Control Room Assistant in Sheffield inSheffield PUBLISHED THU 6 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
SPONSORSHIP AVAILABLE
Job description
Job summary
An exciting opportunity has arisen within the Sheffield GP Collaborative.The Sheffield GP Collaborative (GPC) provides an urgent out of hour's primary care service for the city of Sheffield. This includes providing clinical triage for patients referred by NHS 111, face to face clinical assessment at the GP collaborative and when required home visits for the housebound and those at the end of life.The purpose of the role is to provide a high-quality service for patients and healthcare professional using the Out of Hours GP Service. To achieve and maintain high standards, developing effective working relationships with all service users. To provide support to GPs, Advanced Care practitioners, colleagues, patients and other health professionals as required.The role involves working unsociable hours including overnight shifts, weekends and bank holidays.
Main duties of the job
To receive incoming telephone calls from patients and clinicians in a courteous, confident, efficient and confidential manner.Deal with telephone queries giving advice, transferring calls or taking messages as appropriate to the call.To support the triage clinicians ensuring patient demographics are completed on all patient referrals in a legible and concise manner.Assist with Health Information enquires from the general public and Health Care.Process calls transferred electronically from NHS 111 and other health care providers.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Details
Date posted
06 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year pa/pro rata for part time staff
Contract
Permanent
Working pattern
Part-time
Reference number
190-9029-DIR-S
Job location
sNorthern General HospitalHerries RoadSheffieldS5 7AU
Job description
Job responsibilities
Please view the attached
Job description
and
Person Specification
documents for full
Details
regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job description
and
Person Specification
documents for full
Person Specification
Experience
EssentialRelevant Work
Experience
, administrative or reception duties.Desirable
Experience
of working in a patient public facing rolePersonal QualitiesEssentialFlexible approach to work.Able to work accurately, including when under pressure.Skill and KnowledgeEssentialKnowledge of using Microsoft Office 365 such as Outlook, Word and Microsoft TeamsComputer literate and numerateAble to use computerised systems in a service delivery settingEducation and
Qualifications
Essential5 GCSE's (A*-C) to include Maths and English or equivalent
Experience
DesirableDriving licence
Person Specification
Experience
EssentialRelevant Work
Experience
DesirableDriving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
An exciting opportunity has arisen within the Sheffield GP Collaborative.The Sheffield GP Collaborative (GPC) provides an urgent out of hour's primary care service for the city of Sheffield. This includes providing clinical triage for patients referred by NHS 111, face to face clinical assessment at the GP collaborative and when required home visits for the housebound and those at the end of life.The purpose of the role is to provide a high-quality service for patients and healthcare professional using the Out of Hours GP Service. To achieve and maintain high standards, developing effective working relationships with all service users. To provide support to GPs, Advanced Care practitioners, colleagues, patients and other health professionals as required.The role involves working unsociable hours including overnight shifts, weekends and bank holidays.
Main duties of the job
To receive incoming telephone calls from patients and clinicians in a courteous, confident, efficient and confidential manner.Deal with telephone queries giving advice, transferring calls or taking messages as appropriate to the call.To support the triage clinicians ensuring patient demographics are completed on all patient referrals in a legible and concise manner.Assist with Health Information enquires from the general public and Health Care.Process calls transferred electronically from NHS 111 and other health care providers.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Details
Date posted
06 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year pa/pro rata for part time staff
Contract
Permanent
Working pattern
Part-time
Reference number
190-9029-DIR-S
Job location
sNorthern General HospitalHerries RoadSheffieldS5 7AU
Job description
Job responsibilities
Please view the attached
Job description
and
Person Specification
documents for full
Details
regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job description
and
Person Specification
documents for full
Person Specification
Experience
EssentialRelevant Work
Experience
, administrative or reception duties.Desirable
Experience
of working in a patient public facing rolePersonal QualitiesEssentialFlexible approach to work.Able to work accurately, including when under pressure.Skill and KnowledgeEssentialKnowledge of using Microsoft Office 365 such as Outlook, Word and Microsoft TeamsComputer literate and numerateAble to use computerised systems in a service delivery settingEducation and
Qualifications
Essential5 GCSE's (A*-C) to include Maths and English or equivalent
Experience
DesirableDriving licence
Person Specification
Experience
EssentialRelevant Work
Experience
DesirableDriving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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53.38250766554207 -1.468536342660535 Sheffield 
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