Patient Advisor - Rock Healthcare in Bury, Manchester inBury, Manchester PUBLISHED WED 12 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
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Job description
Job summary
Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst
Address
ing any concerns and minimising complaints to maintain a high level of patient satisfaction.This vacancy is for full or part time hours between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Your duties will include:- Checking in and registering patients;- Ordering medications / Prescription processing;- Scheduling appointments; Coordinating home visits;- Reception & Administration duties;- Navigating Clinical software systems.Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
RockHealthcare is a long established, forward thinking and dynamic GP Practicecurrently serving around 9,500 patients. We are based at Moorgate Primary CareCentre in Bury.The site is a modern,purpose-built premises, containing a variety of primary care services to meetthe needs of the local population.Weare proud to be a teaching Practice for Medical Students, Nursing Students,Health Care Assistants and GP Trainees. Weare committed to the continued development of our teams.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
£12.60 an hour + NHS Pension
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0230-25-0Job location
sMoorgate Primary Care Centre22 Derby WayBury, ManchesterBL9 0NJ
Job description
Job responsibilities
Please see the attached
Job description
and
Person Specification
or you can drop us an email to request should you be having difficulty accessing or opening the document.
Job description
Job description
and
Person Specification
CommuncationEssentialMust have excellent telephone and communication skills.Be an excellent problem solver and de escalate complaints.Be a team player and also be able to work using own initiative.
Experience
Essential
Experience
of working in an office environmentMinimum 1 years
Experience
of working in a GP PracticeDesirableMinute taking
Experience
Qualifications
EssentialEducated to GCSE standard or equivalent [Mathematics & English]Previous
Experience
/ TrainingEssential
Experience
of working with the public in a fast paced environment.Microsoft Word and Excel literate.
Experience
in handling a high volume of calls and dealing with a variety of enquiries.DesirableFamiliarity with Emis and Docman;Previous history of working in a healthcare setting.Inter-Personal SkillsEssentialMust be able to work as part of a team and contribution to Practice meetings.The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Experience
Essential
Experience
/ TrainingEssential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst
Address
ing any concerns and minimising complaints to maintain a high level of patient satisfaction.This vacancy is for full or part time hours between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Your duties will include:- Checking in and registering patients;- Ordering medications / Prescription processing;- Scheduling appointments; Coordinating home visits;- Reception & Administration duties;- Navigating Clinical software systems.Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
RockHealthcare is a long established, forward thinking and dynamic GP Practicecurrently serving around 9,500 patients. We are based at Moorgate Primary CareCentre in Bury.The site is a modern,purpose-built premises, containing a variety of primary care services to meetthe needs of the local population.Weare proud to be a teaching Practice for Medical Students, Nursing Students,Health Care Assistants and GP Trainees. Weare committed to the continued development of our teams.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
£12.60 an hour + NHS Pension
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0230-25-0Job location
sMoorgate Primary Care Centre22 Derby WayBury, ManchesterBL9 0NJ
Job description
Job responsibilities
Please see the attached
Job description
and
Person Specification
or you can drop us an email to request should you be having difficulty accessing or opening the document.
Job description
Job description
and
Person Specification
CommuncationEssentialMust have excellent telephone and communication skills.Be an excellent problem solver and de escalate complaints.Be a team player and also be able to work using own initiative.
Experience
Essential
Experience
of working in an office environmentMinimum 1 years
Experience
of working in a GP PracticeDesirableMinute taking
Experience
Qualifications
EssentialEducated to GCSE standard or equivalent [Mathematics & English]Previous
Experience
/ TrainingEssential
Experience
of working with the public in a fast paced environment.Microsoft Word and Excel literate.
Experience
in handling a high volume of calls and dealing with a variety of enquiries.DesirableFamiliarity with Emis and Docman;Previous history of working in a healthcare setting.Inter-Personal SkillsEssentialMust be able to work as part of a team and contribution to Practice meetings.The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Experience
Essential
Experience
/ TrainingEssential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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inBury, Manchester
53.59269207113024 -2.298770095489358 Bury, Manchester 
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