Receptionist - Therapy Support Services in Norwich inNorwich PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
NO SPONSORSHIP
Job description
Job summary
An exciting opportunity has arisen within our Reception Team in our Therapeutic Services Department, based at Norfolk and Norwich University Hospital.This is a full time position at 37.5 hours per week where you will be responsible for the provision of a high standard reception service within the Therapies Outpatient Department. This position compromises of 7.5 hours per day, worked between Monday-Friday, providing cover across a 7am-7pm service. Shift start and finish times will be worked flexibly depending on the needs of the Business, and will be rostered based on early, day, and evening shifts. Flexibility with shift patterns and cover for planned and unplanned leave is essential.We are looking to recruit a reliable and enthusiastic individual to join our busy team by providing a professional and effective Reception service for the Trusts Therapeutic Services department. The ability to work autonomously, and within a Team is essential.
Main duties of the job
As post holder, your duties will include:To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.To ensure that patients are placed onto the waiting list as appropriate, and checks are made for short notice availability and periods of unavailability, give patients a waiting list entry letter.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.We can offer you the full range of NHS benefits/discounts and in addition:Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer room at NNUH Colney Lane siteDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH Colney Lane siteFree 24-hours confidential counselling supportOn-site Nursery at NNUH Colney LaneOn-site cafes offering staff discounts at NNUH Colney LaneSupport in career developmentFlexible staff bank
Salary
Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
234-25-FJob location
sNorfolk & Norwich University HospitalColney LaneNorwichNR4 7UY
Job description
Job responsibilities
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.To provide a support service to the technical, secretarial, medical and nursing staff of the Department.To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.To ensure appointment lists are maintained and prepared in readiness for clinical work.To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.Please see the attached
Job description
for full
Details
.Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job description
for full
Person Specification
Qualifications
EssentialGood general standard of literacy and numeracy
Experience
EssentialPrevious clerical work including data input
Experience
in NHS or customer service organisationSkillsEssentialGood communication and interpersonal skillsAttitude, aptitudeEssentialFlexible - able to multi-task and prioritiseEffective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and ExcellenceDemonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
An exciting opportunity has arisen within our Reception Team in our Therapeutic Services Department, based at Norfolk and Norwich University Hospital.This is a full time position at 37.5 hours per week where you will be responsible for the provision of a high standard reception service within the Therapies Outpatient Department. This position compromises of 7.5 hours per day, worked between Monday-Friday, providing cover across a 7am-7pm service. Shift start and finish times will be worked flexibly depending on the needs of the Business, and will be rostered based on early, day, and evening shifts. Flexibility with shift patterns and cover for planned and unplanned leave is essential.We are looking to recruit a reliable and enthusiastic individual to join our busy team by providing a professional and effective Reception service for the Trusts Therapeutic Services department. The ability to work autonomously, and within a Team is essential.
Main duties of the job
As post holder, your duties will include:To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.To ensure that patients are placed onto the waiting list as appropriate, and checks are made for short notice availability and periods of unavailability, give patients a waiting list entry letter.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.We can offer you the full range of NHS benefits/discounts and in addition:Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer room at NNUH Colney Lane siteDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH Colney Lane siteFree 24-hours confidential counselling supportOn-site Nursery at NNUH Colney LaneOn-site cafes offering staff discounts at NNUH Colney LaneSupport in career developmentFlexible staff bank
Salary
Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
234-25-FJob location
sNorfolk & Norwich University HospitalColney LaneNorwichNR4 7UY
Job description
Job responsibilities
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.To provide a support service to the technical, secretarial, medical and nursing staff of the Department.To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.To ensure appointment lists are maintained and prepared in readiness for clinical work.To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.Please see the attached
Job description
for full
Details
.Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job description
for full
Person Specification
Qualifications
EssentialGood general standard of literacy and numeracy
Experience
EssentialPrevious clerical work including data input
Experience
in NHS or customer service organisationSkillsEssentialGood communication and interpersonal skillsAttitude, aptitudeEssentialFlexible - able to multi-task and prioritiseEffective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and ExcellenceDemonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Receptionist - Therapy Support Services:
Click to view
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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