Business Support Administrator in Barnstaple inBarnstaple PUBLISHED THU 30 OCT 2025 Jump to job information section

Job summary
We are looking to recruit a Business Support Administratorinto the Torridge TALKWORKS Team. We are a large and high performing NHSTalking Therapies Service.We are looking for an enthusiastic team player who is friendly, empathic, with a good sense of humour and acommitment to our local services here in Devon. The team covers a largegeographical area and we strive to maintain a strong and healthy team culture.We need the post holder to beable to work Monday to Friday from our office in Barnstaple, with the possibility of one of these day working from home.The post holder will need a good telephone manner, because therole involves responding to clients phoning into the service, and processingreferrals, and making calls to clients. The role also requires theaccurate entry of confidential and sensitive data into clinical record systems.The role requires a high degree of organisational skills andexcellent working knowledge of administrative systems.

Main duties of the job
The key tasks of the role are:Processing incoming referrals to TALKWORKSCovering the reception at 109 Boutport StreetAnswering incoming calls from patients and professionalsBooking, cancelling and amending appointmentsLiaising with the local and wider TALKWORKS teamsSupporting the running of the building including liaising withestates and the building landlord.Contributing to team meetings and eventsWorking collaboratively with cliniciansGeneral office admin tasks including taking team meeting minutes

About us
About Devon Partnership TrustWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on

Qualifications
&

Experience
- we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived

Experience
of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Details

Date posted
30 October 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year

Contract
Permanent

Working pattern
Full-time, Flexible working

Reference number
C9369-25-Job location
sTALKWORKS109 Boutport StreetBarnstapleNorth DevonEX31 1TA

Job description

Job responsibilities
Please refer to the

Job description
attached to this advertwhich will provide further information on this role.

Job description

Job responsibilities
Please refer to the

Person Specification

Experience
EssentialExcellent organisational skills.Ability to prioritise workload and adapt to change when required.Previous

Experience
of working within an administrative or secretarial team.

Experience
of dealing with confidential and complex informationDesirable

Experience
of working as part of a teamPrevious

Experience
of working in a Healthcare or Social Care administrative setting.OtherDesirableFirst aid at work trainedCurrent or previous

Experience
as a fire wardenAbility to travel to base and other locations as needed to meet the requirements of the roleKnowledge and SkillsEssentialIntermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.Working knowledge of a range of administrative procedures including diary management and arranging appointments.Excellent interpersonal and communication skills both written and verbal.Ability to take and convey clear messages.Ability to work without direct supervision on a day to day basis.Plan and prioritise own workload, ability to meet deadlines and work under pressure.Advanced keyboard skills.

Qualifications
EssentialBusiness Administration Level 3 / T Level qualification in Management and Administration, or equivalent

Experience
.GCSE English or equivalent.Evidence of continuing professional and personal development.DesirableICDL (International Computer Driving License), or equivalent

Experience
.

Person Specification

Experience
.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details