems — gain hands‑on, transferable IT skills that boost future career options.
Training given and commitment to further learning — ideal for returners or those wanting to upskill in healthcare IT.
Flexible working across nearby sites (HU16/Castle Hill area) — suits carers who need reliable, car‑friendly commutes.
Make a real difference, digitising bedside systems to improve patient care and reduce paperwork for clinical staff.
Join a supportive HDigital team in teaching hospitals — collaborative colleagues and links to research and development.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Permanent Band 4 post (£27,485–£30,162) with a large NHS Trust — steady pay and long-term job security in a 20,000‑strong employer.; Work with Lorenzo EPR and modern digital systems — gain hands‑on, transferable IT skills that boost future career options.; Training given and commitment to further learning — ideal for returners or those wanting to upskill in healthcare IT.; Flexible working across nearby sites (HU16/Castle Hill area) — suits carers who need reliable, car‑friendly commutes.; Make a real difference: digitising bedside systems to improve patient care and reduce paperwork for clinical staff.; Join a supportive HDigital team in teaching hospitals — collaborative colleagues and links to research and development.
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