Prescription Clerk in Cambridge inCambridge PUBLISHED FRI 31 OCT 2025 Jump to job information section

Job summary
Weare seeking a part-time Prescription Clerk to join our friendly team, to answer the telephone, to greet patientsface to face and assist patients in accessing the appropriate service orrelevant healthcare professional in a courteous, efficient and effective way.You will be responsible for processing prescription requests and answering enquiries from staff and patients.Providingadministrative assistance to thepractice team and project a positive and friendly image to patients and othervisitors, either in person or via the telephone. You will play a key role inthe continued development of MMP, working closely with the practice team inimplementing systems aligned to the practices values and purpose, especiallyduring this exciting time of expansion due to the continued growth ofCambourne.

Main duties of the job
Working as part of a dynamic forward thinking Practice thepost-holder will be part of the Patient Services Team and primarily responsiblefor the issuing of repeat medications for patients in a safe and timely manner.The Prescription Clerk will also liaise and deal with patientsregarding queries and repeat prescription requests whether this isface-to-face, on the telephone or by email/electronically.They will be working alongside the Clinical Pharmacist team andliaising with Doctors, Nurses and other staff or organisations includingpharmacies on a regular basis.The post-holder will also be managing the expectations of patientsand/or their carers/guardians in a professional and polite manner to provide ahigh standard of patient focused service.

About us
MonkfieldMedical Practice (MMP) has a patient population of 14000 and is led by 3 Partnersand their multidisciplinary team who work together within a close team, supportingeach other to provide safe, high quality, sustainable healthcare to Cambourne.

Details

Date posted
31 October 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Flexible working

Reference number
A1478-25-0006

Job location
sSackville WayGreat CambourneCambridgeCB23 6HL

Job description

Job responsibilities
JOB TITLE:Prescription ClerkREPORTS TO:Patient Services SupervisorDAYS/HOURS:Monday to Friday (25 hours)Working as part of a dynamic forward thinking Practice the post-holder will be part of the Patient Services Team and primarily responsible for the issuing of repeat medications for patients in a safe and timely manner.The Prescription Clerk will also liaise and deal with patients regarding queries and repeat prescription requests whether this is face-to-face, on the telephone or by email/electronically.They will be working alongside the Clinical Pharmacist team and liaising with Doctors, Nurses and other staff or organisations including pharmacies on a regular basis.The post-holder will also be managing the expectations of patients and/or their carers/guardians in a professional and polite manner to provide a high standard of patient focused service.

Job description
& Key Responsibilities:Managing repeat prescription requests received via paper-form, email and electronically ensuring safe and efficient responses to patient medication requirements.Dealing with patients face-to-face, by telephone or via email in a polite professional manner at all times.Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets.Data entry into patient records ensuring patient confidentiality is followed at all times.Liaising with clinical team and pharmacies.Making of relevant appointments with patients via telephone or AccuRx messaging via SystmOne.Dealing with clerical matters such as changes of patient

Details
, EPS nominations, etc. as required.Checking and completion of tasks as appropriate.Maintain accurate records.Other responsibilities:Lunchtime reception cover for Care Navigators (arranged daily if needed)Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this

Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identified.Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.

Job description

Person Specification
SlillsEssentialExcellent CommunicationProblem Solving abilityAbility to remain calm, polite and professional under pressureAbility to accurately receive, record and relay information both verbally and in writing through production of documentation and data entryAbility to store and retrieve files from numerical, alphabetical and computerised filingAbility to manage high volumes and multi taskAbility to work sportively as part of a teamUnderstanding of the importance of patient confidentiality and theconsequences of breaking confidentialityOpenness to explore alternative working practicesUnderstanding team development and team workingPassionate about Customer ServiceExcellent time managementFlexibility within job role and ability to adaptDesirableKnowledge of local community and understanding of a multicultural,racially diverse population

Experience
EssentialDealing with the public over the telephone & face to face

Experience
of working on a confidential basis in a reception / office environmentWorking with and within a diverse community

Experience
of problem solving when individuals are upset, confused or angry.

Experience
in using MS Packages and databasesDesirable

Experience
of prescriptionTo have worked within a practice and/or health service settings including review dates, etc.

Experience
in using GP Software e.g. SystmOne, AccuRx

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details