Part time Patient Facilitator in London inLondon PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
Lower Clapton General Practice islooking to employ a Part-time Patient Facilitator to work from 2pm to 8pm, 6 hours daily from Monday to Friday (30 hours per week).The Practice is open from 8.00am to 8.00pm. The successful applicant will be a member of the Reception team completing patient related administrative tasks.

Experience
of working in a general practice is an advantage. Knowledge of EMIS Web computer system is desirable.Excellent interpersonal and communication skills, particularly verbal skills are essential.

Main duties of the job
The purpose of the role is to:Offer general assistance to the practice team and project a positiveand friendly image to patients and other visitors, either in person or via thetelephoneReceive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective wayUndertake a variety of administrative duties to assist in the smoothrunning of the practice, including the provision of secretarial and clericalsupport to clinical staff and other members of the practice teamFacilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agenciesPlease refer to the

Job description
for full

Details
.

About us
The Practice is open from 8.00am to 8.00pm Monday to Friday.We employ over 60 staff and provide personalised care to over 15,000 patients. We offer a friendly, supportive and innovative team environment.We are a large but close team of the usual staff GP's, Nurses, Healthcare Assistants and a large team of Ancillary staff including Reception and Administration Staff, but also innovative PCN roles such as a vocational OT, mental health worker as well as a fantastic team of clinical pharmacists and FCPs as well as a great wellbeing team. We are a 6 partner practice one of which is our lead nurse and another is our

Experience
d ANP.We relocated in May 2024 and the practice is attached to an amazing and exciting new purpose built very special building (Google Portico Hackney) where this role is currently based.

Details

Date posted
05 November 2025

Pay scheme
Other

Salary
£13.85 an hour London Living Wage

Contract
Permanent

Working pattern
Part-time

Reference number
A0965-25-00Job location
sLower Clapton General Practice34 Linscott RoadLondonE5 0RD

Job description

Job responsibilities
Duties andresponsibilities:The duties and responsibilities to beundertaken by members of the practice administration team may include any orall of the items in the following list. Duties may be varied from time to time under the direction of the seniorreceptionist/practice management team, dependent on current and evolvingpractice workload and staffing levels:Ensure the telephones areanswered in a timely manner and any issues are recorded and reported to themanagement team when they ariseOpening up/locking up ofpractice premises and maintaining security in accordance with practiceprotocolsMaintaining and monitoring thepractice appointments systemProcessing personal, telephoneand electronic requests for appointments, visits and telephone/ electronicconsultationsEnsure people contacting thepractice are directed to the most appropriate healthcare professional or systemto

Address
their issueProcessing and distributingincoming (and outgoing) mail via scanning and workflowTaking messages and ensuringthey are processed in the most appropriate wayFiling and retrieving paperworkwhen neededProcessing repeat prescriptionsin accordance with practice guidelinesComputer data entry/dataallocation and collation; processing and recording information in accordancewith practice proceduresInitiating contact with andresponding to requests from patients, other team member and associatedhealthcare agencies and providersProcess and respond to requestsfrom clinicians for support and information in a timely mannerClearing and re-stocking ofconsulting rooms as requiredProviding clerical assistance topractice staff as required filing, photocopying and scanningOrdering, re-ordering andmonitoring of stationery and other supplies when requiredDealing with clinical andnon-clinical waste when requiredDealing with spills according topractice protocolsEnsuring reception and thepatient facing areas are kept tidy at all times.Provision of refreshments forstaff and visitors as required; loading and emptying the dishwasher and keepingthe kitchen area clean and tidyKeeping the noticeboards updatedand relevantSupport the team in emergencysituations and participate in training around such situationsParticipate in the recall ofpatients via phone call, text, email and letters supporting the systemsadministrator to improve practice outcomesProvide support to themanagement team and practice coordinator from an administrative point and helpsupport project and practice developmentsProvide flexibility of hours toinclude extended hours and weekend workingProvide flexibility of locationso that cross site cover can be provided when the need arisesProcess all GP2GP, EPS, GP Linksand other electronic GP processes and participate in training on all existingand new services.Process and collate all newpaper notes into the practice, chasing overdue notes and sending requestednotes back.Ensure timely processing ofreports and all requests for information by outside agenciesEnsure fees are processed(according to practice protocols) when appropriateLiaising with other NHS serviceswith regard to the above and related processes when required.Take complaints and process themaccording to the practice policyShow high level of customerservice and reflect on own and whole team development needs in this areaHelp develop and improve thecustomer

Experience
Engage with new technologies toimprove the patient and practice

Experience
Ensure new patients have asmooth registration process and are processed according to the practiceprotocols with particular reference to carers, childhood immunisations and saferegistration of family units.Ensure practice policiesrelating to patients are followed such as the Carers policyTo carry out any other duties commensuratewith the general purpose of the post

Experience
of working with the public

Experience
of working within a pressurised environmentPrevious Receptionist

Experience
, preferably within a healthcaresetting or similar

Experience
of working in a GP PracticeGP Reception

Experience
Excellent communication skills verbal and writtenExcellent interpersonal skills with a sympathetic andcaring approach to the publicAnunderstanding, acceptance and adherence of the need for strict confidentiality& data protection issuesComputer literateWillingness to take advice, follow instruction andundertake delegated dutiesAbility to prioritise workload and multitaskAbleto work within a teamLanguage other than English speakingKnowledge Emis WebFlexible approach to workProfessionalappearance and conductSelf-motivatedFriendly and approachable mannerSense ofhumour

Job description

Experience
of working with the public

Person Specification

Qualifications
EssentialEducation to GCSE level with GCSE English or equivalentDesirableBasic IT qualification such as ECDLSpecial AptitudesEssentialFlexible approach to workProfessional appearance and conductSelf-motivatedFriendly and approachable mannerDesirableSense of humour

Experience
Essential

Experience
of working with the public

Experience
, preferably within a healthcare setting or similarExcellent communication skills verbal and writtenExcellent interpersonal skills with a sympathetic and caring approach to the publicAn understanding, acceptance and adherence of the need for strict confidentiality & data protection issuesComputer literateWillingness to take advice, follow instruction and undertake delegated dutiesAbility to prioritise workload and multitaskAble to work within a teamDesirablePrevious Knowledge of Emis Web desirableLanguage other than English speaking

Experience
Sense of humour

Person Specification

Experience
Essential

Experience
of working with the public

Experience
Sense of humour

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details