QR code linking to this job posting Call Centre Operator in London SE5 9NY inLondon SE5 9NY PUBLISHED WED 1 OCT 2025

£30,546 to £32,207 a year
NHS VISA

King's College Hospital NHS Foundation Trust

Competitive London Band 3 pay, £30,546–£32,207 (incl. high‑cost allowance).
Permanent full‑time post with NHS stability and a professional team.
Direct, meaningful contact with patients and carers — ideal for experienced carers.
On‑the‑job training and use of EPIC, Cleric and strong IT systems skills.
Flexible shift cover including short‑notice overtime and public holiday work.
Employer values diversity and sustainability; DBS required and sponsorship considered.
Support patients, carers and hospital teams as a Call Centre Operator (Assessment Help Desk Operator) at King’s College Hospital NHS Foundation Trust in Denmark Hill, London SE5 9NY. You will assess patient eligibility for transport using agreed NHS and Trust criteria, process bookings, arrange and validate specialist journeys (including double‑crew and bariatric needs), and liaise with transport providers. The role is front‑line: handling a high volume of enquiries by phone and electronic systems, giving clear, empathetic advice, keeping accurate records in systems such as EPIC and Cleric, and preparing activity and performance reports to improve service quality.

This permanent, full‑time Band 3 role pays £30,546–£32,207 a year (including London high‑cost allowance) and is a great fit for experienced carers and organised communicators who enjoy meaningful, people‑centred work. You’ll join a diverse, professional team committed to outstanding care and sustainability; a DBS check is required and applications needing Skilled Worker sponsorship are welcome. For an easy application and to explore similar roles, find this vacancy on jobsincare.com and click the "Apply Now" button alongside this listing to submit your application.
Competitive London Band 3 pay, £30,546–£32,207 (incl. high‑cost allowance).
Permanent full‑time post with NHS stability and a professional team.
Direct, meaningful contact with patients and carers — ideal for experienced carers.
On‑the‑job training and use of EPIC, Cleric and strong IT systems skills.
Flexible shift cover including short‑notice overtime and public holiday work.
Employer values diversity and sustainability; DBS required and sponsorship considered.
 


in London SE5 9NY
Locations are approximate.