Complex Care Administrator in Oxford inOxford PUBLISHED TUE 11 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year
PERMANENT
NO SPONSORSHIP
Job description
Job summary
Unfortunately, we are unable to consider applicationsfrom individuals who require sponsorship.At our Organisation, our selectionprocess ensures we recruit candidates with the right skills and values. Wemonitor AI use in applications and remain alert to misuse that misrepresentsabilities. You must declare any AI use when submitting your application.The All Age, Complex & Continuing Care Service (AACCC)are looking for a conscientious individual to join our team in one of our threebases in Oxford, Reading or High Wycombe.
Main duties of the job
The postholder will provide administrative support, working within a small integratedteam within Continuing Healthcare to assist in delivering every element ofadministration required to support Band 5 Admin staff and the Clinical staff inthe assessment and placement of eligible patients for rehabilitation and othercommissioned services. This includes supporting the DoLs team with the documentpreparation for their ongoing assessment work.The post holder will be requiredto liaise with other administrative and support staff within BOB ICB NHSFoundation ICB and a range of external contacts including other NHS ICBs,Social Services, Care Providers, Community Nurses and GPs and to respond toenquiries received from the general public.If you would like to discuss this role, please contact DebbieGoble on .
About us
NHS Buckinghamshire, Oxfordshire andBerkshire West (BOB) Integrated Care Board is the statutory NHS organisationresponsible for planning and delivering health and care services for thecommunities of Buckinghamshire, Oxfordshire and Berkshire West.We work collaboratively with partnerorganisations including local government, the voluntary, community and socialenterprise sector, and people and communities across the BOB Health and CareIntegrated Care System (ICS).Our key priorities are toincrease healthy life expectancy and reduce health inequalities for the 1.7million people who live in our communities.We value and promote diversityand are committed to equality of opportunity for all. We believe that the bestemployers are those that reflect the communities they serve. We want toincrease the diversity of our NHS leadership and particularly encourage applicationsfrom women, people from Black, Asian and Minority Ethnic communities, LGBTcommunities, younger candidates and from people with lived
Experience
ofdisability, who we know are all under-represented in these important roles.Our Values are:Respectful we are inclusiveImpactful we make a differenceIntegrity we are kind and fairLeadership we encourage leadershipCollaborative we work together in a positive way
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
D9482-ICB-5784TG
Job location
sUnipart Group Of CompaniesGarsington RoadCowleyOxfordOX4 2PGEaston StreetHigh WycombeBuckinghamshireHP11 1NHBath RoadReadingRG30 2BA
Job description
Job responsibilities
Actas receptionist/first point of contact for the department, dealing with routineand specialist enquiries in a pleasant and helpful manner, communicatingrelevant information to stakeholders, referring to others as appropriate.Ensurethat general office supply levels are maintained.Responsiblefor sorting of all incoming post and ensure distribution to the relevantdepartments, and to ensure that all out going post is documented. To send postrecorded delivery when requested.Ensurethat all complaints, comments and suggestions are dealt with appropriately, inaccordance with policy, resolving where possible and escalating to line managerwhen appropriate.Toprovide efficient administrative support to the AACC team.Toensure that high standards of data quality and accurate recording aremaintained, using the ICBs databases.Understandthe end-to-end AACC process and other commissioned services supported by AACCfunding.Havea flexible/adaptable approach to their work in order to meet various deadlines.Ableto work on own initiative and unsupervised, within defined policies andprocedures to set timescales and the Locality teams priorities.Respondto email, telephone and written enquiries in a confidential and sensitivemanner, actioning in the appropriate way.Toappropriately communicate confidential and sensitive information on patients toexternal agencies.Toarchive and dispose of electronic and paper documents confidentially, inaccordance with the current procedures in place.Producequality documentation to support the work of the team as required, using theappropriate Microsoft software and adopting the ICBs corporate standards andstyle.Provideadministrative support for meetings as required, preparing agendas, recordingaction notes of meetings. Post holder must have a standard level of keyboardskills and able to use Microsoft Office programmes.Tocarry out other appropriate delegated duties as required.
Job description
Person Specification
Communication SkillsEssentialClear communicator with good writing, data entry and telephone skills.Ability to work effectively as part of a team.Problem solving skills.
Qualifications
EssentialEducated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven
Experience
.
Experience
EssentialDemonstrable
Experience
of working in an administrative environment and working with computerised data systems.Working knowledge of Microsoft Office including Word and Excel.Desirable
Experience
of working in a health care environment.Awareness of a range of Health Services provisions.Knowledge of NHS issues.Understanding of Data Protection legislation.
