ICC Clinical Delivery Coordinator in Manchester inManchester PUBLISHED THU 13 NOV 2025 Jump to job information section

Job summary Now accepting External ApplicationsClinical Co Ordinator x1 secondment / fixed term until June 2026The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre

Experience is required and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.

Main duties of the job ICC Clinical Delivery CoordinatorThe post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using

Contract ed taxi companies. You will provide information for operational crews regarding contact

Details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.

About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted 13 November 2025

Pay scheme Agenda for changeBandBand 2

Salary £24,465 a year per annum

Contract Secondment

Working pattern Full-time

Reference number 242-4843

Job location sParkwayManchesterM14 7LU

Job description

Job responsibilities This role is NHS pay scale Band 2 and attracts shifts enhancements as detailed below:Basic pay £24, 465Shift enhancements:Weekdays 2000hrs-0600hrs time + 41%Saturdays all hours time + 41%Sundays all hours time + 83%Recruitment Campaign:Advertising Dates: 28.10.2025 - 11.11.2025Interviews: w/c 17.11.2025

Job description

Person Specification Skills / CompetenciesEssentialExcellent communication and relationship skillsAbility to work to strict deadlines with accuracyKnowledge of protection and understanding of confidentiality requirementsAbility to work on own initiative with minimum supervisionIs able to recognise queries outside of remit and escalate any concerns to appropriate personsAbility to seek guidance when requiredComputer literacy with competency using full Microsoft Office package and strong keyboard skillsAbility to multi task, switching between a range of activitiesQualificationEssentialGood standard of education of which English GCSE is required

Experience EssentialPrevious Call Centre

Experience Values and BehavioursEssentialWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Experience EssentialPrevious Call Centre

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details