Emergency Department Coordinator/ Receptionist in Maidstone / Tunbridge Wells inMaidstone / Tunbridge Wells PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year per annum pro rata
PERMANENT
NO SPONSORSHIP
Job description
Job summary
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.Join Our Team as an Emergency Department Coordinator/ReceptionistAre you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.
Main duties of the job
What We're Looking For:A detail-oriented individual with strong data entry skills.A logical thinker who can use their initiative to make decisions in a fast-paced environment.Computer literacy and proficiency in navigating systems and software.Excellent communication and organisational abilities.Working Hours:This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.Cross-site working will be required.Why Join Us?Be part of a supportive and dedicated team in a critical healthcare environment.Develop your skills while contributing to a vital public service.Please note:This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunityPlease note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.Click here to hear what our staff say.Joining us includes a comprehensive benefits package:At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitsBlue Light card eligibilityAnd more,additional benefits can be found in the benefits documents below
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
359-7375510-T2
Job location
sMaidstone and Tunbridge Wells Hospital (Cross Site)Maidstone / Tunbridge WellsME16 9QQ
Job description
Job responsibilities
Weve provided all the
Details
you need about this role in the
Job description
and
Person Specification
. Please take a moment to review the criteria in the
Person Specification
and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.Please note that appointment to this post will be subject to a satisfactory
Disclosure and Barring Service Check
atStandardLevel.All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Job description
Details
you need about this role in the
Job description
and
Person Specification
Qualifications
EssentialGCSE's, or have equivalent relevant
Experience
to ongoing education and trainingBasic IT qualification or ability to demonstrate knowledgeDesirableA Levels/NVQSkillsEssentialIT literateGood Communication skills : verbal, written, electronic and telephoneDesirableAbility to manage own workloadAbility to liaise effectively
Experience
/KnowledgeEssential
Experience
d in using the Allscripts PASKnowledge of the tracking and locating of patient notes.DesirablePrevious
Experience
Person Specification
Experience
/KnowledgeEssential
Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.Join Our Team as an Emergency Department Coordinator/ReceptionistAre you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.
Main duties of the job
What We're Looking For:A detail-oriented individual with strong data entry skills.A logical thinker who can use their initiative to make decisions in a fast-paced environment.Computer literacy and proficiency in navigating systems and software.Excellent communication and organisational abilities.Working Hours:This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.Cross-site working will be required.Why Join Us?Be part of a supportive and dedicated team in a critical healthcare environment.Develop your skills while contributing to a vital public service.Please note:This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunityPlease note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.Click here to hear what our staff say.Joining us includes a comprehensive benefits package:At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitsBlue Light card eligibilityAnd more,additional benefits can be found in the benefits documents below
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
359-7375510-T2
Job location
sMaidstone and Tunbridge Wells Hospital (Cross Site)Maidstone / Tunbridge WellsME16 9QQ
Job description
Job responsibilities
Weve provided all the
Details
you need about this role in the
Job description
and
Person Specification
. Please take a moment to review the criteria in the
Person Specification
and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.Please note that appointment to this post will be subject to a satisfactory
Disclosure and Barring Service Check
atStandardLevel.All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Job description
Details
you need about this role in the
Job description
and
Person Specification
Qualifications
EssentialGCSE's, or have equivalent relevant
Experience
to ongoing education and trainingBasic IT qualification or ability to demonstrate knowledgeDesirableA Levels/NVQSkillsEssentialIT literateGood Communication skills : verbal, written, electronic and telephoneDesirableAbility to manage own workloadAbility to liaise effectively
Experience
/KnowledgeEssential
Experience
d in using the Allscripts PASKnowledge of the tracking and locating of patient notes.DesirablePrevious
Experience
Person Specification
Experience
/KnowledgeEssential
Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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inMaidstone / Tunbridge Wells
51.2636317734994 0.4704884617461255 Maidstone / Tunbridge Wells 
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