Experience
.
Experience
EssentialDemonstrable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Unfortunately, we are unable to consider applicationsfrom individuals who require sponsorship.At our Organisation, our selectionprocess ensures we recruit candidates with the right skills and values. Wemonitor AI use in applications and remain alert to misuse that misrepresentsabilities. You must declare any AI use when submitting your application.The All Age, Complex & Continuing Care Service (AACCC)are looking for a conscientious individual to join our team in one of our threebases in Oxford, Reading or High Wycombe.
Main duties of the job
The postholder will provide administrative support, working within a small integratedteam within Continuing Healthcare to assist in delivering every element ofadministration required to support Band 5 Admin staff and the Clinical staff inthe assessment and placement of eligible patients for rehabilitation and othercommissioned services. This includes supporting the DoLs team with the documentpreparation for their ongoing assessment work.The post holder will be requiredto liaise with other administrative and support staff within BOB ICB NHSFoundation ICB and a range of external contacts including other NHS ICBs,Social Services, Care Providers, Community Nurses and GPs and to respond toenquiries received from the general public.If you would like to discuss this role, please contact DebbieGoble on .
About us
NHS Buckinghamshire, Oxfordshire andBerkshire West (BOB) Integrated Care Board is the statutory NHS organisationresponsible for planning and delivering health and care services for thecommunities of Buckinghamshire, Oxfordshire and Berkshire West.We work collaboratively with partnerorganisations including local government, the voluntary, community and socialenterprise sector, and people and communities across the BOB Health and CareIntegrated Care System (ICS).Our key priorities are toincrease healthy life expectancy and reduce health inequalities for the 1.7million people who live in our communities.We value and promote diversityand are committed to equality of opportunity for all. We believe that the bestemployers are those that reflect the communities they serve. We want toincrease the diversity of our NHS leadership and particularly encourage applicationsfrom women, people from Black, Asian and Minority Ethnic communities, LGBTcommunities, younger candidates and from people with lived
Experience
ofdisability, who we know are all under-represented in these important roles.Our Values are:Respectful we are inclusiveImpactful we make a differenceIntegrity we are kind and fairLeadership we encourage leadershipCollaborative we work together in a positive way
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
D9482-ICB-5784TG
Job location
sUnipart Group Of CompaniesGarsington RoadCowleyOxfordOX4 2PGEaston StreetHigh WycombeBuckinghamshireHP11 1NHBath RoadReadingRG30 2BA
Job description
Job responsibilities
Actas receptionist/first point of contact for the department, dealing with routineand specialist enquiries in a pleasant and helpful manner, communicatingrelevant information to stakeholders, referring to others as appropriate.Ensurethat general office supply levels are maintained.Responsiblefor sorting of all incoming post and ensure distribution to the relevantdepartments, and to ensure that all out going post is documented. To send postrecorded delivery when requested.Ensurethat all complaints, comments and suggestions are dealt with appropriately, inaccordance with policy, resolving where possible and escalating to line managerwhen appropriate.Toprovide efficient administrative support to the AACC team.Toensure that high standards of data quality and accurate recording aremaintained, using the ICBs databases.Understandthe end-to-end AACC process and other commissioned services supported by AACCfunding.Havea flexible/adaptable approach to their work in order to meet various deadlines.Ableto work on own initiative and unsupervised, within defined policies andprocedures to set timescales and the Locality teams priorities.Respondto email, telephone and written enquiries in a confidential and sensitivemanner, actioning in the appropriate way.Toappropriately communicate confidential and sensitive information on patients toexternal agencies.Toarchive and dispose of electronic and paper documents confidentially, inaccordance with the current procedures in place.Producequality documentation to support the work of the team as required, using theappropriate Microsoft software and adopting the ICBs corporate standards andstyle.Provideadministrative support for meetings as required, preparing agendas, recordingaction notes of meetings. Post holder must have a standard level of keyboardskills and able to use Microsoft Office programmes.Tocarry out other appropriate delegated duties as required.
Job description
Person Specification
Communication SkillsEssentialClear communicator with good writing, data entry and telephone skills.Ability to work effectively as part of a team.Problem solving skills.
Qualifications
EssentialEducated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven
Experience
.
Experience
EssentialDemonstrable
Experience
of working in an administrative environment and working with computerised data systems.Working knowledge of Microsoft Office including Word and Excel.Desirable
Experience
of working in a health care environment.Awareness of a range of Health Services provisions.Knowledge of NHS issues.Understanding of Data Protection legislation.
Experience
.
Experience
EssentialDemonstrable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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