Senior Palliative Care Administrator in York inYork PUBLISHED FRI 24 OCT 2025 Jump to job information section

Job summary
Are you an

Experience
d administrator looking for a new role? Would you like to support a local charity who are looking to strengthen collaboration with one of their system-wide healthcare partners?We are recruiting a fixed termSenior Palliative Care Administratorto join the Hospice's SPOC (Single Point of Coordination) Team to be part of a new and dynamic programme of work. This role will play a key part in maintaining high service standards, enhancing communication, building relationships and fostering collaboration to ensure consistently high-quality, patient-centred care.This is a full-time position working37.5 hours per weekbetween normal office hours, Monday to Friday with occasional weekend working on a rotation with the rest of the SPOC team. This role is for a fixed period of 12 months.Whilst you will be employed by St Leonard's Hospice, this role will be based with our partners at Nimbuscare's main site (Gate 1, Holgate) you will be expected to spend regular time at the main Hospice site on Tadcaster Road, York. Nimbuscare is a non-for-profit organisation owned by all the GP practices in York that aims to be collaborative and an agile provider that cares for its people and patients.

Main duties of the job
Working in a fast-paced environment, as a Senior Palliative Care Administrator, your main duties will be to:Provide clear and accurate signposting to healthcare professionals, service users and carers, helping them access appropriate services, information, and support in a timely and reassuring wayNetwork with healthcare professionals and educate them on the services that the Hospice can provideEnsure patient records are kept accurate, up-to-date and concisely recordedOur ideal candidate will:Have proven

Experience
of working in a busy administrative environmentBe a confident team player who can build and maintain strong relationships across all levelsHave excellent organisational and communication skills, with the ability to prioritise effectivelyWhat we can offer you in return:

Salary
above NHS pay scalesup to 41 days Annual Leavecontinuation of NHS pension and annual leave entitlement (T&Cs apply)attractive pension scheme for non-NHS staffwork at a Hospice that has research and campaigning at the forefront of its missiona supportive and friendly working environmentextensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Details

Date posted
24 October 2025

Pay scheme
Other

Salary
£25,to £26,753 a year

Contract
Fixed termDuration12 months

Working pattern
Full-time

Reference number
HG1427545MaiSPCA

Job location
sSt Leonard's Hospice185 Tadcaster RoadYorkNorth YorkshireYO24 1GL

Job description

Job responsibilities
TheSenior Palliative Care Administrator supports the Single Point of Coordination(SPOC) Co-ordinator(s) and Administration Manager to ensure smooth andefficient clinical administrative operations across multiple sites and services.They will signpost and educate health professionals across the York andsurrounding area to ensure the Hospices services are considered.Main duties andresponsibilitiesProfessional1.Communicate and collaborate effectively withcolleagues, service-users, carers and health professionals at all levels,acting as a patient advocate within the scope of the role to ensure needs areheard and

Address
ed, and care is coordinated seamlessly.2.Work with Nimbus Care Navigators to assess whethereach service user would benefit from any of the Hospices services, promoting aseamless care pathway. Co-ordinate any pathways as required working with anetwork of healthcare professionals.3.Receive and manage complex or sensitiveinformation, responding to distressing situations in a calm, sympathetic, andsupportive manner. Recognise when cases are beyond the scope of personalexpertise and escalate appropriately to SPOC Co-ordinators, or relevanthealthcare professionals to ensure safe and effective patient care.4.Liaise effectively across organisational boundaries,collaborating with staff, teams, and external partners to ensure patientwelfare remains the central focus.5.Share learnings from other healthcare providers withthe rest of the SPOC team to ensure there is a collaborative approach to thebest ways of working.6.Keep abreast of Hospice activities by working with anumber of internal key stakeholders to ensure accurate information is providedto service users.7.Maintain high-quality data management byoverseeing patient record systems across sites and, ensuring all information isaccurate, up-to-date, and concisely recorded. Update and track databases tosupport effective team communication, continuity of care, and compliance withorganisational standards and data protection protocols.8.Ensure the secure handling, storage, and disposal ofall records in line with Hospice policies and data protection protocols,upholding the highest standards of confidentiality, accuracy, and compliance.9.Where required, plan, coordinate, and supportmeetings, ensuring all logistical arrangements are in place, including venue,equipment, and materials.10.Attend meetings as required, providingadministrative and governance support such as taking minutes, recordingactions, and tracking follow-ups to ensure effective decision-making andaccountability.11.Provide cover for absent team members as directed bythe Administration Manager, assist with workloads as necessary, and performother duties as required, in line with the grade of the post and servicedemands.12.Support the monitoring and validation of datarelated to key performance indicators and targets, ensuring thorough qualitychecks to meet performance standards and operational criteria.13.Regularly reviewand update documentation to reflect changes in governance standards andpractices and assist in preparing reports and audits to ensure transparency andaccountability.Supervision1.Provide training and development for staff and volunteersacross multiple organisations. Offering support to new and/or less

Experience
dstaff as needed.2.Provide guidance to internal teams and externalservices on hospice services, care pathways, and available support. Promoteunderstanding of hospice practices and resources, fostering effectivecollaboration, informed referrals, and continuity of care across the wider healthcaresystem.

Job description

Person Specification
ITEssentialGood IT skillsKnowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)Demonstrate knowledge of inputting and retrieving data accuratelyDesirablePrevious

Experience
of electronic patient information systemsPersonalEssentialAble to work under pressure and handle conflicting demands efficiently in a professional mannerSelf-motivated with the ability to motivate othersAble to work on own initiative and work as part of a multi-disciplinary teamFlexible and adaptable to meet the changing needs of the serviceConfident and professionalAbility to deal with complaints or difficult / emotive situations, as they arise taking appropriate action and knowing when to escalateAbility to prioritise and process information according to urgencyCommitted to continual quality and service improvementSelf-aware and committed to continual personal developmentCommunicationEssentialAble to communicate effectively at all levels, both written and verbalAbility to communicate sensitively with patients, carers and staff about their health needsAbility to communicate at all levels within the HospiceOtherEssentialBe prepared to assist with Hospice fundraising activitiesUndertake receptionist dutiesDesirableKnowledge of services within York and the surrounding area

Qualifications
EssentialFunctional Skills Level 2 in Maths and English or O Level/ GCSE in Maths and English at grade C or aboveDesirableWord-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification(s) in relevant subjects e.g. NVQ Level 3 in Business

Experience
EssentialPrevious

Experience
of working in a busy office environment in an administrative functionNote-taking skills

Experience
in managing and maintaining office systemsGood organisational and planning skillsExcellent keyboard skillsDemonstrate problem solving skills using sound judgement and initiativeUnderstanding of confidentialityDesirableKnowledge and understanding of medical and/or specialised terminologyPrevious

Experience
in a healthcare settingPrevious supervisory

Experience

Experience
of working with medical records filing systems

Experience
EssentialPrevious

Experience

Experience
of working with medical records filing systemsEmployer

Details