Care Coordinator in BUSHEY inBUSHEY PUBLISHED WED 12 NOV 2025 Jump to job information section
Depending on experience £30,000 - £33,000 pro-rata inclusive of employer contributions
PERMANENT
Little Bushey Surgery rMfNvL6Uh
Job description
Job summary
We are a friendly NHS General Practice in Bushey looking fora robust, enthusiastic Care Coordinator to work with us 20 hoursper week across Monday-Friday.Previous
Experience
in a Medical Environment is preferred although full training will be providedwith on-going opportunities for growth and development.Applicants MUST be educated to NVQ3 level or equivalent as a minimum.We are looking for acandidate with impeccable English, who is friendly, articulate with excellenttelephone manners and first class customer service skills.You will need to be well-presented,enthusiastic, a team player and highly motivated. We need someone who isflexible and proactive. Apart from working in a team, this person must becomfortable working unsupervised on some occasions. The ability to communicateeffectively on all levels is imperative for this role. Candidates must also beable to multi-task.Excellent IT skills areessential.This is a demanding rolewhere you will be working as part of a busy team. As you will be the firstpoint of contact for patients and visitors to the surgery, you will need tobe able to cope with the demands of a busy face to face public environment.
Main duties of the job
Greeting patients: Welcoming patients as they arrive at the practice.Answering phone calls: Handling inquiries, booking appointments, and managing patient concerns.Scheduling appointments: Co-ordinating and managing patient bookings for doctors and other healthcare professionals.Secretarial duties: Typing and managing correspondence, handling referrals, preparing reports, and co-ordinating communication between healthcare providers and patients.Maintaining patient records: Updating personal information and medical records in the system.Processing paperwork: Ensuring patients fill out necessary forms and consent documents.Managing the waiting area: Ensuring the waiting area is organised and that patients are attended to in a timely manner.Providing administrative support: Assisting with general office tasks like filing, organizing records, and ensuring the smooth running of the reception area.Ensuring confidentiality: Safeguarding patient privacy and adhering to data protection regulations.
About us
Little Bushey Surgery is a General Practice located in Bushey Heath, Hertfordshire, providing comprehensive healthcare services to the local community.We are a GP surgery located right in the heart of Bushey subserving over 6000 patients. We have a warm and welcoming environment here and run the practice with an open and honest policy. Everyone is treated with respect and we see each other as family.Our practice team comprises of GPs, Nurses, Nurse Practitioners, HCA, Phlebotomists, Clinical Pharmacist, First Contact Physiotherapists, Receptionists and Admin Staff.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
Depending on
Experience
£30,000 - £33,000 pro-rata inclusive of employer contributions
Contract
Permanent
Working pattern
Part-time
Reference number
A1856-25-00Job location
sCALIFORNIA LANEBUSHEYHERTFORDSHIREWD23 1EZ
Job description
Job responsibilities
The Care Coordinator role involves greeting and assisting patients, answering phone calls, and scheduling appointments for doctors and healthcare professionals. Key responsibilities include maintaining and updating patient records, processing necessary paperwork, and managing the waiting area to ensure a smooth and efficient practice. The position also provides administrative support through filing, organising records, and ensuring confidentiality by adhering to data protection regulations. Additionally, the role includes medical secretarial duties such as typing and managing correspondence, handling referrals, preparing reports, and coordinating communication between healthcare providers and patients.
Job description
Person Specification
Experience
EssentialKnowledge of Microsoft word & ExcelCustomer service
Experience
Ability to manage multiple tasks simultaneously and prioritise workloads in a fast-paced environmentDesirablePrevious
Experience
in a medical fieldKnowledge of NHS Systems such as EMIS & eRS, including referrals and patient management systemsPrevious medical secretarial
Experience
Qualifications
EssentialNVQ3 Level or equivalent
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We are a friendly NHS General Practice in Bushey looking fora robust, enthusiastic Care Coordinator to work with us 20 hoursper week across Monday-Friday.Previous
Experience
in a Medical Environment is preferred although full training will be providedwith on-going opportunities for growth and development.Applicants MUST be educated to NVQ3 level or equivalent as a minimum.We are looking for acandidate with impeccable English, who is friendly, articulate with excellenttelephone manners and first class customer service skills.You will need to be well-presented,enthusiastic, a team player and highly motivated. We need someone who isflexible and proactive. Apart from working in a team, this person must becomfortable working unsupervised on some occasions. The ability to communicateeffectively on all levels is imperative for this role. Candidates must also beable to multi-task.Excellent IT skills areessential.This is a demanding rolewhere you will be working as part of a busy team. As you will be the firstpoint of contact for patients and visitors to the surgery, you will need tobe able to cope with the demands of a busy face to face public environment.
Main duties of the job
Greeting patients: Welcoming patients as they arrive at the practice.Answering phone calls: Handling inquiries, booking appointments, and managing patient concerns.Scheduling appointments: Co-ordinating and managing patient bookings for doctors and other healthcare professionals.Secretarial duties: Typing and managing correspondence, handling referrals, preparing reports, and co-ordinating communication between healthcare providers and patients.Maintaining patient records: Updating personal information and medical records in the system.Processing paperwork: Ensuring patients fill out necessary forms and consent documents.Managing the waiting area: Ensuring the waiting area is organised and that patients are attended to in a timely manner.Providing administrative support: Assisting with general office tasks like filing, organizing records, and ensuring the smooth running of the reception area.Ensuring confidentiality: Safeguarding patient privacy and adhering to data protection regulations.
About us
Little Bushey Surgery is a General Practice located in Bushey Heath, Hertfordshire, providing comprehensive healthcare services to the local community.We are a GP surgery located right in the heart of Bushey subserving over 6000 patients. We have a warm and welcoming environment here and run the practice with an open and honest policy. Everyone is treated with respect and we see each other as family.Our practice team comprises of GPs, Nurses, Nurse Practitioners, HCA, Phlebotomists, Clinical Pharmacist, First Contact Physiotherapists, Receptionists and Admin Staff.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
Depending on
Experience
£30,000 - £33,000 pro-rata inclusive of employer contributions
Contract
Permanent
Working pattern
Part-time
Reference number
A1856-25-00Job location
sCALIFORNIA LANEBUSHEYHERTFORDSHIREWD23 1EZ
Job description
Job responsibilities
The Care Coordinator role involves greeting and assisting patients, answering phone calls, and scheduling appointments for doctors and healthcare professionals. Key responsibilities include maintaining and updating patient records, processing necessary paperwork, and managing the waiting area to ensure a smooth and efficient practice. The position also provides administrative support through filing, organising records, and ensuring confidentiality by adhering to data protection regulations. Additionally, the role includes medical secretarial duties such as typing and managing correspondence, handling referrals, preparing reports, and coordinating communication between healthcare providers and patients.
Job description
Person Specification
Experience
EssentialKnowledge of Microsoft word & ExcelCustomer service
Experience
Ability to manage multiple tasks simultaneously and prioritise workloads in a fast-paced environmentDesirablePrevious
Experience
in a medical fieldKnowledge of NHS Systems such as EMIS & eRS, including referrals and patient management systemsPrevious medical secretarial
Experience
Qualifications
EssentialNVQ3 Level or equivalent
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Care Coordinator:
Click to view
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
inBUSHEY
51.644601126484105 -0.3647083027231991 BUSHEY 
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