Patient Services Manager in Braunton inBraunton PUBLISHED THU 30 OCT 2025 Jump to job information section

Job summary
Opportunities like this don't come around often!We are looking for a dynamic Patient Services Manager to lead our team of medical administrators who deal with "patient facing" services. We need someone who is target driven with a "can do/proactive" attitude.The role will be challenging at times but also very rewarding. The successful candidate will work closely with, and have full support of the management team.

Main duties of the job
Day to day responsibilities will include directing the medical admin team to ensure all tasks/work is completed in a timely manner.The Patient Services Manager will be expected to lead by example and we envisage time being spent training and developing the team.

About us
Caen Medical Centre is a well established GP practice serving the population of Braunton and surrounding areas. The team consists of 8 GP partners, 1 salaried GP and other healthcare professionals and is supported by a medical admin and management team.Staff wellbeing is a priority for the partners and we have recently introduced Birthday Leave and Employee recognition monthly awards.We pride ourselves on providing an outstanding service for our patients in what can be difficult circumstances. A good sense of humour goes a long way!

Details

Date posted
30 October 2025

Pay scheme
Other

Salary
Depending on

Experience
Minimum

Salary
£30,868.66

Contract
Permanent

Working pattern
Full-time

Reference number
A1953-25-00Job location
sCaen Medical CentreBrauntonNorth DevonEX33 1LR

Job description

Job responsibilities
The following are the core responsibilities of the Patient Services Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.The Patient Services Manager is responsible for:a. Overseeing the administration and support operations of the practice, ensuring the Patient Services team achieve their primary responsibilities, including use of Care Navigation softwareb. Line managing all Patient Services team, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory trainingc. Completing Patient Services team appraisals as required alongside the Practice Managerd. Identifying and delivering Patient Services team training where requirede. Compiling Patient Services team rotas ensuring sufficient cover is provided for periods of leave and other absencesf. Reviewing and updating all administrative and reception policies and procedures as required alongside the Operations Managerg. Supporting the management team in the compilation of practice reports and the practice development planh. Ensure regular monitoring of medical admin team work outputs and hold regular one to ones with team to share info as appropriatei. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislationj. Acting as a focal point for the practice in managing requests from external organisations such as the local police, solicitors, DVLA and other agencies and ensuring the correct processes are followed for managing SARS/Medical reports requestsk. Updating the appointment system to reflect leave and other approved absencesl. Providing initial guidance and advice to patients who wish to complain with support from Practice Manager as requiredm. Schedule and take minutes for the Patient Participation Group meetingsn. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessaryo. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriatelyp. Taking responsibility for ensuring noticeboards are updated regularly with appropriate informationSecondary responsibilitiesIn addition to the primary responsibilities, the Patient Services Manager may be requested to:a. Deputise for the operations manager during periods of absenceb. Partake in audit as directed by the audit leadc. Ensure systems in place for patient recalls for medication/condition monitoring, with support from Operations Managerd. Coordinate and produce meeting agendas and record the minutes of meetingse. Support the practice manager in the maintenance of the practice website and social media accountsf. Monitor and promote the use of the Friends and Family Testg. Champion continuous improvement, encouraging staff to participate and make suggestionsh. Assist with QOF targets

Job description

Person Specification

Qualifications
EssentialGood Standard of general education with excellent literacy and numeracy skillsDesirableEducated to degree level in healthcare or businessLeadership and/or Management qualification

Experience
Essential

Experience
within Primary Care or relevant environment

Experience
of working in a fast paced, high volume office environment

Experience
leading/managing a team

Experience
in dealing with external organisationsDesirable

Experience
of working with EMIS or other clinical softwareSkills and AptitudesEssentialExcellent leadership skills,Strong organisational and time management skills,An ability to prioritise workloads accordingly to the needs of the business,An ability to work under and take direction from the wider management team,A knowledge,

Experience
or evidence of process driven organisation,Flexibility to respond to sudden demands,Ability to work autonomously and initiate/self-direct own workload and that of a team,Evidence of the ability to grasp new concepts and developing implementation plans to embed these concepts,Approachable, compassionate with the ability to listen and empathise,Good sense of humour,Ability to use own judgement, resourcefulness and common sense,Ability to multi-task effectively,A commitment to diversity and equality throughout the Practice.Desirable

Experience
of managing staff appraisal processes.

Person Specification

Experience
Essential

Experience
leading/managing a team

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details